The Purposeful Banker

Most bank and credit union RFPs read like checklists, and checklists produce generic, unusable answers. Phil Marion, who leads Q2's proposal team and reviews about 10,000 RFP questions a month, explains why that approach fails financial institutions, and how to write an RFP that surfaces real, differentiated answers. On this episode of The Purposeful Banker, he shares practical, actionable steps for rethinking your next RFP process.

Related Links

[Guide] Your Digital Banking RFP Evaluation Guide

[Webpage] The Work of Edward Tufte

[LinkedIn] Phil Marion

In this episode of The Purposeful Banker, we're sharing a replay of a recent Q2 and Bank Director webinar on AI adoption in banking. Q2's Corey Gross talks with Brian Xie of Stanford Federal Credit Union and Michael Purifoy of VeraBank about moving AI from scattered experiments to enterprise strategy, winning over risk and compliance teams, leading change management, and measuring results that hold up with the board.

[Podcast] Cut to Context

[Webpage] AI for Everyone

[Webinar] Smarter Support, Real Numbers: How FIs Are Getting Measurable Value From AI Agents

[LinkedIn] Brian Xie

[LinkedIn] Michael Purifoy

[LinkedIn] Corey Gross

Every fraud conversation eventually turns into a pricing conversation, and most banks and credit unions walk in ready to defend a budget using only one number: last year's fraud losses. HD Jacobs, a digital banking fraud solutions sales lead at Q2, joins The Purposeful Banker to make the case that losses are only one line in the real cost of fraud, and he walks through the operational, opportunity, and relationship costs that belong in the conversation, too.

[Report] Stopping Account Takeover

[Ebook] Fraud Intelligence: Build Trust, Not Friction

[Blog] Don't Let Fraud Distract From Your Banking Mission

[LinkedIn] HD Jacobs

Q2 Innovation Studio just marked its fifth anniversary, with more than 90% of Q2 Digital Banking Platform customers now using its SDK and partner ecosystem. Johnny Ola, SVP of Q2 Innovation Studio, shares the origin story, explains how Q2 vets and works with partners, highlights the use cases banks and credit unions are prioritizing today, and previews what's next as Q2 Code opens up new ways to build on the platform.

Related Links

[News Release] Q2 Innovation Studio Marks Five Years

[Webpage] Q2 Innovation Studio

[Blog] A Closer Look at Q2 Code

[LinkedIn] Johnny Ola

Six months into 2026, pricing activity is up, but spreads are compressed, fixed-rate margins are under pressure, and deposit balances aren't growing the way banks planned. Q2's Jim Young and Anna-Fay Lohn compare the year-end State of Commercial Banking data against mid-year market reality and talk through what commercial bankers and pricing managers should be paying attention to in the second half of the year.

Related Links

[Blog] Commercial Loan and Deposit Pricing Market Update

[Report] 2026 State of Commercial Banking

[LinkedIn] Anna-Fay Lohn

Commercial banking is changing fast, and the institutions winning aren't waiting for things to settle. In this episode, recorded live at Q2's CONNECT 26 customer conference, treasury and payments leaders from Associated Bank, Columbia Bank, First Citizens Bank, and Atlantic Union Bank talk through client expectations, payments modernization, embedded banking, AI, fraud, and what a best-in-class treasury sales team looks like.

Related Links

[Blog] One Platform, No Ceiling: Q2's Approach to Commercial and SMB Banking

[Blog] The End of Double Entry in Commercial Banking

[LinkedIn] Dean Jenkins

[LinkedIn] Eric Lien

[LinkedIn] Kathryn Albright

[LinkedIn] Matt Ribbens

[LinkedIn] Rob Noon

Fraud leaders at banks and credit unions aren't asking whether AI belongs in the fraud stack. They're asking whom they can trust to build with. Jeff Scott, Q2's managing director, Fraud Intelligence, joins the podcast to discuss what it takes to move from alert-chasing to running a full fraud intelligence operation, and why—amid all the AI momentum—human trust is more important than ever.

Related Links

[LinkedIn] Jeff Scott

[Blog] From Disconnected Tools to Connected Intelligence: Q2's Platform Vision

[Blog] Account Takeover Is a Journey Problem: Here's How to Solve It

[AI-Focused Podcast] Cut to Context

Budget planning shapes what actually gets done. Melissa Haire, senior vice president of Customer Success at Q2, talks through how financial institutions can move from a project-by-project mindset to a connected strategy where every dollar ties back to desired outcomes. From digital engagement and commercial growth to fraud prevention and AI investment, Melissa shares what the best-performing institutions have in common when they sit down to plan.

Related Links

[Blog] Planning for 2027: The Priorities Shaping Budget Decisions

[Guide] 2027 Budget Planning Guide

[Podcast] Cut to Context

[LinkedIn] Melissa Haire

Fraud teams rarely struggle with the obvious cases. It's the in-between moments that are hardest: a suspicious login here, a profile change there, a third-party signal that something might be off. The problem is that most account takeover defenses still force a binary choice. Lock the user out or let them through. In this episode, Q2 Product Manager Kristina Wingers joins host Jim Young to talk about why that binary approach no longer fits the reality of modern fraud, what a more proportional response looks like, and how financial institutions can buy themselves time to investigate without shutting down legitimate customers or letting fraud slide.

Related Links

[Blog] Beyond Binary: A Smarter Way to Respond to Account Takeover Risk

[Webpage] Stop Account Takeover Before It Does Damage

[LinkedIn] Kristina Wingers

In this episode of The Purposeful Banker, Nicholas Koutouras, VP of Product Management for Q2's Relationship Pricing and Profitability business, discusses why repeated late saves can signal deeper drift inside a bank and how disciplined banks create consistency to help teams spot issues earlier and make steadier decisions.

Related Links

[Playbook] Beyond Pricing. Disciplined Performance. Real Impact.

[LinkedIn] Nicholas Koutouras