Dave Pendleton talks to Martin Johnson about the 5 fundamentals that all Customer Service advisors need to execute upon. The question is, are your people unconsciously and habitually carrying them out?

Team T2 return for another episode of Corporate Clangers. In true Room 101 style the team discuss frustrating aspects of the workplace and decide, should we can them or keep them!

Spencer Locker and Martin Johnson talk about their time in the military and discuss why employers should hire veterans into the workplace.

Dave Pendleton talks to Martin Johnson about the art of the sale. Those who understand the importance of the making every interaction about the customer tend to do well. Dave and Martin talk about the power of open and probing questions, the 80 / 20 rule and the all important mission of discovery. 

Martin Johnson and Spencer Locker talk about the three pre-stages of stress. These are the incubator states which exacerbate the stress response leading to highly irrational reactions and behaviours. The good news is, by becoming conscious of these we can make some minor changes that will allow us to deal with the daily triggers and challenges we experience both personally and professionally.

Martin Johnson interviews Spencer Locker about the importance of structure and governance when delivering change initiatives.  They talk about the difference between delivering the project and achieving trust change!

Dave Pendleton talks to Martin Johnson about 3 contributing factors of poor customer service. Dave goes on to provide some practical and actionable tips on how to avoid them and remain in a productive cycle when engaging with customers and complaints.

Martin Johnson presents his 5 step model for navigating a new business sales call.  Although organisations are moving more towards digital marketing and sales strategies, cold calling is still one of the primary sales generation strategies for many. In this hubcast, Martin gives practical advice and guidance on how to better navigate the early stages of a cold call, thus buying you a bit more time to try and achieve a productive outcome. 

Team T2 discuss things that should be banned from the workplace. But should these corporate clangers be either kept, or canned!!

Martin, Spencer and Dave return to talk about Trust and how as a modern day society, we are programmed to mistrust. Organisations and Leaders must understand that it is their prerogative to earn the trust of their employees and not vice versa.