The PartsEdge Podcast

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.

Today, Chuck Hartle brings his vast expertise to the table as we explore how the efficiency of parts departments can significantly impact overall customer experience and retention. From the intricate balance of staffing to the evolving role of automation in service, we'll discuss the crucial intersections between parts, service, and customer care. 

Chuck shares compelling stories and actionable insights on how to create a seamless, satisfying experience for customers, whether they interact with automated systems or real people. Tune in to discover how parts departments can become pivotal to enhancing customer loyalty and satisfaction in the automotive world.

--------------------------------------------

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.

--------------------------------------------

Takeaways

1. Match staffing levels to profits and expenses.

2. Maintain customer contact despite growing automation.

3. Test staff positions to maximize sales impact.

Quote

“Around 35-40 percent of the expenses in the parts department should be spent on people.” - Chuck Hartle

Connect:

Chuck Hartle

LinkedIn: ⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠

Website: ⁠www.partsedge.com⁠

Kaylee Felio

LinkedIn: ⁠www.linkedin.com/in/gotopartsgirl⁠Website: ⁠www.partsedge.com

Nick Willey is the founder of Mammoth Training Solutions, bringing over 25 years of automotive industry expertise spanning roles from technician to top sales professional. As a Grant Cardone 10X Certified Business Coach and author of "The Traffic Jam," he developed the innovative TRAFFIC model to help sales teams maximize territory potential and drive explosive growth.

Today, Nick Willey draws from his remarkable journey from an army diesel technician to a high-performing dealership consultant, offering valuable insights on the crucial people aspect of business. His core philosophy emphasizes that effective hiring, consistent training, and team alignment are fundamental to dealership success, likening the challenge of management without proper training to herding cats.

Through Mammoth Training Solutions, Nick champions a proactive training approach that builds confidence through repetition and includes all personnel in understanding key processes. While embracing technology's role in streamlining operations, he maintains that personal communication skills will become increasingly valuable as a key differentiator in customer satisfaction within an evolving automotive industry.

--------------------------------------------

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

--------------------------------------------

Takeaways

Quote

“Training is everything. It builds confidence and I think confidence is what's lacking in these dealerships.” -Nick Willey​​

Connect:

Nick Willey

LinkedIn: www.linkedin.com/in/nick-willey-538630123

Website: www.mammothtrainingsolutions.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Jeffrey Harbaugh is the Regional Customer Service Operations Manager at Toyota USA. He is a seasoned automotive industry veteran with over 40 years of experience. Starting his career as a technician at a Toyota dealership, he swiftly progressed through various roles, including service manager, service director, and district service and parts manager across multiple regions.

Today, We'll deep dive into Jeff Harbaugh’s incredible career, starting from his early days as a technician to his role as Customer Service Operations Manager. We'll also explore exciting innovations he pioneered, including the Service Parts Performance Group and his involvement in the creation of Lexus' luxury brand. Jeff shares valuable insights on vehicle customization trends, the growing electrification market, and the importance of customer relationships. 

Plus, as Jeff looks forward to retirement, he'll discuss his plans to continue contributing to the industry through consulting and mentorship. Whether you're an industry veteran or just curious about the automotive world, this episode offers inspiration and practical wisdom from someone who has truly mastered his craft. So, buckle up and let's hit the road with Jeff Harbaugh on the Trailblaze Your Path Podcast!

--------------------------------------------

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

--------------------------------------------

Takeaways

Quote

“There will be people that are not adapting the battery electric concept.” -Jeffrey Harbaugh​​

Connect:

Jeffrey Harbaugh

LinkedIn: www.linkedin.com/in/jeffrey-harbaugh-b409b213

Website: www.toyota.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.

Today, Kaylee Felio sits down with Chuck Hartle to delve into how the parts department contributes to a dealership's bottom line. They explore the often overlooked profitability of parts operations and discuss strategies for enhancing revenue in this area. 

Key topics include the importance of maintaining a balanced pay plan between service and parts departments, periodic reviews of gross profits, and ensuring proper billing of parts. They also tackle the impact of staffing shortages and offer actionable insights to address these challenges.

--------------------------------------------

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.

--------------------------------------------

Takeaways

1. Monitor gross profits regularly to spot low sales.

2. Keep pricing tables current for competitive profitability.

3. Track and charge all parts to prevent losses.

Quote

“The number one thing since COVID has been shortages in the parts department.” - Chuck Hartle

Connect:

Chuck Hartle

LinkedIn: ⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠

Website: ⁠www.partsedge.com⁠

Kaylee Felio

LinkedIn: ⁠www.linkedin.com/in/gotopartsgirl⁠Website: ⁠www.partsedge.com

John Frazier is the Fixed Operations Director of Louisville Chrysler Dodge Jeep Ram. Ryker Salazar is a shop foreman at Louisville Chrysler Dodge Jeep Ram.

Today, John and Ryker bring a wealth of experience and insights, having worked together to revitalize a struggling Dodge dealership through rigorous training, mentorship, and leadership overhaul. We'll talk about the challenges they faced, like a massive backlog of repairs, low employee morale, and the negative impact of a disorganized shop on customer satisfaction. 

They share inspiring stories of fresh recruits who quickly transformed into capable mechanics under their guidance and the importance of placing employees in roles they are passionate about. We'll also delve into the critical importance of building a positive work culture, the role of transparency and networking on platforms like LinkedIn, and the future of fixed operations in an ever-evolving industry.

--------------------------------------------

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

--------------------------------------------

Takeaways

Quote

“You have to be okay with knowing it's gonna get really uncomfortable and hard for a while.” -John Frazier

"It helps when you kind of know what's breaking and what's wrong.” -Ryker Salazar​​

Connect:

John Frazier

LinkedIn: www.linkedin.com/in/johnfraz

Website: www.louisvillecdjr.com

Ryker Salazar

LinkedIn: www.linkedin.com/in/ryker-salazar-a49286187

Website: www.louisvillecdjr.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.

Today, we dive deep into the pivotal role of parts managers within dealerships and how their responsibilities often overlap with those of sales managers, especially in terms of managing assets like used cars and parts inventory. We'll explore the unique challenges parts managers face, such as dealing with automatic stock replenishment programs and the constant battle of managing inventory that isn't always guaranteed by the manufacturer. 

Stay tuned as Chuck shares invaluable insights on the importance of meticulous inventory control and forward-thinking strategies to manage parts effectively. This episode is packed with information that both seasoned professionals and newcomers to the field won't want to miss.

--------------------------------------------

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.

--------------------------------------------

Takeaways

1. Take early losses to prevent bigger ones.

2. Actively manage non-guaranteed stock to avoid waste.

3. Learn continuously and plan future inventory strategically.

Quote

“Your first loss is your best loss.” - Chuck Hartle

Connect:

Chuck Hartle

LinkedIn: ⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠

Website: ⁠www.partsedge.com⁠

Kaylee Felio

LinkedIn: ⁠www.linkedin.com/in/gotopartsgirl⁠

Website: ⁠www.partsedge.com

Jean Reitelbach is the Brand Director at Scott Auto Group, where she excels in strategic planning, marketing, and brand development. Since joining in 2013, she has played a key role in dealership growth, customer experience, and new acquisitions. Passionate about organizational culture and customer satisfaction, Jean brings a wealth of expertise in SEO, web development, and strategic leadership.

Today, Jean Reitelbach shares her story of navigating traditional expectations that once discouraged her from embracing entrepreneurship, only to later thrive as a "solopreneur" and now as an essential part of Scott Auto Group. We'll explore how businesses can foster authenticity, harness employee potential, and create meaningful client connections. The conversation ranges from emotional control and personal growth to carving out joy in daily life and maintaining harmony between work and personal interests.

Throughout this episode, Jean's experiences and insights offer invaluable lessons on living an extraordinary life by your own standards, the importance of self-awareness, and embracing human connection in all facets of work. Whether you're seeking inspiration for personal growth, strategies to cultivate a fulfilling work environment, or simply enjoy enriching conversations, this episode is a treasure trove of wisdom and encouragement.

--------------------------------------------

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

--------------------------------------------

Takeaways

Quote

“I've made so many mistakes that I've had to really become an expert.” - Jean Reitelbach​​

Connect:

Jean Reitelbach

LinkedIn: www.linkedin.com/in/jeanreitelbach

Website: www.scottautogroup.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.

Today, Chuck Hartle shares valuable insights on education, awareness, and effective collaboration with service departments to mitigate inventory obsolescence, which is costing parts managers millions of dollars. In this information-packed episode, you'll discover the importance of communication, the impact of technology and tools, and actionable steps to maintain a healthy and efficient inventory.

--------------------------------------------

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.

--------------------------------------------

Takeaways

1. Education and awareness are critical in preventing obsolescence.

2. Open communication between departments enhances inventory efficiency.

3. Implementing technology and data-tracking tools can improve inventory health.

Quote

“Your first loss is your best loss.” - Chuck Hartle

Connect:

Chuck Hartle

LinkedIn: ⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠

Website: ⁠www.partsedge.com⁠

Kaylee Felio

LinkedIn: ⁠www.linkedin.com/in/gotopartsgirl⁠Website: ⁠www.partsedge.com

Randy Kobat is the president of Repair OnDemand, a Repairify division. He drives double-digit revenue and EBITDA growth through strategic leadership. He focuses on developing team strengths and executing effective sales and marketing strategies. He prioritizes customer loyalty accelerates contract-to-cash processes and invests in product enhancements to deliver exceptional customer experiences while improving profitability.

Today, Randy shares his insightful journey through the auto industry, his pivotal roles at various companies, and how those experiences culminated in his current mission at Repair On Demand. We'll explore the complexities and opportunities in dealership operations, particularly the intersection of used car departments and fixed operations. Randy also sheds light on innovative software solutions that enhance communication and efficiency within dealerships, ultimately driving profitability.

Whether you're a dealership manager, a vendor, or just someone intrigued by the behind-the-scenes of the automotive industry, this episode offers valuable perspectives and practical insights. Tune in to learn how Randy Kobat and his team are trailblazing new paths in automotive repair and dealership efficiency.

--------------------------------------------

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.

--------------------------------------------

Takeaways

Quote

“50% of dealerships today are using homegrown tools.” - Randy Kobat​​

Connect:

Randy Kobat

LinkedIn: www.linkedin.com/in/randykobat

Website: www.repairify.com

Kaylee Felio

LinkedIn: www.linkedin.com/in/gotopartsgirl
Website: www.partsedge.com

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships.

Today, we're diving deep into the financial impact of inventory obsolescence—a challenge costing parts managers and dealerships millions. Chuck sheds light on how frozen capital acts as dead wood, hindering financial performance, and how manufacturers' Automatic Stock Replenishment (ASR) programs play a part. 

We'll explore strategies to mitigate obsolescence, the importance of collaboration between parts and service departments, and practical steps to ensure that what's ordered is truly needed. Whether you're a dealer, a parts manager, or just passionate about the automotive industry, you won't want to miss this.

--------------------------------------------

This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 ⁠www.partsedge.com⁠.

--------------------------------------------

Takeaways

1. Identify frozen capital early.

2. Enhance collaboration.

3. Leverage ASR programs.

Quote

“Anybody can guarantee what sells; the tough thing is trying to control what doesn't sell.” - Chuck Hartle

Connect:

Chuck Hartle

LinkedIn: ⁠www.linkedin.com/in/chuck-hartle-1923ab14⁠

Website: ⁠www.partsedge.com⁠

Kaylee Felio

LinkedIn: ⁠www.linkedin.com/in/gotopartsgirl⁠

Website: ⁠www.partsedge.com