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In this episode of Podiatry Marketing, Jim McDannald, DPM, and Tyson Franklin discuss how podiatry practices can recover “lost” revenue already sitting in their EMR by improving patient recall and follow-up on incomplete treatments. They explain common examples of overdue patients (heel pain, diabetic foot checks, orthotic pickup, shockwave treatment sequences) and why manual recall fails due to front-desk workloads being overwhelmed and inconsistent outreach.

Jim outlines how to calculate missed revenue and suggests that even modest rebooking can generate significant monthly income with zero patient acquisition cost. They review AI-powered recall tools like Bonsai that integrate with EMRs (e.g., ModMed), use diagnosis codes and notes to send HIPAA-compliant personalized texts/emails, and track ROI, while emphasizing the need for internal workflows so staff respond quickly and close the loop. They also note recall visits can educate patients about additional services, including cash-pay options.
 and stay top of mind without being annoying through newsletters, educational social posts, shareable “wow” posts, and check-in campaigns.

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