The PartsEdge Podcast

Brian Kramer is the executive vice president of Cars Commerce, and general manager of AccuTrade with 28 years of automotive expertise. He leads digital innovation in car sales pioneering the first paperless and Web3 transactions. He is a recipient of Automotive News Top 40 Under 40 and advises Google's Dealer Board and Quantum5 while sharing valuable industry insights.

Today, Brian Kramer sheds light on the average variance in appraisals, and reveals how coaching and training can minimize these errors. Discover the significance of clear communication and analogies in explaining innovative ideas, and learn why conflict and disagreement are essential for developing better solutions.

Brian recounts his journey into fixed operations, discussing the nuances of OEM vs. aftermarket parts, the necessity of asking the right questions, and the benefits of standardizing pay plans. With insights into managing recon processes, inventory, and subletting work, this episode is packed with practical tips for enhancing shop efficiency and fostering trust and transparency within dealership departments.

Whether you're interested in fixed operations challenges, inventory management, or the financial impacts of various strategies, this episode offers valuable lessons and actionable advice. So, buckle up and get ready for an enlightening conversation on navigating the complexities of the automotive industry.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Quote

“It's not the margin, it's the accuracy.” - Brian Kramer​​

Connect:

Brian Kramer

LinkedIn: www.linkedin.com/in/bkramer1

Website: www.carscommerce.inc

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Scott Rutherford is the interim parts director of the Mike Maroone Auto Group. He is the parts manager of the Mike Maroone Chevrolet North Store and the Mike Maroone Volkswagen Store in Colorado Springs. He specializes in optimizing stock levels, managing returns, and ensuring that technicians have the necessary supplies to perform their tasks without interruption.Scott shares his insights on inventory management, mentoring new parts managers, and the benefits of using PartsEdge for efficient operations. From his early days at a trade technical college to his current role overseeing multiple locations, Scott's journey in the industry is inspiring. With his wealth of knowledge and dedication to training, Scott proves that collaboration between parts and service managers is essential for a successful operation.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.--------------------------------------------Takeaways1. Mentorship enhances skills in parts management.2. Collaboration boosts dealership success.3. The technology optimizes inventory efficiency.Quote“I want to retire while I'm still young enough to enjoy it and get around.” -Scott Rutherford

Connect:Scott RutherfordWebsite: ⁠www.mikemaroonecolorado.com⁠Kaylee FelioWebsite: ⁠www.partsedge.com⁠⁠Facebook⁠ | ⁠LinkedIn⁠Phone Number: (800) 825-7562Email: [email protected]

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.

In the ever-evolving world of automotive parts management, obsolescence is a critical issue that can significantly impact a dealership’s profitability. In this episode of the Parts Management Podcast, Kaylee Felio sits down with Chuck Hartle, co-founder of PartsEdge and an industry veteran, to break down what inventory obsolescence means and how to effectively manage it.

Chuck hartle breaks down what obsolescence really means, how it's typically measured, and the significant financial impact it has on dealerships. He explains why it occurs and offers insights into the best practices for managing it effectively, including why combining 'months no sale' and 'months no receipt' metrics is essential.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.

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Takeaways

1. Use dual metrics for obsolescence tracking.

2. Monitor inventory reports weekly.

3. Isolate non-stocking parts early.

Quote

“That unfulfilled parts demand is what leads to 95 percent of everybody's obsolescence.” - Chuck Hartle

Connect:

Chuck Hartle

LinkedIn: ⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠

Website: ⁠www.partsedge.com⁠

Kaylee Felio

LinkedIn: ⁠www.linkedin.com/in/gotopartsgirl⁠

Website: ⁠www.partsedge.com

Jeff Denis is the Parts Manager at Marcotte Ford with over 30 years of experience in the automotive industry. Jeff's background as a technician also provided him with valuable knowledge of cars and parts, giving him a strong foundation to build on as he found his way in the parts industry.Jeff shares his journey from being a technician to a service advisor, and finally to his current role in parts management. He discusses the challenges and rewards of being a parts manager and provides valuable insights into the intricacies of managing inventory, handling wholesale operations, and navigating manufacturer programs.Jeff's experience sheds light on the often-underestimated complexities of the parts department, making this episode a must-listen for anyone looking to gain a deeper understanding of the role of a parts manager. --------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠https://www.partsedge.com⁠.--------------------------------------------Takeaways1. Leverage technology.2. Manage manufacturer and space constraints.3. Prioritize efficient inventory management.Quote“When we have the sources set up properly, all the pricing is worked out.” -Jeff DenisConnect:Jeff DenisLinkedIn: ⁠  / jeff-denis-a9a25464  ⁠Website: ⁠https://www.marcotteford.com⁠Kaylee FelioWebsite: ⁠https://www.partsedge.com⁠Facebook: ⁠  / partsedge  ⁠LinkedIn: ⁠  / gotopartsgirl  ⁠Phone Number: (800) 825-7562Email: [email protected]

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.

In this Summer Camp Series episode of the Parts Girl Podcast, we are joined by Chuck Hartle, an experienced professional in the automotive industry, specifically in the parts and service sector. Chuck Hartle shares valuable insights into inventory control, pricing strategies, and the challenges faced by parts managers in today's competitive market.Chuck Hartle emphasizes the importance of understanding the rules and policies set by manufacturers. While dealerships play a crucial role in holding inventory and meeting compliance, manufacturers often control the inventory and hold dealers accountable for carrying it. However, Chuck encourages dealerships to be efficient and not solely rely on manufacturers, ensuring their bottom line is protected and expenses are effectively passed on to customers.Another significant aspect Chuck Hartle touches upon is the need for effective inventory management and accurate record-keeping. Being organized not only helps in providing excellent customer service but also maximizes profits and reduces holding costs. Chuck's favorite stress relief activity is organizing and straightening inventory, a testament to his dedication and expertise in this field.Furthermore, Chuck advises parts managers to pay attention to special orders and maintain good communication with customers. By focusing on controlling special orders and identifying wholesale clients who frequently return parts, dealerships can achieve success in parts management. Additionally, pricing adjustments, especially on wholesale items, can help increase gross profit figures, allowing dealerships to navigate the increasing costs of doing business.Join Kaylee and Chuck as they delve into the intricacies of parts management, pricing strategies, and the importance of efficient inventory control. This episode is packed with practical advice and real-life experiences that will benefit anyone in the automotive parts industry.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.

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Takeaways1. Understand the rules and policies.2. Control special orders and communicate effectively.3. Make pricing adjustments and increase gross profit figures.Quote“Know the rules based on your manufacturer. Know them in-depth." -Chuck HartleConnectChuck HartleLinkedIn: ⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠Website: ⁠www.partsedge.com⁠Kaylee FelioLinkedIn: ⁠www.linkedin.com/in/gotopartsgirl⁠Website: ⁠www.partsedge.com⁠(800) [email protected]/partsedge

Ryan Else is currently the Corporate Fixed Operations Director of Eide Motors. He began his automotive career in 2002 as a technician at Ford, fresh from tech school. Over the next 12 years, his expertise and commitment to excellence propelled him to the rank of Senior Master Ford Technician.

Ryan shares insights on the challenges faced in the auto industry, from managing a tech shortage to preparing for the emergence of electric vehicles. He discusses the impact of technology, including AI and automation, on service scheduling and customer communication.

He then delved into the transition from technical to managerial roles, emphasizing the significance of inventory management and the value of resources like PartsEdge in addressing inventory-related issues.  This episode offers valuable perspectives on the evolving landscape of the automotive industry and the role of technology in driving efficiency and effectiveness.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.

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Takeaways

1. Leverage tech for better operations.

2. Solve inventory challenges smartly.

3. Foster teamwork and collaboration.

Quote

“It's not always about pay. Sometimes it's about just showing appreciation for your technicians.” -Ryan Else

Connect:

Ryan Else

LinkedIn: ⁠www.linkedin.com/in/ryan-else-63144a140⁠

Website: ⁠www.eidemotors.com⁠

Kaylee Felio

LinkedIn: ⁠www.linkedin.com/in/gotopartsgirl⁠

Website: ⁠www.partsedge.com⁠

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.In today's competitive auto industry, strategic parts pricing is key for dealerships to maximize profits. In this episode of the Parts Girl Podcast, Kaylee Felio interviews Chuck Hartle, Founder of PartsEdge, for insights on optimizing pricing through customer pay analysis and matrix utilization.Many dealers simply increase the pricing matrix attempting to improve gross profits. However, Chuck Hartle explains the bigger opportunity lies in evaluating maintenance parts pricing, which often stays unchanged despite rising costs. By conducting thorough customer pay analysis excluding internal sales, dealers can assess actual matrix usage. Surprisingly, only about 15% of parts are actively matrixed on average.Chuck Hartle also stresses that dealerships must breakdown inventory into more detailed sources with proper coding for flexibility. This enables multiple pricing options and matrices to meet goals. He advises working with experts like PartsEdge or the dealer’s DMS vendor for guidance on optimizing inventory coding structures.By regularly analyzing customer pay data, targeting maintenance parts pricing adjustments, implementing granular inventory coding, and seeking Chuck Hartle's expert input, dealerships can make data-driven decisions to accurately optimize parts profits.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.--------------------------------------------Takeaways1. Only 15% of parts use matrix pricing.2. Focus pricing on maintenance, not just matrix.3. More inventory sources and price codes enable accurate pricing.Quote“Nowadays, only about 15 percent of the parts are actually being matrixed.” -Chuck HartleConnect:Chuck HartleLinkedIn: ⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠Website: ⁠www.partsedge.com⁠Kaylee FelioWebsite: ⁠https://www.partsedge.com⁠Facebook: ⁠  / partsedge  ⁠LinkedIn: ⁠  / gotopartsgirl  ⁠Phone Number: (800) 825-7562Email: [email protected]

Bob Ghent is the Dealer Principal and Owner of Ghent Chevrolet. His journey from the car wash to owning the dealership demonstrates his deep commitment to the automotive industry and the Northern Colorado community, emphasizing not just business success but also civic involvement and quality service​.Bob Ghent from Ghent Motors uncovered the remarkable story of their dealership–a legacy spanning over three generations. From its humble beginnings in 1942, Ghent Motors has weathered numerous adversities and emerged as a thriving Chevrolet and Cadillac dealership in Greeley, Colorado.Bob Ghent's insight into the history and evolution of the dealership shed light on the challenges faced by automotive businesses over the years. One of the most engaging aspects of the conversation was Bob's firsthand account of navigating through the unprecedented times of the COVID-19 pandemic and the resilience and innovation that propelled Ghent Motors to a record year despite the challenges.He also discussed the pivotal role of effective parts management in the dealership's success. This led to the partnership with PartsEdge, providing them with comprehensive support for inventory optimization, compliance, and strategic decision-making.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠https://www.partsedge.com⁠.--------------------------------------------Takeaways1. Embrace family legacy and resilience.2. Adapt and innovate amid challenges.3. Value external insights for growth.Quote“There's the tech side of it that comes into it to make sure that the parts are in stock, and PartsEdge helps us with that.” -Bob GhentConnect:Bob GhentLinkedIn: ⁠  / bob-ghent-b905035  ⁠Website: ⁠https://www.ghentmotors.com⁠Kaylee FelioWebsite: ⁠https://www.partsedge.com⁠Facebook: ⁠  / partsedge  ⁠LinkedIn: ⁠  / gotopartsgirl  ⁠Phone Number: (800) 825-7562Email: [email protected]

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.Today, Kaylee sits down with Chuck Hartle for an enlightening discussion on how parts managers can navigate the recent CDK outage and efficiently bring their operations back online when CDK systems are restored. Chuck shares invaluable insights into managing sales records during downtime, the importance of manual processes, and the critical steps to take when the system comes back online. The episode also looks ahead to future solutions, emphasizing that dealerships across all DMS platforms should be prepared for unforeseen disruptions.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.

--------------------------------------------Takeaways1. Record parts sales accurately during outages.2. Keep offsite backups of critical data.3. Improve preparedness plans and strategies.Quote“We have to make sure we keep some critical files somewhere at the dealership.” -Chuck HartleConnect:Chuck HartleLinkedIn: ⁠  / chuck-hartle-1923ab14  ⁠Website: ⁠https://www.partsedge.com⁠Kaylee FelioWebsite: ⁠https://www.partsedge.com⁠Facebook: ⁠  / partsedge  ⁠LinkedIn: ⁠  / gotopartsgirl  ⁠Phone Number: (800) 825-7562Email: [email protected]

Jamie Farley is a Partner at Performance Brokerage Services, North America's highest volume automotive dealership brokerage firm. She is also the host of the podcast show ‘Get In Her Lane’. With extensive experience in the automotive industry, Jamie specializes in helping dealers buy and sell dealerships across various sectors, including Automotive, RV, Marine, Powersports, Trucking, and Equipment.

Today, Jamie shares her incredible journey from a 25-year career at Toyota, where she handled dealer network responsibilities, to her bold transition to Performance Brokerage Services, a company that helps dealers buy and sell their dealerships. We'll dive deep into the challenges and rewards of making such a significant career change, the importance of women in automotive, and the intricacies of dealership buy-sells, including often-overlooked aspects like parts inventory management. 

Jamie offers a wealth of knowledge and inspiration that you won't want to miss. So get ready for an engaging and informative conversation with Jamie Farley!

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

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Takeaways

Quote

“Obsolescence is probably the biggest one that they would have to be concerned about.” - Jamie Farley

Connect:

Jamie Farley

LinkedIn: www.linkedin.com/in/jamie-farley-gihl

Website: www.performancebrokerageservices.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com