The Coaching Crowd® Podcast with Jo Wheatley & Zoe Hawkins

The Coaching Crowd® Podcast with Jo Wheatley & Zoe Hawkins

By Jo Wheatley and Zoe Hawkins

The Coaching Crowd® Podcast is a weekly podcast for compassionate, courageous leaders, HR professionals and high achievers who are passionate about helping others to find alignment in their lives thro... more

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Best of The Coaching Crowd® Podcast with Jo Wheatley & Zoe Hawkins

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  1. Number 1: New Coaching Supervision Opportunity

    Who supports the coach when they are holding complexity, navigating ethical questions and helping other people create meaningful change? In this episode, we explore a significant development for the coaching profession: the introduction of the International Coaching Federation's Coaching Supervisor Specialization, known as the CSS. Coaching can ask a great deal of us. We hold complex client experiences, make ethical decisions and remain present through uncertainty. Coaching supervision creates a confidential and reflective space where coaches can examine their work, protect their wellbeing and continue developing their professional practice. Until now, the ICF has placed greater emphasis on mentor coaching, which focuses primarily on coaching skills and the ICF Core Competencies. Coaching supervision has been more firmly established within organisations such as the European Mentoring and Coaching Council and the Association for Coaching. The new ICF Coaching Supervisor Specialization signals a major shift, bringing supervision closer to the centre of ethical coaching practice and establishing clearer global standards. We discuss how supervision differs from mentor coaching and why both can play an important role in coach development. Supervision reaches beyond technical competence. It provides space to explore ethical challenges, client relationships, emotional responses, professional boundaries and the coach's own wellbeing. For us, this is one of the most important aspects of the announcement. Coaches continually give their attention and energy to others, and supervision can help make that work sustainable. The CSS also creates a valuable opportunity for experienced coaches who are considering becoming coaching supervisors. ICF requirements include holding a PCC or MCC credential, completing at least 41 hours of coaching supervision training, with at least 50% delivered synchronously, and undertaking education aligned with the ICF Coaching Supervision Competencies. The forthcoming ICF Coaching Supervisor Registry is also expected to give qualified supervisors greater visibility while helping coaches identify people who meet recognised professional standards. We reflect on what this development means for the wider coaching industry. When professional bodies move towards a shared understanding of supervision, they send a clearer message about ethical practice, reflective learning and professional accountability. The CSS is not simply another badge. It represents a growing recognition that good coaches need structured support too. Finally, we share the story behind our Diploma in Coaching Supervision. The programme grew from our own desire to deepen our practice, challenge ourselves and explore the next expression of who we wanted to become as coaches. It is designed for experienced practitioners who want to develop the skills, maturity and confidence required to supervise other coaches while continuing their own personal and professional evolution. Timestamps: 00:00 Introduction to the ICF supervision development 00:28 Why coaches need professional support 00:58 Introducing the Coaching Supervisor Specialization 01:55 The opportunity for experienced coaches 02:25 Why this matters to the coaching profession 04:15 Supervision and ICF credential renewal 05:34 The supervisor registry and ACTC requirements 06:31 Coaching supervision competency frameworks 07:20 Supervision, ethics and coach wellbeing 08:40 Choosing a qualified coaching supervisor 09:39 CSS eligibility and training requirements 10:28 What supervision training needs to cover 11:42 Introducing our Coaching Supervision Diploma 12:36 How the programme began 13:26 Professional evolution and the future of coaching 14:23 How to find out more Key Lessons Learned: Coaching supervision supports ethical decision making, reflective practice, professional development and coach wellbeing. Mentor coaching and coaching supervision have different purposes, although both can contribute to a coach's development. The ICF Coaching Supervisor Specialization creates a clearer global benchmark for coaching supervision. Qualified coaching supervisors are likely to become more visible through the forthcoming ICF Coaching Supervisor Registry. Experienced coaches can use supervision training to deepen their practice and develop an additional professional service. Professional credentials help coaches make more informed decisions when choosing a supervisor. Supervision can reduce professional isolation and help coaches manage the emotional and relational complexity of client work. The increasing alignment between the ICF, EMCC and Association for Coaching strengthens the profession's focus on quality and ethics. Coaching supervision training is not solely about acquiring techniques. It can reshape how a coach understands themselves, their clients and their practice. Keywords: Coaching supervision, coaching supervisor training, ICF Coaching Supervisor Specialization, ICF CSS, coaching supervision course, Coaching Supervision Diploma, become a coaching supervisor, professional coach development, reflective coaching practice, ethical coaching practice, coaching supervisor accreditation, ICF coaching supervision competencies, mentor coaching versus supervision, coaching supervision for coaches, coach wellbeing, advanced coaching skills. Links and Resources Diploma in Coaching Supervision In Good Company ICF Coaching Supervisor Specialization ICF Coaching Supervision

    16min
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  2. Number 2: How To Unlock Your Coaching Potential

    What if the biggest limitation on your coaching potential is not the number of models you know, but the parts of yourself you have yet to explore? In this episode, we talk about what it really means to unlock your potential as a coach, leader or manager. Developing coaching skills certainly involves learning and experience, but we explore why deeper growth often starts with an internal commitment to remain curious, continually develop and understand ourselves more fully. We discuss the idea that our coaching ceiling can become our own psychological ceiling. When a client brings something that activates discomfort in us, perhaps emotions, confidence, imposter syndrome, difficult feedback or conflict, we may unconsciously steer the conversation towards territory that feels safer. Developing ourselves therefore expands the range and depth of conversations we are able to hold. Understanding ourselves becomes an important part of being more fully available to somebody else. We also explore attention, presence and courage. Coaching potential does not necessarily come from finding increasingly clever questions. The quality of our attention, our silence, body language, breathing and presence can influence what becomes possible in the coaching space. Growth also asks us to move towards discomfort, whether that means seeking supervision, working with our own coach, exploring something that has activated us or stretching ourselves beyond our existing comfort zone. Perhaps most importantly, we reflect on ego and the coaching relationship. Our clients do not need to leave impressed by us. We would rather see them become impressed by themselves and what they discover they are capable of. Coaching excellence exists within the relationship between coach and client, and our potential expands when we become less concerned with proving our value and more interested in what becomes possible when we are genuinely present, reflective and curious together. Timestamps 00:07 What does it mean to unlock your coaching potential? 01:02 Commitment to continual development 02:23 Your psychological coaching ceiling 04:15 Recognising the conversations you avoid 06:48 Developing the quality of your attention 08:54 Coaching mastery as mastery of attention 09:17 Courage and personal development 11:37 The client does not need to be impressed by you 13:38 What meaningful client feedback can sound like 14:21 Ego and coach development 17:06 Coaching potential exists within the relationship 19:00 Reframing the idea of a difficult client 20:30 Skills, reflection and our humanity as coaches Key Lessons Learned Coaching potential is not unlocked through models and techniques alone. The depth we can hold for clients is influenced by the depth of our own personal development. Avoiding certain topics or conversations can reveal valuable areas for reflection and growth. Self-awareness helps coaches bring less of their own material into the client's space. Attention, silence, body language and presence can be as influential as the questions we ask. Courage is required to move towards the areas of coaching and personal development that make us uncomfortable. Clients do not need to be impressed by their coach. Powerful coaching can help them become impressed by themselves. Reflecting honestly on ego can reveal where further professional development is needed. The relationship between coach and client is itself a valuable source of information. What we experience as a "difficult client" may reveal a limit or developmental edge in our own practice. SEO Keywords unlock coaching potential, coaching potential, coach development, coaching skills, coaching presence, reflective practice, coaching supervision, professional coaching, coaching mastery, self-awareness in coaching, leadership coaching, coach training Links & Resources In Good Company: www.igcompany.com Nancy Kline is referenced during the discussion in relation to listening and attention.

    21min
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  3. Number 3: Coach the Person not the Problem

    What if the problem your client brings to coaching is not actually the thing that needs coaching? In this episode, we explore what it really means to coach the person rather than becoming absorbed by the presenting issue. A client might arrive wanting help with time management, delegation, boundaries or another practical challenge, but if the solution were purely about strategies and actions, there is a good chance they would already have found one. This is where our curiosity as coaches needs to go deeper. We explore the difference between transactional and transformational coaching, looking beyond the symptom towards the beliefs, values, identity, attitudes and patterns that may be shaping the client's experience. Using delegation as an example, we consider how a practical problem might actually be connected to fear of failure, responsibility, confidence, relationships at work or even a deeper misalignment between somebody's values and the life or career they are pursuing. We also reflect on why coaches can become pulled towards solving problems. When a conversation feels stuck, offering ideas or moving rapidly towards actions can create an immediate sense of progress for both coach and client. Yet sustainable coaching is about developing the client's own resourcefulness rather than creating a cycle where they return with another problem to be fixed. There is still a place for actions and accountability, but they can become far more powerful once the person has developed greater insight into what is happening underneath the problem. Ultimately, person-centred coaching is not about helping somebody create a life without challenges. It is about helping them develop a different relationship with themselves and the challenges they encounter. For us as coaches, that means noticing the internal pull towards solving and replacing the question, "How can I solve this with them?" with greater curiosity about who the client is, what they are learning and who they are becoming through the experience. Timestamps 00:07 Coaching the person, not the problem 00:39 Looking beyond the presenting issue 01:29 Symptoms versus underlying causes 03:13 Transactional and transformational coaching 04:50 Why the problem still matters 05:51 The delegation example 07:02 When action becomes a sticking plaster 09:26 Identifying patterns in a client's experience 11:40 When the problem is not really the problem 13:41 Avoiding dependency and the fix-it mentality 15:29 When practical problem coaching has a place 17:10 Developing a different relationship with problems 19:12 How to recognise what you are coaching 21:36 Moving from solving to curiosity 22:08 Final reflections on person-centred coaching Key Lessons Learned The presenting problem is often a surface expression of something deeper. Values, beliefs, mindset and identity can influence why a particular situation becomes a problem for one person and not another. Transactional coaching can support action, but transformational coaching can create more sustainable change. Practical questions become more useful after deeper barriers have been explored. Moving too quickly towards solutions can lead coaches towards advising, suggesting or guiding. Person-centred coaching helps clients build their own capability and reduces dependency on the coach. Coaches need to notice their own desire to solve, especially when they recognise the client's problem from personal experience. Great coaching can shift the focus from removing problems to helping clients become more resourceful in how they relate to them. SEO Keywords coach the person not the problem, person-centred coaching, transformational coaching, transactional coaching, coaching skills, coaching techniques, coaching clients, professional coaching, coaching questions, client resourcefulness, coaching development, coach training Links & Resources My Coaching Course: www.mycoachingcourse.com

    23min
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  4. Number 4: Coaching and Client Results

    What happens when a client does not achieve the results they expected from coaching, and how much responsibility should the coach carry? Clients invest time, money, trust and emotional energy into coaching because they want something to change. Yet there is an important contradiction at the heart of coaching: clients seek results, but coaches cannot guarantee them. In this episode, we explore where responsibility for coaching outcomes really sits. As coaches, we are responsible for the quality of the coaching process, the relationship we create and the skills we bring. The client remains responsible for their choices, actions and engagement with that process. We discuss why client readiness, willingness and capacity matter, and how chemistry conversations can help us establish whether a coaching relationship is the right match. We also explore the importance of defining a realistic coaching goal, particularly when the outcome depends on decisions made by other people, such as receiving a promotion or securing a new role. During our conversation, we reflect on what can happen when a coach becomes overly attached to the client's progress. We may begin working harder than the client, offering advice, trying to rescue them or steering the conversation towards the outcome we want for them. This can diminish our curiosity, weaken the coaching relationship and contribute to coach burnout. Client results are not always immediate or easy to measure. Sometimes the most meaningful outcomes are internal: trusting yourself again, stepping away from people pleasing or recognising that a role no longer aligns with your values. These changes may not have been part of the original goal, but they can still represent significant progress. Ultimately, effective coaching is a partnership. We cannot control the client's results, but we can create the conditions in which meaningful change becomes possible. Timestamps: 00:00 Introduction to coaching and client results 00:41 The contradiction between selling and guaranteeing results 02:47 Time, money, trust and emotional investment 05:02 Preparing clients to engage fully in coaching 06:06 Choosing clients who are the right match 08:08 Clarifying realistic coaching goals 10:23 Recognising unexpected and less visible results 11:27 Reframing outcomes outside the client's control 13:25 The risks of carrying responsibility for client progress 15:49 Ego, pride and the fear of not being good enough 17:09 Sharing client results ethically through stories and testimonials 17:42 Helping clients maximise the value of coaching 20:50 How high-quality coach training supports better outcomes Key Lessons Learned: Coaches are responsible for facilitating a high-quality coaching process, while clients retain ownership of their choices and actions. Readiness, willingness and capacity are important indicators of whether a client is positioned to benefit from coaching. Clear contracting helps clients understand what coaching requires and where responsibility sits. Coaching goals should focus on elements the client can influence, rather than outcomes controlled by other people. Regular progress reviews are more effective than waiting until the final session to evaluate results. Meaningful coaching outcomes may be internal, gradual or different from the client's original goal. Becoming overly attached to results can lead coaches to rescue, advise or work harder than their clients. Coach supervision provides a valuable space to explore pressure, fear, ego and concerns about client progress. Testimonials and client stories can communicate the possibilities of coaching without claiming ownership of the client's achievements. High-quality coach training enables practitioners to challenge patterns, explore obstacles and create stronger conditions for change. Keywords: Coaching and client results, coaching outcomes, Client progress in coaching, Coaching goals, Coaching relationship, Coach responsibility, Client responsibility, Coaching supervision, Ethical coaching practice, Coach burnout, Effective coaching, Coach training, Client readiness, Coaching accountability, Professional coaching skills, Links and Resources: Coaching course information: mycoachingcourse.com

    21min
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  5. Number 5: Ten Questions to Open Coaching Conversations

    What becomes possible when the first question in a coaching session helps a client arrive more fully? The way we open a coaching conversation matters because it can shape where a client places their attention, how present they become and what they feel able to explore. Yet it is easy to fall into familiar habits and rely on the same dependable opener without considering whether it is right for the person sitting in front of us. In this episode, we explore a collection of powerful coaching questions designed to create greater focus, depth and possibility. Some help clients sort through competing priorities, while others connect them with what feels most alive, what they need to leave outside the room or where courage might take the conversation. We also consider how a coach can listen beyond the words, noticing shifts in energy, emotion, hesitation and body language. We discuss questions that support progress when a client feels overwhelmed, as well as those that make space for uncertainty, unfinished business or challenges they have been trying to resolve alone. Questions such as "What part of you most needs a voice today?" and "What have we not explored yet together?" can help clients reconnect with overlooked parts of themselves and open areas they may now feel ready to discuss. We also explore how to strengthen the coaching alliance by asking what the client needs from us in that moment, whether that is challenge, compassion, silence or help slowing down. These questions are not intended to be used mechanically. Our hope is that this episode helps you expand your coaching toolbox, move beyond habitual openers and choose questions that reflect the client, the purpose of the session and how they are arriving that day. Coaching Questions Explored: Of everything that is competing for your attention right now, what feels most important for our conversation today? What feels most alive for you today? Before we begin today, what do you need to leave outside the room so you can be fully present here? If we were courageous today, where might this conversation take us? If you could make progress on one thing today, where would we focus our conversation? What feels uncertain, unfinished or unresolved at the moment? What have you been trying to resolve yourself that remains unresolved? What is unresolved that you have been working on alone? What part of you most needs a voice today? What have we not explored yet together that would be helpful for you? What would you like me to be particularly mindful of as your coach today? What is possible for you here today? What conversation have you been avoiding with yourself or someone else? Timestamps: 00:01 Why the opening question matters 01:47 Moving beyond habitual coaching openers 02:24 Sorting through competing priorities 03:22 What feels most alive today? 05:15 Leaving distractions outside the room 06:48 Inviting courage and vulnerability 08:29 Focusing on progress and momentum 09:43 Welcoming uncertainty and unfinished business 11:22 What has the client been resolving alone? 12:10 Giving different parts of the client a voice 14:10 Exploring what has not been discussed yet 15:04 The power of possibility 15:42 What should the coach be mindful of? 18:07 Holding silence and strengthening the coaching alliance 19:38 What is possible today? 20:31 The conversation the client may be avoiding 22:51 Choosing questions that support the coaching goal 23:56 Finding the right coach training programme Key Lessons Learned: The first question in a coaching session can shape the tone, direction and depth of the entire conversation. Using the same opening question with every client can create stale coaching patterns. A client's energy, hesitation, emotion and body language can provide as much information as their spoken answer. Some clients need help sorting through competing priorities before they can identify a meaningful focus. Coaching questions can invite courage and vulnerability without assuming the client already feels courageous. Progress-focused questions can help overwhelmed clients move away from broad goals and towards achievable momentum. Acknowledging uncertainty and unfinished business can help clients feel understood before attempting to create solutions. Asking what a client has been handling alone can surface opportunities for support, connection and shared exploration. Questions about different parts of the self can help clients reconnect with voices that have become quiet or overlooked. Asking the client what they need from the coach strengthens the coaching alliance and supports effective re-contracting. Powerful opening questions should remain connected to the client's wider coaching goals and the purpose of the session. Coaches should ask questions with genuine curiosity rather than delivering them as scripted coaching techniques. Keywords: coaching conversations, coaching questions, opening coaching questions, powerful coaching questions, coaching session questions, coaching skills, coaching toolbox, coaching presence, coaching alliance, psychological safety in coaching, coach and client relationship, professional coach training, client self-awareness, coaching session openers, how to start a coaching conversation, Links and Resources:https://mycoachingcourse.com

    22min
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