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If you’re known as “the nice one” at work, this can quietly limit your influence more than you realise.

In this video, I break down the difference between being nice and being kind, and why avoiding discomfort often leads to being overlooked, overextended, or under-respected.

You’ll learn how to communicate with clarity and courage, handle difficult conversations earlier, and build respect without becoming harsh or performative.

I share a simple framework I use with clients inside global organisations to help them move from avoidance to clear, grounded communication — so their ideas are heard and acted on.

If you're new here: I’m Shannon Jenkins, a leadership communication trainer and keynote speaker trusted by organisations such as Nestlé, Nespresso and IMD Business School.