Improving your life can seem like an incredibly daunting task, but if you just take some simple steps in doing so, you can accomplish anything. Keith Roberts is the Founder and Creative Director at Zenman & US Director at emBlue, as well as the Creator & Author of the “Oak Journal” and an upcoming book “Becoming Zenman”. He has searched the world to find ways that people can use to make incremental changes in their lives for the better, like setting one personal goal, one family goal and one business goal a day to become a balanced individual. He joins host Dan Ryan to share his insights on #hospitality and how mastering your goals can create a better you!

Takeaways: 

• Life is too short to learn from experience. It’s helpful to provide people with roadmaps on how to accomplish goals that they have set for themselves in life. 
• If you want to reach your goals in life, you need to work on it everyday and have a structured system to get it done. 
• To be a balanced individual, everyday you need to make incremental improvements in one business goal, one personal goal and one family goal.
• Hospitality isn’t just the food or the location, but it’s also the atmosphere and going above and beyond for those staying at your hotel or restaurant.
• Start your day with gratitude. It gets your day going on a positive note and makes you a happier person overall.
• Following Warren Rustand’s 10-10-10 rule will change your life for the better. You start your day with 10 minutes of meditation, 10 minutes of reading and 10 minutes of positive journaling. 
• To make sure you reach your goals, the oak journal that Keith wrote created a three step process; state your goals, visualize it and then actually feel the emotion from it.
• As Henry David Thoreau once said, “Suck all the marrow out of life”. That is advice that Keith would give to his younger self. 

Quote of the Show:

11:18 We've all heard that story about that, the forgotten Teddy bear. But I think it's in so many books because it's such a perfect example. Kid forgets the Teddy bear and can't sleep.

Dad calls the four seasons and says, Hey, I forgot my Teddy bear. I convinced little Billy to go to bed because Teddy bear stayed for an extended vacation. They not only sent the Teddy bear back, but they sent a photo book of the Teddy bear playing golf, the Teddy bear at the spa with cucumbers over his eyes.

So they spent an hour, the employees probably had a blast doing it, and it's in dozens of books on culture, business, customer service, leadership, that example. You never know what little above and beyond thing, and for me, for the journal, I get paid to speak. But if there's one person that I meet at an airport, I will give my keynote

If I've got time to that person and share the knowledge, the tools, and hopefully inspire them to be the best version of themselves.” 

Links:

• Twitter: https://twitter.com/Zenman42
• LinkedIn: https://www.linkedin.com/in/zenman/
• Website: https://www.zenman.com/

Shout Outs:

2:16 Bodhisattva

3:41 Warren Rustand

4:03 Gino Wickman

28:49 Machu Picchu

32:18 Henry David Thoreau

33:08 Walden Pond

Ways to Tune In: 

• Spotify: https://open.spotify.com/show/0A2XOJvb6mGqEPYJ5bilPX
• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
• Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZGVmaW5pbmdob3NwaXRhbGl0eS5saXZlL2ZlZWQueG1s
• Amazon Music: ​​https://music.amazon.com/podcasts/8c904932-90fa-41c3-813e-1cb8f3c42419
• Podbean: https://www.defininghospitality.live/
• Youtube : https://youtu.be/bvDcall04eM