Description

In this episode, Ben and Jordan break down the single most underdeveloped skill in cash physical therapy—the discovery call. They walk through the five-stage framework that's driven over $10 million in cash package sales at Pro+Kinetix, including the most common mistakes that are quietly killing conversion rates before patients ever walk in the door. You'll learn why talking too much is costing you sales, how to use piercing questions to uncover the real reasons people buy, why you should never lead with cost and insurance, and how to set expectations in a way that makes it almost impossible for someone to back out. They also demo their AI-powered discovery call analyzer that grades every call in real time and has already become the single biggest revenue driver inside Prognetics this year. If you're under $20K a month and wondering why people aren't converting, start here.

Want to Keep Growing?

If you're a cash PT owner ready to stop guessing and start scaling, we'd love to help. And if this episode gave you something useful, sharing it with another cash PT you know is the best compliment we could ask for.