The New Warehouse Podcast

Returns management is often treated as a necessary headache on the edge of warehouse operations. On this episode of The New Warehouse Podcast, Kevin is joined by Kyle Bertin, co-founder and CEO of Two Boxes, and Shauna Bowen, EVP and Chief Digital and Transformation Officer at Radial.

Two Boxes provides technology for processing returns inside fulfillment and distribution centers. Radial is a global 3PL serving e-commerce and B2C brands. Together, Kyle and Shauna explore why returns deserve more attention. 

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Warehouse automation is advancing quickly, but choosing the right technology is getting harder. On this episode of The New Warehouse Podcast, Kevin welcomes Chris Morgan, Head of R&D at Toyota Automated Logistics. Morgan works across emerging technologies, new product development, robotics, and warehouse systems.

The conversation explores where warehouse automation is headed and what operators should be watching now. Morgan discusses flexible robotics, computer vision, shared data, and smarter warehouse systems. He also explains why the best technology still starts with understanding the customer and the operation.

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Before you start looking for your next warehouse, have you asked how much more you can get from the one you already have? Welcome to this episode of The New Warehouse Podcast. Kevin sits down with Jan Zizka, CEO and co-founder of Brightpick. Together, they discuss what it takes to make automation work and maximize capacity in the warehousing industry.

Brightpick combines mobile robots, AI, and robotic manipulation to automate picking. Jan covers the trade-offs warehouse operators face, from flexibility and throughput to ROI and exception handling. He also makes a strong case for getting more out of the building you already have before adding another one.

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As a long-time owner of a Carhartt Duck Detroit Jacket, I was especially interested in how its distribution centers operate. Today’s episode of The New Warehouse welcomes Austin Myers. Myers is the senior manager of distribution center engineering at Carhartt. 

The family-owned company now operates five distribution centers spanning Carhartt-managed and DHL-operated facilities. Tune in for a practical look at how Carhartt is building a warehouse network designed to handle both long-term growth and unexpected change.

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Welcome to this episode of The New Warehouse Podcast, featuring Saurabh Gupta, CTO of GreyOrange. The company began by building warehouse robots. It has since expanded its focus toward software and physical AI orchestration across fulfillment, manufacturing, and retail.

Gupta joins Kevin to discuss what physical AI orchestration actually means for warehouses. They explore the evolving relationship between WMS and WES platforms, the shift from simulation to automation, and AI's growing role in warehouse execution. The conversation also raises an important question for warehouse leaders: Is adding more automation enough if the systems still operate independently?

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Welcome to this episode of The New Warehouse Podcast, featuring Jim Heffernan, Executive Vice President of Fulfillment at The Armstrong Company. Armstrong operates more than 150 physical locations nationwide, with Heffernan leading fulfillment operations from Southern California.

Drawing on more than 30 years in the industry, Heffernan explains why successful 3PL leadership starts with people. His approach to leading well at a 3PL centers on empowering teams, listening carefully to customers, and executing consistently.

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Welcome to this episode of The New Warehouse Podcast, featuring Dave Ginbey, founder and chief evangelist at PalletVision. The company uses camera-based technology to capture pallet condition, dimensions, wrapping activity, and other shipment data at the stretch-wrapper.

The idea grew out of a problem Ginbey repeatedly encountered in warehouses. Teams were taking pallet photos with digital cameras and personal phones, only to struggle to find them when freight claims arose. PalletVision aims to close that evidence gap by connecting visual records and shipment data to a unique pallet ID.

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Today’s guest on The New Warehouse Podcast is Richard Heath, President and CEO of TALKE USA. TALKE specializes in chemical and petrochemical logistics, with operations spanning transportation, warehousing, material handling, packaging, and other value-added services. Founded in 1947, the company grew from transportation into increasingly specialized chemical logistics.

Heath explains why chemical warehousing requires a different operating mindset. He also shares how geopolitical disruptions can reshape chemical flows and force logistics providers to pivot.

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Welcome to this episode of The New Warehouse Podcast, recorded at Toyota Material Handling North America’s headquarters in Columbus, Indiana. Kevin is joined by Brett Wood, President and CEO of Toyota Material Handling North America.

Wood looks at where forklifts and material handling are heading next. The conversation covers electrification, automation, operator experience, customer-driven innovation, and Toyota’s long-term strategy. The discussion comes as Toyota Material Handling opens a new electric forklift factory and expands its broader material handling capabilities across North America. It also shows how a major equipment manufacturer is preparing for rapid technology change without losing sight of the people using it.

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On today's episode, we jump into the topic of physical AI in the warehouse. I'm joined by Dave Paratore, CEO of Berkshire Grey, to explore physical AI’s growing role inside modern warehouses. 

If you aren’t familiar with Berkshire Grey, they develop AI-enabled robotics for picking, sortation, and trailer unloading. Dave explains how these systems perceive changing conditions, make decisions, and complete physical tasks. 

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