Kate Connor, Chief Operating Officer at Moxie Communications Group, joined us on The Modern People Leader.

We talked about how Moxie is adopting AI safely, why leaders should automate low-judgment work first, and how to embed AI into the culture without replacing human creativity, judgment, and relationships. 

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(19:14) Why AI Strategy Is Different in a People-Powered Agency

(20:06) Automating Admin and Low-Judgment Work First

(20:51) Using AI to Create More Time for Client Relationships and Storytelling

(21:24) Bringing the Team Into the AI Roadmap Through Workshops

(24:06) Why Moxie’s AI Approach Starts With Safety

(24:35) Building an AI Use Policy With Cybersecurity and CTO Advisors

(25:41) Why AI Belongs on the Strategic Roadmap

(26:08) Being Transparent With the Team About AI Intentions

(26:31) Positioning AI as an Extension of the Team

(28:00) Running Team Workshops to Identify What Should Be Automated

(29:05) Building Proprietary Tools for Problems Off-the-Shelf Platforms Cannot Solve

(30:38) Messaging AI as an Expander, Not a Replacement

(32:31) GEO Optimization and the Future of PR

(34:07) Monthly AI Hackathons and Learning From the Team

(34:43) Why AI Cannot Stay With the Leadership Team

(35:22) When to Build Custom AI Tools Instead of Buying Off-the-Shelf

(39:08) Culture as the Feeling and Energy People Associate With a Company

(39:43) Building People Programs Around Real Business Needs

(44:19) Why Moxie Has Strong Retention

(48:43) Listening to the Team to Build Better Retention Programs

(51:03) Career Advice: Understand What AI Means for Your Job

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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

Davida Lindsay-Bell, Chief People Officer at Hanna Andersson, joined us on The Modern People Leader. 

We talked about why AI transformation needs to start with people, how Hanna Andersson operationalized psychological safety, and why trust, learning, and intelligent failure are the foundation for lasting change.

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(18:58) Why AI Transformations Are Struggling Right Now

(20:10) Why Organizations Need to Start With the Why Before AI

(21:14) Building AI With Trust, Experimentation and Learning Out Loud

(21:53) Why Cultural Readiness Must Come Before Technical Readiness

(22:30) Making Psychological Safety a Priority 35 Days Into the Role

(23:03) What Davida Noticed During Her Listening Tour

(24:23) Infusing Psychological Safety Into Values and Leadership Expectations

(25:17) Shifting From a Nice Organization to a Kind Organization

(28:16) Inclusion, Learner, Contributor and Challenger Safety

(29:07) Making Culture Measurable Through Calibration Rubrics

(30:23) Creating Clarity With Bain’s RAPID Decision-Making Framework

(33:00) Why the CEO Relationship and Air Cover Matter First

(35:00) Davida’s LORA Framework: Listen, Absorb, Respond, Act

(38:41) Why Strategy and Culture Are Not Separate Tracks

(39:26) Cultivate Excellence as Hanna Andersson’s Strategic People Pillar

(42:25) Amy Edmondson’s The Right Kind of Wrong and the Permission to Fail

(45:05) Preventable Failures vs. Intelligent Failures

(47:05) Hanna Andersson’s Three-Pronged AI Journey

(49:20) How Psychological Safety Supports AI Adoption

(52:08) Hanna Andersson’s AI Philosophy: Augmenting Human Judgment to Unleash Creativity

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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

Laura Fuentes, CHRO at Hilton, joined us on The Modern People Leader. 

We talked about Hilton’s hospitality mindset, why great leaders should operate like great hosts, and how Hilton scales culture, listening, recognition, and purpose across more than 500,000 team members.

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(17:18) Behind the Scenes of the Hospitality Mindset Report

(19:21) Reintroducing a More Optimistic Narrative About Work

(22:05) Hilton’s Four Culture Pillars: Inclusion, Wellness, Growth and Purpose

(22:34) Culture Is the Accumulation of Small Moments

(24:54) Leaders Should Think Like Chief Host Officers

(25:41) Moving From AI Anxiety to AI Agency

(27:56) Why Nuance Does Not Scale Easily Across Global Teams

(33:29) Why Leadership Is Energy Management, Not Just Time Management

(39:28) Scaling the Systems and the Soul of the Company

(41:49) The One Conversation That Sparked Hilton’s Crisis Concierge Program

(45:10) Why Hilton’s General Managers Are the Global Leaders the World Needs Now

(48:39) The Soul of Hilton: Purposeful, Hospitable, Gritty and Competitive

(50:35) Giving Away One Million Room Nights to Medical Professionals

(51:12) Helping Furloughed Team Members Find New Jobs During the Pandemic

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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

Jessie Zwaan, author of Purpose and Work and Built for People, joined us on The Modern People Leader.

We talked about why the old purpose-at-work narrative is breaking, how people relate to work through jobs, careers, and callings, and why HR leaders need to rethink how they build meaning into work.

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(08:05) Why Jessie Wrote Purpose and Work

(10:00) The Question That Sparked the Book: What Job Does Your Job Do for You?

(15:05) The Three Research Pillars Behind the Book

(16:38) Why People Are Questioning Work More Than Ever

(18:31) The Rise of Mission Statements, Values Walls and “Changing the World” Messaging

(20:07) How AI, Layoffs and Recession Broke the Purpose Narrative

(22:47) The Three Job Orientations: Job, Career and Calling

(23:43) Why Purpose Alignment Does Not Automatically Mean Higher Performance

(24:51) Why Seeing Work as “Just a Job” Can Still Drive High Performance

(26:22) Matching Workplace Programs to Employee Purpose Profiles

(27:22) How Writing Purpose of Work Changed Jessie as a Person and Leader

(34:11) What Holds HR Leaders Back From Changing the Purpose Narrative?

(35:08) The Employee Who Thought She Was Broken Because Purpose Did Not Motivate Her

(36:03) How False Purpose Narratives Can Silence and Hurt People

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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

Daniel Bay, Chief People Officer at Underdog, joined us on The Modern People Leader. We talked about why HR teams in hypergrowth should stop copying big-company playbooks, how Underdog invests deeply in manager coaching, and why impact matters more than activity.

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(13:32) The Misconception About Hypergrowth HR

(14:42) Why Startups Should Not Copy Google, Meta or Big-Company HR Playbooks

(17:08) Pick One or Two Things That Do Not Scale But Actually Matter

(18:24) Why World-Class Managers Are the Biggest Unlock at Underdog

(20:49) The Case for Giving Every Manager a Coach

(29:17) Rethinking One-Size-Fits-All Performance Processes

(33:39) Running HR Like a Political Campaign

(36:38) Why Impact Matters More Than Activity

(40:26) Why the People Team Should Never Become a Drag on the Business

(42:19) The Simple Test: Will Employees Actually Want to Do This?

(44:21) Rethinking Overly Structured Interview Processes

(49:33) Why Daniel Would Not Hire a Traditional HR Leader Today

(52:22) Why Thinking Differently Is HR’s Competitive Edge in the Age of AI

---- 

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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

Nichole Viviani, Chief People, Culture and Change Officer at Global Payments, joined us on The Modern People Leader. 

We talked about why culture makes or breaks M&A, how Global Payments aligned 27,000 people through “goals before roles,” and why leaders need to over-communicate through uncertainty.

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(04:27) Nichole’s Career Journey: From Commercial Leadership to HR & Change

(09:10) The Global Payments Merger & Combining Leadership Teams in Five Months

(13:36) Why Culture Makes or Breaks M&A

(14:53) Why Transformation Should Never Have a Start and End Date

(17:10) How to Keep What Made an Acquired Company Special

(20:42) Why Culture Is So Often Misunderstood During M&A

(24:11) Turning Company Values Into Behaviors and Non-Negotiables

(25:06) Why Truly Uniting Two Cultures Can Take Three Years

(27:42) Behind the Scenes of Global Payments’ Welcome Day

(32:46) “Goals Before Roles”: Creating Focus Before the Org Structure Is Final

(35:08) How 98% of 27,000 Employees Got Goals During Uncertainty

(37:12) Focus on What You Can Control During Major Change

(38:14) Don’t Make Assumptions: Ask Questions and Stay Curious

(41:56) Building Momentum Through Tracking, Monitoring & Pulse Checks

(43:57) Turning an Uphill Marathon Into Achievable Sprints

(44:38) Managing Team Energy Through Psychological Safety

(48:03) How to Rally People and Protect Morale During Constant Uncertainty

(50:54) “In the Absence of a Narrative, People Will Find Their Own”

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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

Courtney Kolar, Chief People Officer at Neighborly, joined us on The Modern People Leader.

We talked about how she helped build an HR function from a three-person team into a 40-person people organization and the People Services 2020 roadmap that created the foundation for scale.

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(03:20) Courtney’s Career Journey: From Kohl’s Store Management to HR

(09:27) Neighborly’s Growth: From 600 Employees and 9 Brands to 1,600 and 28

(12:43) Walking Into a Three-Person HR Team & Seeing the Blank Slate

(15:17) How the People Organization Grew to 40 Across HR, Comms & Facilities

(19:20) People Services 2020: The Four-Year Roadmap to Transform HR

(21:48) Building the Foundation: Going Digital, Organizing Policies & Adding Systems

(23:07) Manager Training, Change Management & the Resistance to More Structure

(26:06) The M&A People Integration Playbook: Inventory, Trust & Culture

(30:40) What Came After 2020: Pandemic Pivots & the Next Phase of the HR Roadmap

(34:52) What People Services 2030 Could Look Like in the Age of AI

(37:56) Reimagining Job Architecture for a Changing Workforce

(41:18) Why Every Company Should Operate Like It Needs to Be IPO Ready

(44:01) Courtney’s Personal Readiness Plan for the Next Stage of Leadership

---- 

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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

Sunaina Lobo, Chief People Officer at Omnissa, joined us on The Modern People Leader.

We talked about why the HR-IT partnership is becoming critical in the AI era, how Omnissa is approaching AI transformation with a small but mighty team, and what it takes to build an AI-first culture while maintaining trust and engagement.

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(05:56) Sunaina’s Global Journey Across Eight Countries

(07:49) From Aspiring Jazz Singer to HR Leader

(09:47) The Power of Sponsors Over Mentors

(12:00) What Omnissa Does and Its AI-Driven Digital Work Platform

(13:03) Why the HR-IT Partnership Is the New Strategic Alliance

(15:39) Leading AI Transformation with HR and R&D Together

(19:32) How Omnissa’s AI Leadership Team Operates

(22:54) The “Small But Mighty” AI Transformation Team

(24:44) Early AI Wins Across Product, Marketing, and People Teams

(25:46) The Rise of Employees Who Reinvent Their Own Roles

(27:40) Lessons Learned from Omnissa’s AI Transformation Journey

(31:31) Building AI Fluency Across the Organization

(34:24) Overcoming Fear and Building Trust Around AI Adoption

(38:22) Why Thoughtful AI Rollouts Matter More Than Speed

(40:44) Reimagining Performance Management with AI

(43:10) Looking Ahead: Omnissa’s People Experience Strategy

(45:14) Development Days, Manager Excellence & Employee Growth

(46:40) Creating a Global Culture with Local Relevance

(46:57) The Return of Employee Engagement and Listening Programs 

---- 

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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

Patricia Frost, Chief People and Places Officer at Seagate, joined us on The Modern People Leader. 

We talked about her military-to-CPO journey, how Seagate built Talent Link to unlock internal mobility, and what it looks like to democratize AI across a global workforce.

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(07:25) Patricia’s story: four generations of military service

(10:39) Transitioning from the military to civilian leadership

(19:45) Applying military team development principles to HR

(23:19) The internal mobility gap Patricia discovered at Seagate

(24:37) Building Career Discovery, now Talent Link, with Gloat

(26:16) Using AI to make the most of internal talent

(29:29) Shifting from “my team” to “Seagate’s talent”

(32:08) Training managers not to hold back internal talent

(34:28) Seagate’s company-wide AI implementation strategy

(41:17) Seagate’s AI Council, AI Collective, and AI Champions

(43:26) CEO-mandated transformational initiatives and BHAGs

(47:05) Creating an agent management system

(48:01) Redesigning jobs without replacing people

(49:40) Why AI agents won’t sit on Seagate’s org chart

(52:35) What it means to redesign job roles and workflows

(53:14) Seagate’s full job architecture review with Cobrainer

(55:08) Skills taxonomy and planning for future talent needs

(56:16) Why engineers are embracing job architecture

---- 

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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.

Kate Railton, Chief People Officer at Mejuri, joined us on The Modern People Leader. 

We talked about how Mejuri transitioned from e-commerce into retail, why they've decided to flatten the organization, and the business review cadences and operating model that allow them to move faster.

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(08:00) Kate’s Origin Story: Psychology, Sociology & Finding HR

(13:00) Joining Mejuri and Building People Ops from the Ground Up

(15:15) Why Founder-Led Businesses Are Addictive

(16:40) What Mejuri Does: Fine Jewelry for Everyday Celebration

(20:00) Mejuri’s Shift From E-Commerce to Retail

(34:00) Why Mejuri Flattened the Organization

(35:00) Diagnosing Decision Velocity, Clarity & Top-Heavy Management

(37:00) Span of Control, Broader Scopes & Founder Access

(39:00) Managing Employee Perception During Org Flattening

(42:00) Strategic Memo Writing and Business Reviews

(44:00) What Goes Into Mejuri’s Memo Template

(45:00) Training Leaders to Write Clear Strategic Narratives

(46:00) The Lasting Impact of Operating Cadences

(48:00) Mejuri’s Weekly, Monthly & Quarterly Business Review Rhythm

(50:00) How People Ops Connects to Strategic Pillars

(51:00) People QBRs, Retail Metrics & Org Health Signals

(55:00) The Amazon-Inspired Operating System Behind Mejuri’s Reviews

(58:00) HR Metrics CEOs and ELTs Actually Care About

(59:00) Tier One vs. Tier Two People Metrics

(01:01:00) The “So What?” Behind HR Reporting

---- 

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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.