In this episode of the Diamond Mining mini-episode series, Blaine tells the story of a company named HelloWorld and its CEO, Josh Linkner. The CEO of HelloWorld created a fictional competitor with fake press releases and Wall Street Journal articles to light a fire in the hearts and minds of his employees. Listen in to find out what happens...

In this episode, Blaine introduces listeners to the infamous ‘Pascal’s Wager’, from the 17th Century mathematician and philosopher, Blaise Pascal. Pascal’s Wager essentially postulates that, even if there is an infinitesimally small chance of something being true, its better to act as if the thing is true since acting as if its NOT true could be very expensive!

In this mini-episode of the Real Value Podcast Diamond Mining Series, Blaine talks about 2 customer service experiences that emphasize over-the-top customer service that creates a great customer experience.

In this episode, Blaine talks about the science of the brain and how we are simply not capable of multi-tasking as it has been traditionally defined and thought. The brain cannot consciously do two things at once since it must steal mental resources from the same portion of the brain: the frontal lobe.

In this episode of the Real Value Podcast mini-series, Diamond Mining, Blaine talks about their experience at a pro football game and details all of the little things that appeared to be amazing ‘systematized customer service’. 

Make note of the questions at the end of the show and give some thought to your own business as we enter the relationship and experience economy.

In this episode, Blaine recaps the mindsets and recommendations from episode one for starting your podcast, and then goes over the equipment, the software, and the best hosting options for getting your voice heard through the medium of podcasting.

Like episode 1, there are lots of great nuggets and suggestions so have pen and paper handy for notes!

In this new series of the Real Value Podcast, called Diamond Mining, Blaine covers short stories, lessons, anecdotes, books, and ideas that add perspective to our lives and businesses. 

This episode is about the $6000 egg story told By Todd and Deb Duncan in their book, The 10 Golden Rules of Customer Service.

In this episode, Blaine goes over 5 (or maybe more!) of the things that somebody wanting to start a podcast MUST consider before jumping into the world of podcasting. Podcasting can be a fun and rewarding activity if its done right. It can be a ton of time, effort, and labor if not! Blaine goes over the thinking and planning process, as well as the hardware and software needed to be successful.

In this episode, Blaine introduces listeners to the often repeated idea that we are the sum total of the 5 people we spend the most time with. Blaine takes it a step further, however, and talks about a study that was done indicating that it goes much further than just those 5 people! It extends to friends of friends, even friends of their friends even if you’ve never met many of those people. Blaine explains how in this episode.

In this episode, Blaine introduces a Japanese concept called Shugyo, which is synonymous with ‘intense and austere’ training, but can also refer or suggest an area of your life or business that needs to be addressed and where there is ‘an absence of comfort’. The concept of Shugyo is one that encourages you to take on tasks, goals, and pursuits that have some kind of internal ‘calling’ but, for whatever reason, you aren’t doing yet.