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In this episode, Lee and guest host Peter Legaz discuss significant changes in the pool industry, including leadership transitions within Spasa and the impact of these changes on the industry. They explore the importance of community engagement, the challenges of staff management, and personal experiences that shape their business insights. The conversation emphasizes the need for adaptability and the value of personal connections in business. The conversation delves into the pressing staffing challenges faced by the swimming pool and spa industry, emphasizing the need for effective training and development initiatives. The speakers discuss the importance of investing in staff to enhance their skills and empower them, ultimately leading to a more competent workforce. They highlight the significance of clear expectations in training and the value of allowing employees to learn from their experiences. The discussion concludes with a call to action for ongoing training opportunities to foster growth within the industry.

takeaways

• Peter Legaz has been in the pool industry for 30 years.
• Family personas in business can enhance customer connection.
• Leadership changes can bring fresh perspectives to an industry.
• The importance of unity in industry associations.
• Recognition of pool service technicians as a trade is a significant achievement.
• Making tough staffing decisions is essential for business health.
• Hiring slowly and firing quickly can prevent prolonged issues.
• Personal experiences can lead to valuable business insights.
• Building personal relationships with clients is crucial.
• Adaptability is key in navigating industry changes. Staffing issues have worsened since COVID-19, impacting business operations.
• An academy for training new talent in the industry is needed.
• Investing in staff training leads to better employee retention.
• Empowering employees enhances their sense of value and contribution.
• Training programs should be industry-specific to ensure relevance.
• Clear expectations are essential for effective training outcomes.
• Allowing employees to learn from mistakes fosters growth.
• Training can significantly enhance employee skills and confidence.
• Investing in staff is crucial for long-term business success.
• Ongoing training opportunities are vital for industry development.

Sound Bites

• "Customers love that family persona."
• "It's great to see a woman at the helm."
• "Unity brings strength in our industry."
• "We need to make the hard decisions."
• "Hire slow and fire fast."
• "When one door closes, another opens."
• "Let them learn from their mistakes."

Chapters

00:00
Introduction and Guest Introduction

04:01
Industry Changes and Leadership Transitions

08:13
The Impact of Leadership on Industry Growth

11:55
Navigating Staff Changes and Business Dynamics

16:02
Perso

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