I recently sat down with Sean Hooker, Head of Redress & Ombudsman Office at The Property Redress Scheme, for a frank and open conversation about the real challenges letting agents face when it comes to complaints, redress, and regulation.

💬 We covered it all:

Do redress schemes really favour tenants and landlords?

Are adjudicators truly in touch with the day to day reality of agency life?

Should rogue tenants face consequences like agents do?

And is it time for redress schemes to evolve with the industry, not just sit in judgement of it?

Letting agents up and down the country often tell me they feel like the complaint system is stacked against them, slow, inconsistent, and bureaucratic. So I put those concerns directly to Sean.

To his credit, he didn’t dodge the difficult stuff.

👀 Whether you’re an agent, supplier, or landlord, this interview is worth your time. It’s not about taking sides, it’s about asking better questions and pushing for fairer answers.