Because this is our first episode of the new year, we wanted to talk about a topic that many of us are thinking about right now regarding our businesses which is how we can improve the way we do business to make more money and better serve our clients. One of the best ways to become more efficient and consistent is using systems and processes. We have a guest on with us this week who is as big of a systems nerd as I am. She is Whitney Shindelar, owner of Undiscovered Sunsets and host of her podcast Masters in Travel.

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As heard on Excess Baggage:
American Airlines Finds Travelers Not Avoiding the Boeing 737 Max as Many Feared
Remembering Gordon 'Butch' Stewart, Founder of Sandals Resorts International
Don't Sleep on the FCC Opportunity — Credits Are Already Filling Up Ships
A Shot in the Arm or a Shot through the Heart? Mandatory Vaccine Arguments Split the Industry
Delta Air Lines Positions Itself for a Free Inflight WiFi Future
Americans Broke Pandemic Travel Records Over the Holidays—Despite Warnings
In-room Covid-19 testing is a hotel amenity on the rise in the new year
Carnival, Princess, HAL cancel sailings through March and beyond

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