
Sign up to save your podcasts
Or


In this episode of Power Hour, renowned author and customer experience strategist, Dr. Joseph Michelli, joins Eugene Shatsman to explore how practices can craft emotional, memorable, and loyalty-driven experiences that set them apart. With a track record that includes Starbucks, Mercedes-Benz, Ritz-Carlton, and Zappos, Michelli unpacks how optometry practices, no matter the size, can apply the same principles used by global giants to delight patients and strengthen practice growth.
By The Power Practice4.6
7575 ratings
In this episode of Power Hour, renowned author and customer experience strategist, Dr. Joseph Michelli, joins Eugene Shatsman to explore how practices can craft emotional, memorable, and loyalty-driven experiences that set them apart. With a track record that includes Starbucks, Mercedes-Benz, Ritz-Carlton, and Zappos, Michelli unpacks how optometry practices, no matter the size, can apply the same principles used by global giants to delight patients and strengthen practice growth.

1,287 Listeners

2,441 Listeners

3,081 Listeners

102 Listeners

80 Listeners

15 Listeners

821 Listeners

20 Listeners

21 Listeners

1,617 Listeners

1,193 Listeners

18 Listeners

14 Listeners

0 Listeners

5 Listeners