Difficult people can drain your energy, derail communication, and make even simple interactions harder than they need to be. Discover practical ways to manage challenging behaviors, reduce conflict, and stay composed and effective.

Dr. Richard Brinkman is the developer of Conscious Communication® and shares human behavior insights and content-rich communication strategies, which helps organizations improve leadership performance and apply principles of Conscious Communication® to improve their bottom-line results. This effective approach to communication has been delivered to millions of people through keynotes and training, radio, television, print interviews, and numerous award-winning books, videos, and audio programs.   

Dr. Brinkman is also the author of numerous books including the international bestseller Dealing With People You Can't Stand: How to Bring Out the Best in People at Their Worst (McGraw Hill), which has been translated into 25 languages.  

CHAPTERS:

0:00 Introduction

02:12 The four choices of dealing with difficult people

06:40 Personality from a behavior standpoint

14:42 Behavior escalation

20:36 Listening skills

24:53 Blending

28:14 Increase your understanding

36:10 Direct ways of communicating

37:48 Behavioral definition

40:00 Sides of the spectrum

46:36 Exercising the right option

50:41 Conclusion

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The conversations leaders most need to have are often the ones they are most likely to avoid. Discover how to communicate directly, address difficult issues, and build greater trust without damaging relationships.

Dr. Rick Brandon has consulted, trained, and presented at hundreds of companies worldwide for 30 years. He authored the Wall Street Journal bestseller on ethical corporate power politics, Survival of the Savvy, which was called "the preeminent book on the competencies of organizational and political savvy".   

He is also the founder and president of the globally respected consulting firm, offering workshops on interpersonal and political savvy. His courses are taught worldwide in scores of Fortune 500 corporations as well as in many government agencies, healthcare organizations, and educational institutions.  

CHAPTERS:

0:00 Introduction

02:42 Agenda

03:30 Reason for writing the book

07:19 Practicing is the key to communication

10:59 What skills constitute straight talk?

14:16 The higher you go up the more people skills you need

15:32 What to do in the absence of these skill sets

20:36 The transition time period

24:42 The stronger personality dilemma

27:52 Competitive advantage

31:29 Recommendations

33:13 Conclusion

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Substack Channel (Outlearn to Outperform): ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠charlesgood.substack.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Even experienced leaders fall into predictable traps that distort judgment and lead to costly mistakes. Discover how to recognize common decision-making biases, think more clearly, and make better choices when it matters most.

Dr. Kathy Pearson is a strategist, systems thinking expert, and authority in decision making. She is also an award-winning educator who works extensively with mid-to senior-level executives, including high potentials and executive teams. Kathy works closely with Executive Education groups including the Wharton School, Duke CE, Smith College, and the Institute for Management Studies, as well as directly with global organizations. Kathy teaches on a variety of topics including Critical Thinking, Strategic Agility, Change Management and Strategic Execution.  

She is the co-author of The Perceptive Leader: A Handbook for Leading in an Environment of Uncertainty. She received her B.S. degree in theoretical mathematics from Auburn University, her M.S. degree in Decision Sciences from Georgia State University, and her Ph.D. in industrial engineering from Northwestern University.  

CHAPTERS:

0:00 Introduction

02:19 Decision making is harder now!

03:57 Range of alternatives

04:56 Leadership example from her book

06:25 New leaders bring new perspectives

08:43 Overconfidence bias

10:11 Multi-tracking thinking

11:47 Thought Experiential Frames

14:04 Out of the box thinking

14:52 Too many options!

15:55 Establishing decision rights

19:43 Historical Examples of leadership

24:48 Future Uncertainties

31:31 Adaptable organizations

35:54 Unknown unknowns

43:40 Case study and example

48:23 Conclusion

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Substack Channel (Outlearn to Outperform): ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠charlesgood.substack.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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Remote and hybrid work can strengthen flexibility, but it can also weaken connection, communication, and trust. Discover how leaders can keep teams engaged, aligned, and performing at their best wherever they work.

Dr. Graeme Codrington is an internationally recognized futurist, specializing in the future of work. He helps organizations understand the forces that will shape our lives in the next ten years, and how we can respond in order to confidently stay ahead of change. For the past two decades Graeme has worked with some of the world’s most recognized brands, traveling to over 80 countries in total, and speaking to around 100,000 people every year. He is the author of 5 best-selling books, and on faculty at 5 top global business schools.

CHAPTERS:

0:00 Introduction

01:22 Best practices

03:03 # of hours worked doesn’t define people

04:33 Home vs. office

07:22 Productivity in the home environment

09:15 Working from anywhere

12:46 The five pillars

17:16 Effectiveness of a team

21:29 Emotional Intelligence in virtual environments

25:40 Sense of purpose

31:28 Book and podcast recommendations

33:01 Conclusion

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Burnout can quietly drain your energy, focus, and ability to lead at your best. Discover practical ways to reset, rebuild resilience, and turn exhaustion into renewed clarity and momentum.

Eileen McDargh is an award-winning author, and an internationally recognized keynoter/trainer and executive coach. Her clients have ranged from global pharmaceuticals to educational institutions, from hospitals to the U.S. Armed Forces.  

She's the author of seven books, including her latest, Your Resiliency GPS, "A Guide for Growing Through Life & Work". Her book, "Gifts from the Mountain", won the Ben Franklin Gold Award and was turned into a training program featuring Eileen.   

Her newest book is scheduled for release in August: "Burnout to Breakthrough: Building Resilience to Refuel, Recharge and Reclaim What Matters". In 2021 Gurus International, a British-based provider of resources for leadership, communication and sales training, also ranked her in the top five of the World's Top 30 Communication Gurus following a global survey of 22,000 business professionals.  

Learn more about IMS and future sessions with thought leaders like Eileen McDargh: https://ims-online.com/

Chapters:

0:00 Introduction

1:42 What is burnout?

04:14 Dimensions of burnout

05:57 Finding the source of burnout

09:27 Triggers

11:58 Stop, Look and Listen

14:45 How to deal with burnout

16:37 Don’t focus on one area for too long

20:19 Metaphor and the five things

23:32 The resilience system

25:15 Is failure necessary?

26:31 Scenario planning

27:46 Looking far ahead may cause burnout!

29:47 Self awareness is the key

34:29 Conclusion

Subscribe to The Good Leadership Podcast: [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠] | [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠] | [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠]

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People are more likely to follow leaders they believe in and trust. Discover how to lead with greater authenticity, strengthen your credibility, and build deeper connections with the people you lead.

Mike Robbins is the NYT best selling author of five books, including Bring Your Whole Self to Work, and, his latest, We're All in This Together. He's a sought-after speaker and consultant who delivers keynotes and seminars for some of the top organizations in the world. As an expert in teamwork, leadership, and emotional intelligence.  

He has been featured on NPR, ABC News, Harvard Business Review, Fast Company, the New York Times, the Economist, the Wall Street Journal, and many others.  

CHAPTERS:

0:00 Introduction

1:31 Mike’s background

04:06 Authentic leaders

06:37 Self-righteousness in leadership

12:48 Impersonal vs. connected communication

15:54 Vulnerability in life

23:25 Failure is just feedback

26:15 Shifting our mindset

29:31 Be grateful and change your perspective

33:05 Give back to your community

35:59 Appreciating others

41:12 Conclusion

Subscribe to The Good Leadership Podcast: [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠] | [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠] | [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠]

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Career growth is no longer just about climbing a traditional ladder. Discover how to build new capabilities, create opportunities, and take greater ownership of where your career goes next.

Julie Winkle Giulioni is a champion for workplace growth and development and who helps executives and leaders optimize talent and potential within their organizations.

She's of Inc. Magazine’s Top 100 speakers, she’s the author of a soon to be best-seller Promotions Are So Yesterday: Redefine Career Development and the co-author of the international bestseller, Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want, translated into seven languages.

Promotions Are So Yesterday: Redefine Career Development:

https://www.juliewinklegiulioni.com/book/promotions/

Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want:

https://www.juliewinklegiulioni.com/book/help-them-grow/

CHAPTERS:

0:00 Introduction

1:25 Julie’s background and work

3:07 The Great Resignation

4:32 Promotions are so yesterday

10:23 Multidimensional framework for career development

13:52 What managers can do to help their team with career development

19:23 How to keep employees engaged

24:02 Advice to 20 year old self

25:22 Conclusion

Subscribe to The Good Leadership Podcast: [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠] | [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠] | [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠]

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The moments that matter most are often the hardest ones to navigate. Learn how to communicate with clarity, confidence, and composure when the stakes are high and every word counts.

Neil Staker has a Masters of Organizational Behavior degree from BYU and a quarter of a century of experience in organizational development. Neil is known for his clear, approachable, and interactive speaking style. He has taught communication skills to thousands of people including leaders from American Express, Symantec, Cerner, UMB Financial, and Monsanto.

CHAPTERS:

0:00 Introduction

1:18 Why Neil doesn’t watch movies

4:49 Why do people fail at having tough conversations?

7:09 Bad experiences affect our psyche more than positive ones

9:49 Learning to not assume the worst

12:06 What if you assume the best possibility, but it is the worst?

14:43 Signs of escalating behaviors 

18:34 How to deal with escalating behaviors

20:59 Communication blindspots

24:53 Feedback from peers

26:53 Share your good intentions with clear communication

27:57 Conclusion

Subscribe to The Good Leadership Podcast: [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠] | [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠] | [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠]

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The best leaders know that how they manage themselves shapes how effectively they lead others. Discover how emotional intelligence can strengthen relationships, improve decision-making, and help you lead with greater awareness and impact.

Brenda Bailey-Hughes is an award-winning faculty member at the Kelley School of Business where she teaches business communication and leadership courses. Prior to joining the Kelley School, Brenda spent nearly a decade in human resources specializing in managerial training, mediation, and organizational development. She is a sought-after speaker and coach who frequently presents at conferences on over a dozen topics including influence, powerful presentations, leadership through the lens of emotional intelligence, customer service, and change strategies for personal growth.   

CHAPTERS:

0:00 Introduction

1:39 Brenda’s Design Thinking course

3:24 What is emotional intelligence

5:06 Why organizations want leaders with more EQ

7:54 How to measure and manage EQ

10:36 Knowing your emotional triggers

13:28 Strategies to communicate better

16:53 Empathy is on the decline

22:30 The right balance of empathy

28:45 Brenda’s advice to her younger self

29:20 Conclusion

Subscribe to The Good Leadership Podcast: [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠] | [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠] | [⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠]

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Change can unsettle teams or become a catalyst for growth. Discover how leaders can navigate uncertainty, build adaptability, and turn disruption into forward momentum.

Jake Jacobs is an award-winning author, consultant and founder of Jake Jacobs Consulting, a global consulting firm that enables you to achieve results from change work faster, easier and better than you imagined possible. Over the past 35 years Jake has worked in 61 industries, from high tech to manufacturing to hospitality to entertainment to financial services. During that time, he’s consulted to 96 organizations, from Fortune 50 companies to New York City, national non-profits and the U.S. Army and Navy.  

Books by Jake Jacobs include: Leverage Change: 8 Ways to Achieve Faster, Easier, Better Results; You Don’t Have To Do It Alone; and Real Time Strategic Change.   

CHAPTERS:

0:00 Introduction

1:20 Eight levers of Aristotle

4:40 Change fatigue

11:55 Being more future focused

17:37 Believability Index

18:00 Change management

21:11 Rapid prototyping

24:10 Letting go of things that aren’t working

25:53 Change management principles

31:41 Call to action

36:35 Conclusion

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