Digital banking in 2026 is shaping up to be an efficiency race driven by ERP connectivity, instant payments, and the shift toward small business "hub" experiences. In this episode, Debbie Smart previews what the 2026 State of Commercial Banking reveals about where AI is becoming practical, why integration is the real battleground, and what banks need to deliver to stay primary in the relationship.

Related Links

[Webinar] 2026 State of Commercial Banking https://event.on24.com/wcc/r/5161232/8BB4637FACD9F95388E41F4A3B668E53

[LinkedIn] Debbie Smart https://www.linkedin.com/in/debbiesmart/

In this episode of The Purposeful Banker, Jim Young sits down with Anna-Fay Lohn for a quick preview of the State of Commercial Banking analysis based on 2025 Q2 PrecisionLender data. They unpack the liquidity rebound, shifting deposit dynamics, accelerating pricing activity, spread compression, and what fixed-rate roll-offs mean for margins heading into 2026.

[Webinar Registration] 1 p.m. February 10, 2026 State of Commercial Banking

[Blog] Monthly Commercial Loan and Deposit Pricing Market Updates

[LinkedIn] Anna-Fay Lohn

This episode features a replay of a Q2 webinar exploring how financial institutions can turn fraud strategy into a competitive edge by using connected fraud intelligence to spot risk earlier, move faster than attackers, protect account holders in real time, and actually improve the digital experience along the way.

[LinkedIn] Jeff Scott

[LinkedIn] Ben Cash

[On-Demand Webinar] Building Trust, Not Friction: The Future of Fraud Prevention

[Website] Fraud Intelligence

[Survey] q2.com/podsurvey

This replay of a recent panel discussion focuses on what separates top-performing banks from the rest. Hear how leading institutions are driving durable growth in commercial banking, elevating treasury management as a strategic engine, using real customer research to redesign small business offerings, and building cultures that attract top talent while accelerating digital innovation.

[LinkedIn] Kirk Coleman

[LinkedIn] Alison Townsend

[LinkedIn] Nate Dube

[LinkedIn] Brittany Adams

[On-Demand Panel Discussion] Lessons From America's Top-Performing Banks

[Survey] q2.com/podsurvey

At Q2's Dev Days 2025, CTO Adam Blue challenged attendees to see AI as art, not automation. In this episode, he joins The Purposeful Banker to explore creativity, orchestration, and how financial institutions, developers, and communities can harness AI to build the future together.

Related links:

[Blog] Smarter Support Starts With AI https://www.q2.com/blog/smarter-support-starts-with-ai

[Blog] Going Beyond Chat to Bring a Human Touch to Digital Banking https://www.q2.com/blog/going-beyond-chat-to-bring-a-human-touch-to-digital-banking

[Blog] What If You Could Code Without Coding? https://www.q2.com/blog/what-if-you-could-code-without-coding

[Blog] Turning Partnerships Into a Living AI Ecosystem https://www.q2.com/blog/turning-partnerships-into-a-living-ai-ecosystem

[Website] AI for Everyone | Q2 https://www.q2.com/ai-for-everyone

[LinkedIn] Adam Blue https://www.linkedin.com/in/adam-blue-537810/

Gen Z is redefining loyalty, purpose, and primacy in banking, and fintechs are leading the charge in creating experiences that resonate with the Gen Z audience. In this episode, Spiral CEO Shawn Melamed joins The Purposeful Banker to share a fintech playbook that helps banks and credit unions attract and engage Gen Z through gamified, purpose-driven experiences that grow deposits, deepen relationships, and make banking feel personal.

Related links:

[Website] Spiral | Grow Deposits and Engage With Impact

[LinkedIn] (8) Shawn Melamed | LinkedIn

[Survey] q2.com/podsurvey

[Transcript] https://hub.q2.com/resources/col/pf/inside-gen-z-a-fintech-playbook

Fraud is evolving fast, and so must the ways financial institutions fight it. In this episode of The Purposeful Banker, Jeff Scott, Q2's VP of Fraudtech Solutions, discusses "Fraud Intelligence," a smarter, trust-first approach to fraud prevention. We explore how financial institutions can build trust without adding friction, the "See It, Stop It, Solve It" framework, and how AI fits into the future of fighting fraud.

Related Links:

[Webinar] Building Trust, Not Friction: The Future of Fraud Prevention

[Ebook] Fraud Intelligence: Build Trust, Not Friction

[Website] Fraud Intelligence

[Website] AI for Everyone

[LinkedIn] Jeff Scott

[Survey] q2.com/podsurvey

How financial institutions can best serve Gen Z accountholders is a popular topic in the industry. In this episode of The Purposeful Banker, we look past the buzz to unpack the data about this segment and talk about the gaps between expectations and behavior.

Related Links

[Podcast] Inside Gen Z: Lessons in Loyalty https://hub.q2.com/resources/col/pf/inside-gen-z-lessons-in-loyalty

[Survey] q2.com/podsurvey https://qtwo.co1.qualtrics.com/jfe/form/SV_eWd84WStnuoZSXY

This episode of The Purposeful Banker podcast is one in a series of episodes focused on better understanding Gen Z consumers and business owners. In this replay of our "Lessons in Loyalty" panel discussion, three Gen Z consumers unpack the multibank mindset, the importance of personalization, the digital-branch balance, incentives, and the role of education in trust.

Related Links:

[On-Demand Panel Replay] Lessons in Loyalty: A Live Q&A With Gen Z Consumers https://hub.q2.com/resources/col/pf/lessons-in-loyalty

[LinkedIn] Stacy Armijo https://www.linkedin.com/in/stacyarmijo/

[LinkedIn] Stuart Featherston https://www.linkedin.com/in/stuart-featherston-3170745/

Commercial banking runs on relationships, but too often, "gut feel" drives decisions and muddies results. In this episode, Q2's new VP of Product Management, Nick Koutouras, shares how to take the emotion out of relationship management without losing the human touch. We dig into a simple, repeatable operating rhythm—account planning, pricing, measurement, and stakeholder readouts—that builds consistency, confidence, and better outcomes for bankers and leaders alike.

Related Links:

Nick's LinkedIn: (16) Nicholas Koutouras | LinkedIn

[Blog] Commercial Loan and Deposit Pricing Market Update: August 2025 https://hub.q2.com/resources/col/pf/commercial-loan-and-deposit-pricing-market-update-august-2025

[Blog] Commercial Banking Leaders: Becoming a Smarter Bank Requires Smarter Pricing https://hub.q2.com/resources/col/pf/commercial-banking-leaders-becoming-a-smarter-bank-requires-smarter-pricing

[Website] Q2 Relationship Pricing and Profitability https://www.q2.com/products/relationship-pricing-and-profitability