The Modern Hotelier

By David Millili & Steve Carran

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.... more

4.9

4444 ratings

FAQs about The Modern Hotelier:

How many episodes does The Modern Hotelier have?

The podcast currently has 329 episodes available.

Best of The Modern Hotelier

The most played episodes among Podcast App listeners.

Number 1: #327: Designing Unparalleled Hospitality Experiences | with Janice Wilson, Founder of Menizei
What does it take to create a truly one-of-a-kind hospitality experience in the age of AI? In this episode, David Millili and Steve Carran sit down with Janice Wilson, founder of Menizei and Territori to explore the intersection of hospitality, technology, real estate, AI, and category design. Janice shares her unconventional journey from law and real estate to professional dance, entrepreneurship in Cambodia, software engineering at Amazon, and building a unique hospitality concept near Olympic National Park. She explains why she believes category can matter more than data when creating differentiated hotel experiences and why relying too heavily on competitors and traditional comp sets can lead to a “crisis of sameness.” She also discusses why lifestyle operators have an advantage when experimenting with AI, the challenges of building a custom hotel tech stack, and what larger hotel brands need to consider as AI becomes increasingly embedded in hospitality. You’ll also hear Janice’s advice for aspiring hotel owners, why design should begin earlier in the development process, and what the future of hotel technology could look like. In this episode, you’ll learn: Why category design can help hotels stand apart from competitorsThe advantages and challenges of custom hotel tech stacksWhy lifestyle hotels can move faster than large brandsHow storytelling can become a transformational guest experienceWhy design should be part of a hotel's core concept—not just an amenityIf you're interested in hotel technology, AI in hospitality, hotel development, lifestyle hotels, guest experience, and the future of travel, this episode offers a fresh perspective on how hoteliers can think beyond traditional industry playbooks. Watch the FULL EPISODE on YouTube: https://youtu.be/5sFviYGOx0k Links: Janice on LinkedIn: https://www.linkedin.com/in/janicewilson/ Territori: https://territori.io/ Menizei: https://menizei.com/ For full show notes head to: https://themodernhotelier.com/episode/327 Follow on LinkedIn: https://www.linkedin.com/company/the-.. Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.
September 10, 202641min
Number 2: #326: The Future of AI in Hospitality: Hotel Technology, Data & Automation | with Kevin King
What does it take to build technology that can truly transform hotel operations? In this episode, David Millili and Steve Carran sit down with Kevin King, CEO of Shiji, for a wide-ranging conversation about hospitality technology, artificial intelligence, leadership, and the future of the hotel industry. Kevin shares his journey from working at a hotel front desk in Australia to leading a global hospitality technology company. He discusses how his experiences living and working in China shaped his leadership philosophy, what he learned from scaling MICROS across Asia Pacific, and why successful technology companies must ultimately be built around people, trust, and resilience. The conversation also dives deep into AI in hospitality—and why hotels need to look beyond chatbots and flashy features. Kevin explains how connected platforms, APIs, data governance, security, compliance, and agentic AI can help hotels move from simply answering questions to actually completing operational tasks. Kevin shares his perspective on why AI will eventually become as invisible and essential as the internet, why hotels may be using only a fraction of the technology they already have, and why functionality should come before unnecessary processes and features. In this episode, you'll learn about:The evolution of hotel PMS and enterprise technologyHow AI can create real operational value for hotelsData security, privacy, compliance, and data sovereigntyWhy connected platforms are critical for AI adoptionThe importance of people, resilience, and trust in hospitality leadershipWatch the FULL EPISODE on YouTube: https://youtu.be/YXhod3D2m2M This episode is sponsored by Shiji: https://www.shijigroup.com/ Links: Kevin on LinkedIn: https://www.linkedin.com/in/kevin-king-9689271/ Shiji Group: https://www.shijigroup.com/ For full show notes head to: https://themodernhotelier.com/episode/326 Follow on LinkedIn: https://www.linkedin.com/company/the-.. Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.
September 08, 202654min
Number 3: #324: How Boutique Hotels Can Stand Out & Thrive | with Jorgan von Stiening of Palisociety
How do you scale a boutique hotel company without losing the creativity, personality, and local connection that make independent hospitality so special? In this episode, David Millili and Steve Carran sit down with Jorgan von Stiening, President of Palisociety, to explore the strategy behind scaling a successful boutique hotel company while staying true to its brand and guest experience. Jorgan shares his journey from accounting and hospitality consulting at Ernst & Young to joining Palisociety and helping the company grow from three hotels to a much larger portfolio across multiple brands and markets. He also breaks down Palisociety’s partnership with Design Hotels and Marriott Bonvoy, explaining how the company is using Marriott’s global reach and loyalty base while maintaining its independent identity. In this episode, you'll learn:How to scale boutique hotels without losing their identityWhy systems and SOPs are critical to independent hotel successThe business value of in-house design, marketing, and brandingHow Marriott Bonvoy is changing Palisociety’s customer acquisition strategyWhat major events like the 2028 Olympics could mean for Los Angeles hotelsThis episode is sponsored by Sip Tea: https://sip-tea-path.com/ Watch the FULL EPISODE on YouTube: https://youtu.be/HNlQ5NDIyJo Links: Jorgan on LinkedIn: https://www.linkedin.com/in/jorganvonstiening/ Palisociety: http://palisociety.com/ For full show notes head to: https://themodernhotelier.com/episode/324 Follow on LinkedIn: https://www.linkedin.com/company/the-.. Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.
September 01, 202642min
Number 4: #321: How Streamlining Procurement Can Help Hotels Thrive | with Jesse Messitte
How can hotels make smarter purchasing decisions, control costs, and use technology to work more efficiently? In this episode, David Millili and Steve Carran sit down with Jesse Messitte, Vice President of Strategy and Business Operations at Avendra International, for a great conversation about the world of hospitality procurement. Jesse shares his journey from working at Hyatt to spending more than two decades at Avendra, and how his background in data, technology, and hospitality shaped the way he approaches procurement. Jesse talks about his career advice for hospitality professionals who want to make the move from hotel operations into technology. It’s a practical conversation about procurement, technology, AI, and the behind-the-scenes work that can ultimately help hotels deliver a better experience for their guests. In this episode, you’ll learn:How group purchasing organizations help hotels reduce costs and improve purchasing performanceWhat hoteliers should consider when selecting procurement technologyWhy hotels should focus on business objectives before adopting new technologyThe best practices for creating consistent and efficient procurement processesWhether you're a hotel owner, operator, management company, or hospitality technology professional, this episode offers practical insights into making procurement more strategic and using technology to help hotels thrive. Watch the FULL EPISODE on YouTube: https://youtu.be/xhOk-Xcmzrc This episode is sponsored by Avendra International: https://www.avendra.com/en/us/ Links: Jesse on LinkedIn: https://www.linkedin.com/in/jesse-messitte/ Avendra International: https://www.avendra.com/en/us/ For full show notes head to: https://themodernhotelier.com/episode/321 Follow on LinkedIn: https://www.linkedin.com/company/the-.. Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.
August 20, 202631min
Number 5: #320: Hotel P&L Benchmarking & The Impact of the World Cup | with Jan Freitag & Amanda Hite
In this special episode, David Millili sits down with industry leaders at the Hotel Data Conference in Nashville to explore the latest trends shaping hotel profitability, benchmarking, revenue management, and mega-event performance. First, Amanda Hite, President of STR, shares how new P&L benchmarking capabilities within CoStar with STR Benchmark are helping hotel owners, operators, management companies, and asset managers better understand more than 100 revenue and expense line items. She discusses profit flow analysis, rising undistributed expenses, declining margins, asset profitability, and how AI-powered tools could help hoteliers identify the data that matters most for improving revenue and profitability. Then, Jan Freitag of CoStar breaks down the hotel revenue impact of the 2026 FIFA World Cup and explains why its impact was closer to 30 Super Bowls rather than the 104 suggested by FIFA's president. He explores ADR growth, occupancy trends, international versus local demand, match-day pricing, minimum-stay restrictions, and the lessons hotel revenue leaders can apply to future mega-events, including the Olympics. In this episode, you'll learn:How P&L benchmarking can reveal opportunities to improve hotel profitabilityWhy rising undistributed expenses are putting pressure on hotel marginsWhat Could AI and Natural-Language Analytics Mean for the Future of Hotel Decision-Making?Why Did the World Cup’s Hotel Impact Differ from the Super Bowl?Watch the FULL EPISODE on YouTube: https://youtu.be/oepa3lq-EdU Links: Jan on LinkedIn: https://www.linkedin.com/in/janfreitag/ Amanda on LinkedIn: https://www.linkedin.com/in/amandawattshite/ CoStar Group: https://www.costargroup.com/ For full show notes head to: https://themodernhotelier.com/episode/320 Follow on LinkedIn: https://www.linkedin.com/company/the-.. Join the conversation on today's episode on The Modern Hotelier LinkedIn page Connect with Steve and David: Steve: https://www.linkedin.com/in/%F0%9F%8E... David: https://www.linkedin.com/in/david-mil.
August 18, 202620min