Business is not just about making money. Business owners, especially those starting out, should have a clearly stated purpose or the essence of the organization. More than the numbers and figures, businesses exist to provide value to their customers. 

Likewise, customers recognize value when you provide them with products and services worth their time, effort, and money. Most of them, if not all, crave a personalized experience and want to feel cared for. 

Fred Reichheld, also known as the “high priest” of loyalty and the creator of the Net Promoter System℠ (NPS®), joins us on the Greatness Machine to talk about customer loyalty and his book, Winning on Purpose.

In this episode, Darius and Fred discuss what great leadership looks like, the key driver of customer loyalty, and the ways to enrich the lives of other people. They also talk about NPS and eNPS and how these things work and help businesses measure the quality of their customer service.

Topics include:

Resources mentioned:

Winning on Purpose: https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers/dp/1647821789

Good to Great: https://www.amazon.com/Good-Great-Some-Companies-Others/dp/0066620996 

Connect with Fred:

Website: https://www.netpromotersystem.com/ 

LinkedIn: https://www.linkedin.com/in/fredreichheld/ 

Connect with Darius:

Website: https://therealdarius.com/

Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/

Instagram: https://www.instagram.com/imthedarius/

YouTube: https://therealdarius.com/youtube

Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708

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It is common for customers to return to your brand when they feel valued and enjoy the overall experience.

Having that culture of appreciation within your business, where your team members or your internal customers feel valued and recognized for their great work, will also reflect on your external customers’ experience. 

Today, I am flying solo to share with you the secret to building a perfect customer experience. 

In this episode, I will talk about the most important questions to ask your internal and external customers. I will also discuss how I have been using Net Promoter Score (NPS) to measure customers’ experience.

Topics include:

Resources mentioned:

Net Promoter Score: https://www.netpromoter.com/

 ScaleMAP Method: https://www.dariusclass.com/training-video 

Connect with Darius:

Website: https://therealdarius.com/

Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/

Instagram: https://www.instagram.com/imthedarius/

YouTube: https://therealdarius.com/youtube

Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708

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What if discomfort was the key to unlocking your full potential?

This thought-provoking question challenges conventional wisdom and invites us to reconsider our relationship with discomfort. While discomfort is often seen as something to avoid, discomfort can be the catalyst for achieving new heights of personal growth and achievement.

Michael Easter, the New York Times bestselling author of Scarcity Brain and The Comfort Crisis, challenges us to consider discomfort as a powerful catalyst for unlocking our true potential. Through his exploration of nutrition, behavior change, and the transformative impact of extreme experiences, he prompts us to embrace discomfort as a pathway to growth and self-discovery.

By delving into the nuances of discomfort, Michael shares how facing challenges head-on can lead to profound personal development and resilience. Whether it is enduring the relentless cold in the Arctic or adopting new dietary habits, his insights underscore the importance of stepping outside our comfort zones to realize our fullest capabilities.

This episode of The Greatness Machine will serve as a poignant reminder that greatness is often forged in the crucible of discomfort. 

Topics include:

Connect with Michael:

Website: https://eastermichael.com/

Website: https://www.twopct.com/ 

Twitter: https://twitter.com/Michael_Easter 

Instagram: https://www.instagram.com/michael_easter/

Connect with Darius:

Website: https://therealdarius.com/

Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/

Instagram: https://www.instagram.com/imthedarius/

YouTube: https://therealdarius.com/youtube

Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708

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The ability to adapt enhances your capacity to cope with change, regardless of its severity. Being adaptable helps you come up with diverse solutions to problems. It’s also about having the willingness to go the extra mile.

Going the extra mile is not just about feeling better about yourself. It is true that the more we are engaged in activities that enable us to put in our best effort, the better we feel about ourselves. But more than the positive self-image it brings, making a special effort to do and achieve something acts as a positive influence on other people.

Gabby Reece, former pro-volleyball player, supermodel, and co-founder and co-innovator of Laird Superfood and XPT, joins us to talk about her life as a former athlete, fashion model, actress, and as an entrepreneur.

In this episode, Darius and Gabby talk about the ways to get better at working under pressure, how to deal with online criticisms, the importance of adaptability, and why it matters to connect with people.

Topics include:

Resources mentioned:

The Power of One More by Ed Mylett: https://www.amazon.com/Power-One-More-Ed-Mylett/dp/1119815363 

Brain Energy by Christopher M. Palmer: https://www.amazon.com/Brain-Energy-Revolutionary-Understanding-Health/dp/1637741588 

The Breathing Cure by Patrick McKeown: https://www.amazon.com/BREATHING-CURE-Develop-Healthier-Happier/dp/1630061972 

Connect with Gabby:

Website: https://www.gabriellereece.com/

The Gabby Reece Show: https://podcasts.apple.com/us/podcast/the-gabby-reece-show/id1492179907 

Instagram: https://www.instagram.com/gabbyreece/?hl=en 

Connect with Darius:

Website: https://therealdarius.com/

Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/

Instagram: https://www.instagram.com/imthedarius/

YouTube: https://therealdarius.com/youtube

Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708

Learn more about your ad choices. Visit megaphone.fm/adchoices

Ever wondered how to land a TED talk and make your message matter?

Today, I am flying solo to walk you through the process of how I hosted a TEDx event back in 2012. With a theme of The Pursuit of Passion, the one-day event focused on the fire that drives people to pursue their passions. It was about how one finds the strength to follow their heart and intuition despite rejection, lack of support, challenges, or even outright failure.

In this episode, I will talk about the process of applying to get a TED Talk, the challenges I had to deal with as a head curator of a TEDx event, and the story behind how I got Scott Dinsmore as one of the speakers for my event. 

Resources mentioned:

Topics include:

Connect with Darius:

Website: https://therealdarius.com/

Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/

Instagram: https://www.instagram.com/imthedarius/

YouTube: https://therealdarius.com/youtube

Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708

Learn more about your ad choices. Visit megaphone.fm/adchoices

What makes you wealthy? 

In a world where success often takes center stage, we tend to equate wealth solely with the size of our bank account. But what if true wealth transcends monetary success?

What if it encompasses something much deeper and more fulfilling?

Robin Sharma, renowned author and leadership expert, challenges us to redefine our understanding of wealth in The Wealth Money Can’t Buy: The 8 Hidden Habits to Live Your Richest Life. Through his latest book, he introduces the hidden forms of wealth that extend beyond money which he said are essential components of a rich and fulfilling life.

Drawing from his years of experience as a leadership expert, Robin shares practical strategies and profound wisdom to help readers live their richest lives. 

This episode of The Greatness Machine will explore the deeper dimension of wealth to help the audience unlock a newfound sense of purpose, fulfillment, and abundance beyond financial measures. 

Topics include:

Connect with Robin:

Website: https://www.robinsharma.com/

Instagram: https://www.instagram.com/robinsharma/

YouTube: https://www.youtube.com/channel/UC6oh54zIYKyW6hgBiZzLLsA 

Book: https://www.amazon.com/Wealth-Money-Cant-Buy-Richest/dp/059379849X 

Connect with Darius:

Website: https://therealdarius.com/

Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/

Instagram: https://www.instagram.com/imthedarius/

YouTube: https://therealdarius.com/youtube

Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708

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“How can I help others?”

This is the starting point for finding a sense of purpose or your reason for being. Your life purpose is your reason for getting up in the morning and what will serve as your compass in making decisions. It is what helps you focus on the things that will bring you genuine happiness and fulfillment.

Sam Ushio is the Chief Ikigai Officer of Connect3x, a people platform that embeds well-being into the rhythm of business. He is joining us to talk about the Japanese concept of “Ikigai” which means your “reason for being” or something that gives a person a reason for living. By knowing your ikigai and understanding its meaning, you can align yourself with the work you've longed for and the work the world needs.

In this episode, Darius and Sam talk about finding purpose, taking risks, living a life with no regrets, building wealth through well-being, and a lot more.

Topics include:

Connect with Sam:

Website: https://connect3x.com/ 

LinkedIn: https://www.linkedin.com/in/samushio/

Email: [email protected]

Connect with Darius:

Website: https://therealdarius.com/

Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/

Instagram: https://www.instagram.com/imthedarius/

YouTube: https://therealdarius.com/youtube

Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708

Learn more about your ad choices. Visit megaphone.fm/adchoices

Do you often find yourself thinking about the “what ifs” of life? Are you someone who worries about the worst things that could happen?

If you are, then you are probably wondering if there are ways to stop these negative thoughts from filling your mind. The good news is that there are tools, habits, and strategies that can help you avoid anxiety spirals. 

Today, I am flying solo to share something very personal to me; my journey of dealing with and overcoming chronic worrying and anxiety. 

Growing up in a complicated environment, I had to strive to achieve things and become a good example constantly. The unrealistic expectations later resulted in me becoming an anxious perfectionist. 

In the first part of this mini-series, I will talk about how I dealt with anxiety as a kid until I reached adulthood. I will also walk you through the strategies and tools that helped me avoid having thinking errors and anxious thoughts. 

Topics include:

Connect with Darius:

Website: https://therealdarius.com/

Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/

Instagram: https://www.instagram.com/imthedarius/

YouTube: https://therealdarius.com/youtube

Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708

Learn more about your ad choices. Visit megaphone.fm/adchoices

Have you ever felt like you're hiding behind a facade of expectations and perceptions, concealing your true identity?

Jen Gottlieb knows that feeling all too well. From being a gym trainer to becoming a powerhouse entrepreneur, she has lived the transformation of shedding societal masks and embracing authenticity. Drawing from her personal experiences, Jen unveils the power of finding your voice, building your brand, and living your dream through her book BE SEEN. 

From the days of feeling invisible as a gym trainer to the moment she stepped into her authentic self as a thriving entrepreneur, Jen reveals how she broke free from the confines of conformity, ventured into the unknown of entrepreneurship, and carved her path to success. 

This episode of The Greatness Machine is all about uncovering the moments of vulnerability, the triumphs of self-discovery, and the evolution from hiding to shining. 

Topics include:

Connect with Jen:

Website: https://jengottlieb.com/

LinkedIn: https://www.linkedin.com/in/jengottlieb

Instagram: https://www.instagram.com/jen_gottlieb/

Facebook: https://www.facebook.com/Jenleahgottlieb/ 

Book: https://www.amazon.com/BE-SEEN-Voice-Brand-Dream/dp/1401972586 

Connect with Darius:

Website: https://therealdarius.com/

Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/

Instagram: https://www.instagram.com/imthedarius/

YouTube: https://therealdarius.com/youtube

Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708

Learn more about your ad choices. Visit megaphone.fm/adchoices

A vision without action is nothing more than a fantasy, and action is merely a means to an end without a vision. 

Having a vision is imagining what life will be like after reaching your goals. Not only is it important to have one, but it is essential to communicate your vision in a way that attracts excitement and action. After all, vision is about your goals and how you plan to achieve them in the future.

Jonathan Domsky, business and life coach and founder of Untangled Coaching, joins us on The Greatness Machine for the second time around to talk about vision, purpose, and the common limiting beliefs that stop most people from reaching their full potential.

In this episode, Darius and Jonathan discuss the importance of transforming vision into reality, the two kinds of visions and how they differ from each other, and the reasons why some of the most hard-working people don’t achieve the life they have always dreamed of.

Topics include:

Connect with Jonathan:

Website: https://untangled-coaching.com/ 

LinkedIn: https://www.linkedin.com/in/business-personal-growth-coach

Instagram: https://www.instagram.com/jonathandomsky/ 

Connect with Darius:

Website: https://therealdarius.com/

Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/

Instagram: https://www.instagram.com/whoompdarius/

YouTube: https://therealdarius.com/youtube

Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708

Learn more about your ad choices. Visit megaphone.fm/adchoices