Students coming into college today have had rich experiences with technology at home and in their high schools. This means their expectations going into university are pretty significant. In this episode, we talk with Opinder Bawa, CIO and vice president of the University of San Francisco, about the transformation of higher ed and the responsibility to live up to those expectations, as well as what bold steps CIOs of higher ed institutions can take to ensure that their students experience college in a way that's meaningful both in person and online.