In this episode of The Digital Download, we explore the art of customer retention with renowned expert Alyssa Nolte, CEO of TruVue. Alyssa shares her wisdom on understanding your customers' needs beyond mere ratings and emphasizes the necessity of “ruthless empathy.” Get practical advice on predicting customer churn, handling customer feedback effectively, and the real worth of metrics like Net Promoter Score (NPS). Whether you’re a small business owner or part of a large enterprise, this episode provides indispensable insights on improving customer retention through meaningful engagement and cultural transformation within your organization.

 

Highlights -

06:19 Focus beyond decision-makers; understand all user influencers

12:24 Companies should prioritize individual connections over numbers

32:06 Prioritize sustainable growth, subscriptions, weigh short-term risks

40:28 Churn prediction and asking hard questions

50:44 Understand humanity; act beyond numbers for success

 

The Digital Download broadcasts live on Fridays at 14:00 GMT/ 9:00 ET.

 

We strive to make The Digital Download an interactive experience. Bring your questions. Bring your insights. Audience participation is highly encouraged!

 

You can find a link to our next scheduled live show at https://DigitalDownload.live

 

#CustomerRetention #ClientSuccess #CustomerExperience #SocialSelling #DigitalSelling #SocialEnablement #LinkedInLive #Podcast

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitaldownload.substack.com

In this episode of The Digital Download, we explore strategies for leveraging public speaking to drive more business opportunities with renowned speaking consultant and author, Lois Creamer. Lois shares invaluable strategies and insights on how to understand client needs, leverage aftercare for client engagement, and effectively use AI in public speaking. Discover her unique approach to "speaking to sell" without the hard sell and gain valuable tips on positioning yourself in a competitive market. Learn how to transform speaking engagements into opportunities for ongoing collaboration and client value creation.

 

Highlights -

09:21 Positioning statements open doors for conversations

14:51 Aftercare: Enhancing client relationships post-speech

22:00 Targeting marketing quickly provides success and direction.

47:17 AI revolutionizes intellectual property and speaking professions

54:02 Monetizing speeches involves diverse, innovative strategies

 

The Digital Download broadcasts live on Fridays at 14:00 GMT/ 9:00 ET.

 

We strive to make The Digital Download an interactive experience. Bring your questions. Bring your insights. Audience participation is highly encouraged!

 

You can find a link to our next scheduled live show at https://DigitalDownload.live

 

#PublicSpeaking #BusinessGrowth #ThoughtLeadership #SocialSelling #DigitalSelling #SocialEnablement #LinkedInLive #Podcast

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitaldownload.substack.com

In this episode of The Digital Download we discover how AI clones can streamline your business processes while providing personalized experiences and enhancing efficiency with, TJ Walker, a leader in personal development and communication coaching and CEO of Ultimize. Gain insights into the practical applications of AI clones, from handling repetitive client interactions to offering real-time personalized coaching. Understand the balance between technology and personal engagement, and learn how digital clones can improve your work-life balance.

 

Highlights -

19:39 Digital access boosts demand for live experiences

22:56 In the future everyone on LinkedIn will have clones

40:22 AI clone enables multilingual conversations effortlessly

44:32 Coaching will replace online courses for learning

46:54 Clone scales 1-on-1 expertise

 

 

The Digital Download broadcasts live on Fridays at 14:00 GMT/ 9:00 ET.

 

We strive to make The Digital Download an interactive experience. Bring your questions. Bring your insights. Audience participation is highly encouraged!

 

You can find a link to our next scheduled live show at https://DigitalDownload.live

 

#Productivity #TimeManagement #DigitalInnovation #AI #SocialSelling #DigitalSelling #SocialEnablement #LinkedInLive #Podcast

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitaldownload.substack.com

In this episode of The Digital Download, we dive into how Agile principles can transform business operations, beyond just IT. Special guest Mark Entrekin, with over 40 years of experience in transformation and continuous improvement, connects the dots between IT’s Agile practices and real-world business improvement. Discover how breaking down projects into smaller tasks, iterative progress, and efficient team collaboration can lead to substantial and continuous business growth.

 

Highlights -

06:44 Agile principles apply beyond IT to everyday use

18:11 Focus on purpose and customer needs, not button color

32:03 Emphasize short-term changes for long-term improvements

38:36 Understand the full story for effective tracking

51:49 People act busy but lack real productivity

 

The Digital Download broadcasts live on Fridays at 14:00 GMT/ 9:00 ET.

 

We strive to make The Digital Download an interactive experience. Bring your questions. Bring your insights. Audience participation is highly encouraged!

 

You can find a link to our next scheduled live show at https://DigitalDownload.live

 

#Agile #ContinuousImprovement #Productivity #SocialSelling #DigitalSelling #SocialEnablement #LinkedInLive #Podcast

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitaldownload.substack.com

In this episode of The Digital Download we discuss the need for teaching entrepreneur skills to today’s youth. Entrepreneurship can open doors out of poverty while also fostering essential skills like financial literacy and digital innovation. Learn about the concept of "failure as feedback," understanding how resilience and persistence can enhance one’s entrepreneurial journey. And discover how experiential learning can break down barriers and provide steppingstones for young people to thrive.

 

Highlights -

11:37 Curriculum rigidity, outdated teaching, digital poverty impacts entrepreneurial education

15:43 Entrepreneurship is often seen as a white, male-dominated field – we need to break that stereotype

32:10 Failure is feedback. Build resilience.

46:53 Entrepreneurship education supports youth mental health resilience

52:11 The cultural shift and technology enablement of side hustles

 

The Digital Download broadcasts live on Fridays at 14:00 GMT/ 9:00 ET.

 

We strive to make The Digital Download an interactive experience. Bring your questions. Bring your insights. Audience participation is highly encouraged!

 

You can find a link to our next scheduled live show at https://DigitalDownload.live

 

#SideHustle #Entrepreneurship #DigitalEconomy #SocialSelling #DigitalSelling #SocialEnablement #LinkedInLive #Podcast

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitaldownload.substack.com

Discover how to overcome imposter syndrome and boost your self-efficacy in leadership with expert insights from Flo LaBrado on this episode of The Digital Download. Learn how to leverage positive feedback, the importance of self-reflection, and the role of coaching in fostering authentic leadership. Gain valuable tips for enhancing public speaking skills, creating psychological safety, and aligning personal and organizational values.

 

Highlights -

05:34 Confidence is retrospective; self-efficacy is forward-looking.

06:57 Nearly everyone experiences imposter syndrome despite success.

12:12 Develop a personal compass based on core values.

42:47 Can cultural shifts be initiated from mid-level leaders?

47:43 Evaluate personal values, resourcefulness, adaptability, and fit.

 

The Digital Download broadcasts live on Fridays at 14:00 GMT/ 9:00 ET.

 

We strive to make The Digital Download an interactive experience. Bring your questions. Bring your insights. Audience participation is highly encouraged!

 

You can find a link to our next scheduled live show at https://DigitalDownload.live

 

#SelfEfficacy #LeadershipDevelopment #PublicSpeaking #ImposterSyndrome #SocialSelling #DigitalSelling #SocialEnablement #LinkedInLive #Podcast

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitaldownload.substack.com

In this episode of The Digital Download, we discover the value of vermicomposting with waste management expert Kathy Nesbitt. Learn how to turn trash into treasure with valuable tips and methods as Kathy passionately discusses how composting and vermiculture can transform waste into valuable resources, which is essential for sustainability. She provides detailed advice, from maintaining proper temperature, moisture, and airflow to manually harvesting "black gold" and setting up self-harvesting systems. If you’ve ever wondered how you can contribute to sustainability, you’ll find this episode enlightening.

 

Highlights -

09:06 Vermicomposting bin guidelines

21:22 Lifestyle choices affect composting requirements

26:23 Harvesting black gold

27:33 Healthy soil creates strong plant immune system

32:45 Composting system in corporate environments

 

 

The Digital Download broadcasts live on Fridays at 14:00 GMT/ 9:00 ET.

 

We strive to make The Digital Download an interactive experience. Bring your questions. Bring your insights. Audience participation is highly encouraged!

 

You can find a link to our next scheduled live show at https://DigitalDownload.live

 

#Sustainability #EcoFriendly #WasteManagement #Vermicomposting #SocialSelling #DigitalSelling #SocialEnablement #LinkedInLive #Podcast

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitaldownload.substack.com

In this episode of The Digital Download, we sit down with Simon Hartley to break down the "pear-shaped motivation" (hint: it’s an acronym). Learn how these four pillars drive human behavior and how they can be harnessed to enhance both personal and team performance. Gain a deeper understanding of how different motivators can change throughout your career, impacted by major life events and evolving personal circumstances. And improve your ability to foster motivation within your team and navigate your own motivational landscape more effectively.

 

Highlights -

04:48 Seeking deeper understanding drives workplace motivation

10:51 Like with 4 main personality types, there are 4 motivation types

25:03 Maslow's hierarchy as a circle, not pyramid

41:01 Navigating career success in today's different environment.

44:48 Academic skills and practical application in real world

 

The Digital Download broadcasts live on Fridays at 14:00 GMT/ 9:00 ET.

 

We strive to make The Digital Download an interactive experience. Bring your questions. Bring your insights. Audience participation is highly encouraged!

 

You can find a link to our next scheduled live show at https://DigitalDownload.live

 

#Leadership #Performance #Motivation #SocialSelling #DigitalSelling #SocialEnablement #LinkedInLive #Podcast

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitaldownload.substack.com

In this episode of The Digital Download, we engage in a discussion on the crucial role of listening in organizations with author and employee engagement expert, Howard Krais. Discover how effective listening can transform workplace dynamics, improve mental well-being, and foster a more inclusive and engaged work culture. Explore the importance of responsive communication, active employee feedback, and leadership that genuinely listens. Gain valuable insights into creating a psychologically safe environment where employees feel valued and heard. And hear how investing time in listening can result in quicker, more sustainable change despite organizational pressures.

 

Highlights -

09:44 Listening builds trust and engagement

25:59 Treat listening as an essential corporate value

30:19 Great leaders seek input and involvement from staff

50:14 Employee wants to be heard and valued

53:03 Treat people as adults to gain performance

 

The Digital Download broadcasts live on Fridays at 14:00 GMT/ 9:00 ET.

 

We strive to make The Digital Download an interactive experience. Bring your questions. Bring your insights. Audience participation is highly encouraged!

 

You can find a link to our next scheduled live show at https://DigitalDownload.live

 

#EmployeeEngagement #ChangeManagement #ListeningLeadership #SocialSelling #DigitalSelling #SocialEnablement #LinkedInLive #Podcast

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitaldownload.substack.com

In this episode of The Digital Download, we chat with special guest Paul Lloyd. Paul brings decades of hands-on experience in guiding businesses through the tricky transition from referral-based growth to a deliberate sales strategy. Paul shares his wisdom on why understanding your customers and the importance of empathy can change your sales game. He explains how people buy outcomes, not just products or services, and why it's crucial to tell a sales story that resonates with your target market.

 

 

Highlights -

12:33 Shifting mindset from passive to proactive growth

23:07 Structure for creating effective introductory emails

26:02 Create successful sales by focusing on customers

29:58 Building customer profile strategically, targeting specific accounts

41:43 Passion is key to selling your business

 

 

The Digital Download broadcasts live on Fridays at 14:00 GMT/ 9:00 ET.

 

We strive to make The Digital Download an interactive experience. Bring your questions. Bring your insights. Audience participation is highly encouraged!

 

You can find a link to our next scheduled live show at https://DigitalDownload.live

 

#BusinessGrowth #SalesLeadership #SalesStrategy #SocialSelling #DigitalSelling #SocialEnablement #LinkedInLive #Podcast

This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit digitaldownload.substack.com