When is the last time you paused and thought about the things or people you appreciate? In this episode, CF reminds us of three benefits in life that come when we stop to show and recognize our appreciation.

When is the last time you paused and thought about the things or people you appreciate? In this episode, CF reminds us of three benefits in life that come when we stop to show and recognize our appreciation.

Disney.....love it or hate it, there are many things we can learn from their business model. In this episode, CF talks about his most recent experience at Disney and challenges you to to find creative ways to give your customer the best experience possible!

In this episode, CF uncovers the top 3 ways to make the phone ring and what you as an owner or employee should be focusing on!

You may not think much about merchandising. However, it is absolutely important to your company! In this episode CF explains merchandising as it relates to the service plumbing industry, while giving you 6 tips on how to use it strategically. 

As a business owner, you have a lot on your plate. It can seem like everyday demands so much but you have so little time. How do you go from, "I have a million things to do!" to, "I got them all done."? Well, tune into this episode, as CF talks on how to accomplish those things in order to create success in your company!

What's the best way to de-escalate an upset customer? Do you make things better or worse with your reaction? In this episode, CF gives you three elements you need in order to turn an angry customer situation into a positive experience.

Have you ever run a process or a method in your business that you saw someone else do... but you didn't get the same results? Today, CF goes over why this happens and the elements needed to obtain consistent results when running options and value stacking! This episode is packed! You don't want to miss it!

Are you doing the one thing that will hold your company back?

Communication is the power behind providing great service! So, what are you communicating to your customers and employees? Do you communicate too much or too little? Check out this episode as CF goes over communication and how it is used to set expectations, update, educate, inform and so much more!