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(0:25) – Introduction
(1:05) – What is Properly?
(1:50) – How is the Short Term Rental Space Changing?
(3:20) – What Percent of Short Term Rentals are Professionally Managed?
(5:00) – What is Properly Doing Different in the Market?
(7:35) – Why is Properly More Qualified to Take Care of Quality Assurance?
(8:50) – What Does Properly Look Like Today?
(9:20) – How Often Does a Maintenance Event Occur?
(11:40) – How is Coordinating the Handyman Different From the Home Cleaner?
(13:10) – How to Confirm the Quality of a Technician’s Job?
(14:15) – Do Jobs Tend to Happen with the Guest Present?
(14:35) – How are the Technicians Managed?
(18:30) – How Does Alex Filter out Technicians?
(19:40) – Will the Same Processes Work on Long Term Rentals?
(20:25) – Does Properly Integrate with Other Softwares?
(22:20) – What “Smart Tech” is Being Used in Properly’s System?
(24:45) – How Do Property Management Companies Justify Outsourcing Such a Key Aspect of Their Business?
(25:50) – Was There Push Back From Property Management Companies Not Wanting to Share Vendors?
(29:20) – How Did Alex Start in a Two Sided Marketplace?
(31:30) -Geographically What has Guided Properly to Certain Markets?
(34:00) – What is Properly’s Pricing Strategy?
(36:40) – Are Entrepreneurs Born or Bred?
Resources mentioned:
Properly
Today I’m interviewing Steve Rozenberg and Pete Neubig of Empire Industries.
Empire Industries was co-founded by Steve and Pete out of necessity for their own investment properties. Since its founding, it has grown into one of the country’s top residential property management companies, specializing in frustration-free property management.
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Mike was first introduced to entrepreneurship and construction through his father, and eventually led to him purchasing his first homes. Since then, Mike has become a force to be reckoned with in the industry.
While in law school, Michael fell in love with real estate, buying his first investment property while balancing a full course load. That love of real estate led Michael to practice real estate law for 8 years, becoming a partner at North Carolina’s largest residential real estate law firm.
Heather was originally in Oil and Gas but quickly switched her career path upon crossing paths with Michael while searching for investments in the Dallas area. In 2017, the two began RentBridge full time.
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