Drive thru is on the lips of many restaurant operators today, as the model has proved to be mostly immune to the coronavirus pandemic. And drive thru certainly stands to factor into future restaurant growth, possibly even as a part of the full-service restaurant industry.
Scooter's Coffee has been growing primarily through a drive-thru-only kiosk model since 1998—a model that CEO Todd Graeve says protected it from the worse effects of the Great Recession and is helping it survive the coronavirus pandemic as well. Graeve joins the podcast to discuss the drive-thru kiosk model, how Scooter's is bringing it up to speed with technological innovations, and why the model is such a great fit for potential franchisees (such a good fit, in fact, that Scooter's was recently named to QSR's Best Franchise Deals).

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