The SaaS Podcast: How B2B SaaS & AI Founders Get Customers

The SaaS Podcast: How B2B SaaS & AI Founders Get Customers

Download on the App Store

The SaaS Podcast: How B2B SaaS & AI Founders Get Customers episodes

  • Competitive Differentiation: Open Source to 7-Figure ARR

    Intel found his open-source code on SourceForge and asked to buy an enterprise version - before one even existed. Onur Alp Soner built Countly as a weekend side project with no validation and no customers. Yet through competitive differentiation rooted in open-source SaaS principles, he grew it to 7-figure ARR serving BMW, Coca-Cola, and AWS without a single outbound sales call.

    Onur reveals why his first SaaS product failed because it lacked competitive differentiation against Mixpanel, how relaunching with dedicated servers per customer turned privacy into a technical moat, and the content strategy that drove 12 years of inbound-only growth. His SaaS differentiation playbook shows how open-source code becomes an enterprise sales funnel.

    Countly is a privacy-first analytics platform that has been profitable and bootstrapped for 12 years. Onur survived a co-founder breakup that nearly destroyed the company after four years of silent tension.

    ๐Ÿ”‘ Key Lessons

    • ๐Ÿš€ Open-source code is the ultimate competitive differentiation: Countly released free code that Intel and BMW evaluated, then requested paid enterprise versions - generating inbound deals for 12 years without outbound sales.
    • ๐Ÿ“‰ Kill a product that lacks competitive differentiation: Countly Cloud looked identical to Mixpanel and hit a revenue ceiling. Onur killed it and refocused on the open-source SaaS enterprise model that was generating revenue.
    • ๐Ÿ› ๏ธ Turn differentiation into technical architecture: Countly Flex gives each customer a dedicated server in their chosen region, turning privacy from a marketing claim into a competitive advantage competitors can't replicate.
    • ๐Ÿ’ฐ Charge for expertise, not just software: After 10 enterprise deals, Onur learned buyers pay for strategic consulting. He stopped publishing pricing and switched to value-based scoping.
    • ๐Ÿค Address co-founder tension before it compounds: Onur's co-founder dispute built silently for four years before an eight-month crisis. Have hard conversations at the first sign of misalignment.
    • Chapters

      • Introduction and Rumi quote on wisdom
      • What Countly does and the privacy-first mission
      • Revenue, team size, and bootstrapped status
      • Origin story at Huawei in 2013
      • The Hacker News blog post that changed everything
      • How Intel found them through open-source code
      • Why enterprises chose Countly for competitive differentiation
      • Inbound-only growth and content marketing
      • Why the first SaaS product failed
      • Relaunching with dedicated servers for privacy
      • The co-founder breakup that nearly killed Countly
      • Lightning round
      • Resources

        • Full show notes: https://saasclub.io/437
        • Join 5,000+ SaaS founders: https://saasclub.io/email
        • 58 min
        • Founder Selling: 850 Meetings Before His First Sale

          850 meetings. Sleeping in his car. Flying from Spain to knock on doors without appointments. Oscar Rubio's founder selling journey proves that extreme persistence can validate demand that digital outreach completely misses. Founders will hear how Lodgerin grew from zero to 1.2 million euros in annual revenue through startup sales grit.

          Oscar reveals why 8 years of manual service delivery was the best validation for his SaaS product, how his first customer came back asking for something completely different than what he pitched, and the founder-led sales approach that turned university referrals into a compounding growth engine. His early-stage sales lessons show why physically showing up beats cold email every time.

          Lodgerin is a bootstrapped SaaS platform helping universities and corporations manage student and employee housing. Oscar grew it to 1.2M euros with 14% EBITDA margins before raising 400K euros after 955 investor meetings.

          This episode is brought to you by:

          โค๏ธ Gearheart - Book a free 1:1 consultation: https://saasclub.io/gearheart/book

          ๐Ÿ”‘ Key Lessons

          • ๐Ÿค Founder selling can unlock markets cold email never will: Oscar held 850 in-person meetings across Spain and the US, showing up without appointments and sleeping in motels to prove demand that digital outreach failed to surface.
          • ๐Ÿ› ๏ธ Launch your MVP knowing it will break: Lodgerin's first product lacked an availability calendar, causing thousands of cancelled bookings in one quarter. That missing feature would never have surfaced without real users.
          • ๐ŸŽฏ Your first customer may want something different: Oscar pitched housing to Comillas University, but they returned months later asking for incident management. Listening to that unexpected request opened Lodgerin's first real contract.
          • ๐Ÿ”„ Manual service delivery builds unbeatable product knowledge: Eight years of running relocation services gave Oscar firsthand knowledge of every pain point, making his founder selling pitch far more credible than any startup built from scratch.
          • ๐Ÿ’ฐ Bootstrap to positive unit economics before approaching investors: Oscar grew to 1.2M euros with 14% EBITDA margins before raising 400K euros. Real revenue and profitability attracted aligned investors after 955 meetings.
          • Chapters

            • Introduction
            • What Lodgerin does
            • Starting as a relocation services company in 2013
            • COVID hits and revenue vanishes overnight
            • Digitizing 8 years of processes on office walls
            • Revenue growth: 171K to 420K to 1.2M euros
            • Building software as a non-technical founder
            • The first MVP and the availability calendar mistake
            • 850 founder selling meetings and knocking on doors
            • What kept Oscar going through 850 rejections
            • Landing the first customer at Comillas University
            • Raising 400K euros after 955 investor meetings
            • Lightning round
            • Resources

              • Full show notes: https://saasclub.io/436
              • Join 5,000+ SaaS founders: https://saasclub.io/email
              • 45 min
              • SaaS Acquisition: How Founders Sell for 2x More

                Andrew Gazdecki bootstrapped his first SaaS to $10M ARR, then discovered that selling a SaaS business was harder than building it. That painful exit inspired Acquire.com, which has now helped over 2,000 startups get acquired with deal volume exceeding $500 million. Founders will hear the exact process for buying and selling SaaS businesses.

                Andrew reveals how a SaaS acquisition deal schedule brought three dozen competing buyers to the table and doubled one founder's sale price, why overvaluing your business kills deals before they start, and the red flags buyers should watch for during due diligence. His SaaS exit playbook covers creative deal structures, seller financing, and why code quality matters less than distribution.

                Acquire.com is the largest marketplace for buying and selling SaaS startups, with 500,000+ registered buyers. Three of four businesses listed are now AI-first, and a buyer turned a $25-50K startup acquisition into a $2M revenue business.

                ๐Ÿ”‘ Key Lessons

                • ๐Ÿ’ฐ Get your SaaS acquisition-ready before listing: Document SOPs, clean your P&L, and reduce founder dependency. Most startups fail to sell because everything lives in the founder's head.
                • ๐Ÿ“‰ Overpricing kills your SaaS acquisition before it starts: Founders multiply revenue by 10x and call it a valuation. Realistic pricing gets buyers to engage - overpricing makes them skip your listing entirely.
                • ๐Ÿค Use deal schedules when selling a SaaS business: Acquire.com brings all buyers to the same 4-6 week timeline, forcing simultaneous offers. One founder got 2x the valuation two other brokerages offered.
                • ๐Ÿ”„ Stay open to earnouts and creative deal structures: Refusing all-cash-only disqualifies serious buyers. Seller financing helps buyers de-risk the SaaS acquisition while often resulting in a higher total price.
                • ๐Ÿ› ๏ธ Prioritize distribution over code quality when buying SaaS: Every bootstrapped SaaS has messy code. The real value is customers, revenue, and brand. One buyer grew a $25-50K startup acquisition to $2M by focusing on distribution.
                • Chapters

                  • Introduction
                  • What Acquire.com does and who it's for
                  • Over 2,000 startups acquired, $500M+ deal volume
                  • Top three mistakes when selling a startup
                  • Overvaluing your business and deal structures
                  • The full SaaS acquisition selling process
                  • How deal schedules create competing offers
                  • Gabe's story - selling for 2x the valuation
                  • The buying side - solo founders acquiring SaaS
                  • Red flags when evaluating a business to buy
                  • Code quality vs distribution value
                  • Financing options for SaaS acquisitions
                  • AI-first SaaS trends and the future
                  • Resources

                    • Full show notes: https://saasclub.io/435
                    • Join 5,000+ SaaS founders: https://saasclub.io/email
                    • 42 min
                    • Customer Onboarding Software: No-Code MVP to 7 Figures

                      Two non-technical co-founders taught themselves Bubble, built a prototype that barely worked, and convinced 15 companies to pay for it. Paul Holder's journey building customer onboarding software shows that you don't need engineers to prove demand. Founders will hear how OnRamp went from a no-code MVP to nearly 100 customers and 7-figure ARR.

                      Paul reveals how customer onboarding software validated demand before any custom code was written, why Google Ads attracted wrong-fit leads while LinkedIn delivered the right buyers, and the "bear hug" outbound strategy combining Dripify connections, thought leadership posts, and targeted ads. His SaaS onboarding playbook shows how to move upmarket when enterprise ROI dwarfs SMB returns.

                      OnRamp serves nearly 100 customers including Cardinal Health, has raised over $14M in funding, and automates user onboarding orchestration for B2B companies with a team of 25 people.

                      ๐Ÿ”‘ Key Lessons

                      • ๐Ÿ› ๏ธ Build customer onboarding software with no-code before hiring engineers: Paul and Ross used Bubble to land 15 paying customers at $100/month without a technical co-founder, proving demand before writing any code.
                      • ๐ŸŽฏ Go deep on one wedge instead of building three products: OnRamp built task management, workflow orchestration, and a customer portal simultaneously. Picking the highest-pain feature first would have been faster.
                      • ๐Ÿ“‰ Replace cold email with LinkedIn for high-ticket deals: OnRamp found cold email ineffective as AI tools flood inboxes. LinkedIn warming and network outreach converted at significantly higher rates for their onboarding flow product.
                      • ๐Ÿ’ฐ Move upmarket when enterprise ROI dwarfs SMB returns: Enterprise customers get million-dollar returns from 5-10% SaaS onboarding improvements. Picking a lane freed the team to build for one segment.
                      • ๐Ÿš€ Use a multi-touch "bear hug" to warm prospects: OnRamp combines Dripify connections, organic LinkedIn content, targeted ads, and AE phone calls into one customer onboarding software sales strategy.
                      • Chapters

                        • Introduction
                        • What OnRamp does and who it serves
                        • Revenue, customers, and team size
                        • Origin story and idea validation
                        • Building the Bubble no-code MVP
                        • Selling customer onboarding software to first customers
                        • LinkedIn as a growth engine
                        • Educating buyers in a new product category
                        • Transitioning from Bubble to custom code
                        • The MVP mistake - building too wide
                        • Getting to the first million ARR
                        • The bear hug outbound strategy
                        • Decision to move upmarket from SMB
                        • Lightning round
                        • Resources

                          • Full show notes: https://saasclub.io/434
                          • Join 5,000+ SaaS founders: https://saasclub.io/email
                          • 48 min
                          • SaaS Go-to-Market: 18 Months Wrong Then 100% Growth

                            Tom Dunlop spent 18 months chasing the wrong SaaS go-to-market strategy. He sold to law firms, in-house teams, companies of every size - riding the dopamine hit of "happy ears" instead of tracking which customer type actually converted. Founders will hear how Summize reached late 7-figure ARR with 100%+ yearly growth after fixing a broken go-to-market strategy.

                            Tom reveals how an unfocused ICP corrupted his product roadmap with conflicting feature requests, why product-led growth failed for contract software after just 3-4 months, and the SaaS go-to-market scripts that worked differently in the US versus UK markets. His GTM SaaS lessons show how narrowing your target market can unlock repeatable revenue.

                            Summize is a contract lifecycle management platform serving customers like Revolut, Rothschild, and Miami Heat. The company has raised $10M and approaches 8-figure ARR with dual headquarters in Manchester and Boston.

                            ๐Ÿ”‘ Key Lessons

                            • ๐ŸŽฏ Stop chasing "happy ears" to fix your SaaS go-to-market: Summize spent 18 months reacting to positive feedback instead of tracking which customer type converted. One deal in a random vertical kept the broad approach alive too long.
                            • ๐Ÿ“‰ An unfocused ICP corrupts your product roadmap: Law firms wanted client portals while in-house teams wanted Salesforce integrations. Conflicting requests from incompatible customers made a coherent product impossible.
                            • ๐Ÿ› ๏ธ Test and kill PLG fast if it breaks your go-to-market strategy: Contract review software was too complex for self-serve onboarding. Summize abandoned PLG after 3-4 months and switched to sales-led growth.
                            • ๐Ÿค Your domain background is a cheat code for early sales: As a former in-house lawyer, Tom could articulate the exact daily pain his prospects faced. Domain expertise shortened Summize's sales cycles dramatically.
                            • ๐Ÿข Different markets need different SaaS go-to-market scripts: In the US, CLM buyers had budget and wanted differentiation. In the UK, Summize still had to educate prospects on the category.
                            • Chapters

                              • Introduction and Roger Federer's 54% mindset
                              • What Summize does and who it's for
                              • Revenue, growth, and key customers
                              • The 500-contract pain that started it all
                              • Building the prototype with a co-founder
                              • Finding first customers during COVID
                              • The 18-month "happy ears" SaaS go-to-market trap
                              • Choosing in-house legal over law firms
                              • How unfocused ICP corrupted the product roadmap
                              • Why PLG didn't work for contract software
                              • Events as a growth channel
                              • Breaking into the US market
                              • Lightning round
                              • Resources

                                • Full show notes: https://saasclub.io/433
                                • Join 5,000+ SaaS founders: https://saasclub.io/email
                                • 48 min
                                • Enterprise Sales: The 220% Commission Model That Worked

                                  N.Rich spent a year landing their first 10 customers - then watched most of them churn. Enterprise sales buyers expected instant leads from a product designed for 6-18 months of account-based relationship building. After raising $4M and burning it on 150 unmanaged SDRs, Markus Stahlberg's co-founder was diagnosed with cancer and died a year later. Markus rebuilt alone and invented a 220% commission model that finally cracked enterprise sales alignment.

                                  Markus reveals how "dark attributes" like LinkedIn ad library data improved enterprise sales targeting, why reframing pricing as budget reallocation shortened B2B SaaS sales cycles, and the quarterly ICP iteration process that separates TAM from real buyers. His closing enterprise deals playbook shows how ABM companies can align sales and marketing teams.

                                  N.Rich is a profitable ABM platform generating $5-10M ARR with 55 people across 25 countries. Markus rebuilt the company from near-zero runway after his co-founder's death.

                                  ๐Ÿ”‘ Key Lessons

                                  • ๐ŸŽฏ Enterprise sales churn when expectations are wrong: N.Rich's first customers expected instant leads from ABM, but the product requires 6-18 months of relationship building. Honest education about timelines improved retention.
                                  • ๐Ÿ” Use dark attributes to sharpen enterprise sales targeting: LinkedIn ad library data reveals which companies spend heavily on digital ads - a proxy signal identifying companies ready to invest in ABM.
                                  • ๐Ÿ’ฐ Reframe pricing as budget reallocation, not new spend: Instead of asking for new budget, Markus pitched "reallocate $20K of your existing $50K ad spend to ABM" - making the B2B sales strategy dramatically easier.
                                  • ๐Ÿค Pay 220% commission to force enterprise sales alignment: N.Rich pays 100% to marketing and 120% to sales on warm outbound deals. Higher total cost is profitable because conversion rates on warmed accounts exceed cold outreach.
                                  • ๐Ÿ“‰ Never scale a sales team without management structure: After raising $4M, N.Rich hired 150 SDRs with no managers. The spreadsheet math looked right but they burned most funding in months.
                                  • Chapters

                                    • Introduction
                                    • What N.Rich does and who it serves
                                    • Revenue, team size, and profitability
                                    • ABM vs. lead generation explained
                                    • Where the idea came from in 2015
                                    • Positioning as ABM platform, not new category
                                    • Getting the first 10 enterprise sales customers
                                    • Why ABM customers expected instant leads
                                    • TAM is not ICP - finding dark attributes
                                    • Quarterly ICP iteration process
                                    • Aligning sales and marketing with 220% commission
                                    • Hiring 150 SDRs - what went wrong
                                    • Co-founder diagnosed with cancer
                                    • Rebuilding the company alone
                                    • Lightning round
                                    • Resources

                                      • Full show notes: https://saasclub.io/432
                                      • Join 5,000+ SaaS founders: https://saasclub.io/email
                                      • 1 hr 2 min
                                      • Partner-Led Growth: 50 Failed Pitches to $7M ARR

                                        Sameer Narkar pitched enterprise customers for two years and failed more than 50 times. When he finally broke through, it wasn't through ads or cold outreach - it was through partner-led growth that turned other companies' distribution into his own. Founders will hear how Konnect Insights reached $7M ARR across 30 countries without raising a dollar of outside funding.

                                        Sameer reveals how partner-led growth through agency channels landed his first 25-30 customers in India, why ISV partnerships with Salesforce and Genesys opened doors his team could never reach alone, and the trust-building tactic of sourcing the first deals for each partner before expecting them to sell. His SaaS partnerships playbook shows how channel partnerships can replace paid acquisition entirely.

                                        Konnect Insights is a unified customer experience platform that replaces five or six point solutions for enterprise brands. Sameer bootstrapped it by running a software services business alongside the product, growing 200% in the last two years.

                                        ๐Ÿ”‘ Key Lessons

                                        • ๐Ÿค Build partner-led growth before hiring a sales team: Sameer's first 25-30 customers came through agency partners who sold Konnect Insights to brands. Free product access for pitches created a zero-cost acquisition channel.
                                        • ๐Ÿข Use ISV alliances for international partner-led growth: Instead of spending on ads, Sameer partnered with Salesforce, Genesys, and chatbot providers. Getting listed on app marketplaces opened doors in 30 countries.
                                        • ๐Ÿ“‰ Treat every failed pitch as a product iteration: Each of Sameer's 50+ rejected sales meetings revealed what enterprise buyers actually needed. The product evolved from basic analytics into a full social suite.
                                        • ๐Ÿ’ฐ Fund your product with a services business: Sameer ran software services alongside the product to pay for servers, team, and data. This self-funding model reached $7M ARR without ever raising capital.
                                        • โšก Source the first deals for partners to build trust: Sameer gave new SaaS partnerships their first 2-3 deals and paid 25-30% commission. Once partners saw revenue, they brought their own leads.
                                        • Chapters

                                          • Introduction
                                          • What Konnect Insights does and revenue today
                                          • Enterprise brands and fragmented touchpoints
                                          • Origin story from finance developer to SaaS founder
                                          • Why it took two years to close the first customer
                                          • Getting first 10 customers through agency partner-led growth
                                          • Funding the product through services revenue
                                          • Competing with an all-in-one approach
                                          • Expanding beyond India through ISV partnerships
                                          • Building channel partnerships with Salesforce and Genesys
                                          • Nurturing 90 partners with 20 actively generating deals
                                          • Event strategy for bootstrapped founders
                                          • Team structure across 30 countries
                                          • Lightning round
                                          • Resources

                                            • Full show notes: https://saasclub.io/431
                                            • Join 5,000+ SaaS founders: https://saasclub.io/email
                                            • 52 min
                                            • Startup Sales: From $6K Deals to $100K in One Year

                                              She had never run a sales cycle in her life. Alexa Grabell's background was sales ops - adjacent, but not the real thing. Yet through startup sales persistence and sheer brute force, she took Pocus from a $6,000 first deal to $1 million in ARR in less than a year.

                                              Alexa reveals how she learned startup sales on the fly by recording calls and sending them to advisors for feedback, why she abandoned product demos for deep discovery first, and how a Slack community that started with 10 people became a 4,000-member lead generation engine. Her founder-led sales journey holds lessons for every non-sales founder closing enterprise deals.

                                              Pocus is a Series A startup with 30 people helping customers like Asana, Canva, and Miro generate over half a billion dollars in pipeline. Alexa validated the idea by interviewing 350 sales professionals before writing a single line of code.

                                              ๐Ÿ”‘ Key Lessons

                                              • ๐Ÿค Startup sales starts with obsessive customer discovery: Alexa interviewed 350 sales professionals before writing code, running one-to-two week experiments to validate pain points so her first pitch addressed real problems.
                                              • ๐ŸŽฏ Learn enterprise deal mechanics through practice: Alexa recorded her startup sales calls and sent them to advisors for feedback on negotiation, stakeholder management, and building business cases.
                                              • ๐Ÿš€ Community-driven growth beats cold outbound: Pocus grew a Slack community from 10 to 4,000+ members by sharing go-to-market best practices without selling, creating warm inbound leads for early-stage sales.
                                              • ๐Ÿ’ฐ Lead with value discovery, not product demos: Alexa learned that prospects don't want to see your product first. Deep discovery and value mapping before showing anything shortened her startup sales cycles.
                                              • ๐Ÿ“‰ Focus on one persona even when others want your product: Pocus had interest from marketing, CS, product, and data teams but stayed exclusively focused on sales reps. Serving one use case deeply beats spreading thin.
                                              • Chapters

                                                • Introduction
                                                • What Pocus does and the size of the business
                                                • Origin story at Dataminer and Stanford
                                                • Validating with Stanford's Lean Launchpad program
                                                • Interviewing 350 sales leaders before building
                                                • Building the product with one engineer
                                                • Early startup sales challenges as a non-sales founder
                                                • Brute-forcing the first $100K enterprise deal
                                                • Deal progression from $6K to $100K
                                                • Building content and community as lead gen
                                                • Growing a Slack community from 10 to 4,000
                                                • Warm outbound vs cold outbound strategy
                                                • Differentiating in a crowded sales tools market
                                                • Views on AI SDRs and the future of sales
                                                • Lightning round
                                                • Resources

                                                  • Full show notes: https://saasclub.io/430
                                                  • Join 5,000+ SaaS founders: https://saasclub.io/email
                                                  • 48 min
                                                  • SaaS Growth Strategy: $0 to 8 Figures With Zero Ads

                                                    He spent two and a half years without a paycheck, nearly sold for $30M, and got to $5M ARR without a single ad. Kyle Hanslovan's SaaS growth strategy at Huntress defied every startup playbook. Founders will hear how education-led marketing, MSP channel partnerships, and a radically minimal MVP built a cybersecurity platform now generating $120M in ARR.

                                                    Kyle reveals his SaaS growth strategy for scaling through "watering holes" where IT outsourcers gather, why talking to strangers gave better market insights than his trusted network, and how a bridge round from existing angels beat a bad Series A term sheet. His approach to growing SaaS without paid acquisition holds lessons for any founder building a channel-driven business.

                                                    Huntress protects 150,000+ businesses from cyber threats and has raised over $300M in funding. Kyle grew the company from bootstrapped to nearly $2B valuation by scaling SaaS revenue through education instead of sales pitches.

                                                    ๐Ÿ”‘ Key Lessons

                                                    • ๐Ÿš€ SaaS growth strategy starts with education, not ads: Huntress reached $5M ARR by doing keynotes and hacking demos at MSP trade shows, building credibility and organic demand instead of paid acquisition.
                                                    • ๐ŸŽฏ Validate with strangers, not your network: Kyle's trusted contacts were too kind to give honest feedback. Strangers outside his city told him bluntly when they wouldn't pay, helping him find the right customer segment faster.
                                                    • ๐Ÿ› ๏ธ Go more minimal than you think possible: Huntress launched with no UI, no dashboard, and no automation - just an installer and email alerts. Customers cared about one reliable promise delivered consistently.
                                                    • ๐Ÿ“‰ Equity mistakes compound over a decade: Splitting equity equally among four co-founders without proper vesting cost Kyle dearly when one left at 13 months. A good legal team and 12-month cliff would have prevented years of painful dilution.
                                                    • ๐Ÿค Channel partnerships multiply your SaaS growth strategy: By selling through MSPs who each managed hundreds of SMB clients, Kyle built a low-touch high-velocity flywheel that scaled far faster than direct enterprise sales.
                                                    • Chapters

                                                      • Introduction
                                                      • Kyle's favorite quote and Huntress overview
                                                      • From NSA hacker to cybersecurity founder
                                                      • Spotting the SMB security gap
                                                      • Validating the idea through customer conversations
                                                      • Why strangers give better feedback than friendlies
                                                      • Building the radically minimal first product
                                                      • Getting the first 10 customers through MSPs
                                                      • SaaS growth strategy through watering holes
                                                      • Bootstrapping for 2.5 years before raising $750K
                                                      • Co-founder equity mistakes and lessons learned
                                                      • Education-led growth from $1M to $5M ARR
                                                      • The VP of Sales title mistake
                                                      • Revenue trajectory from $1.5M to $120M ARR
                                                      • Lightning Round
                                                      • Resources

                                                        • Full show notes: https://saasclub.io/429
                                                        • Join 5,000+ SaaS founders: https://saasclub.io/email
                                                        • 1 hr 1 min
                                                        • Vertical SaaS: $400K Hardware Pivot to 7-Figure ARR

                                                          Hiren Hasmukh invested $400,000 of his own savings into a hardware company that COVID killed. He pivoted the backend software into a vertical SaaS that now generates 7-figure ARR with 22 people. In this episode, you'll learn how Teqtivity competes against heavily funded IT asset management competitors on just $2,500/month in ad spend, and why separate code bases per customer became a niche SaaS competitive advantage.

                                                          Hiren reveals how long-tail Google keywords cost a fraction of the $60-70/click industry-specific SaaS primary keyword, why investing in conference booths across multiple events produced zero follow-up demos, and how transparency after a data breach - including moving a customer on-prem and completing SOC 2 - actually strengthened trust.

                                                          Teqtivity now has 22 employees and 7-figure ARR while remaining fully bootstrapped - proof that a focused vertical SaaS can beat funded competitors through customization, word-of-mouth, and disciplined spending.

                                                          ๐Ÿ”‘ Key Lessons

                                                          • ๐Ÿ”„ A vertical SaaS can emerge from a failed hardware pivot: Hiren's $400K smart locker investment became Teqtivity's foundation when he recognized the backend software had standalone value for IT departments - pivoting took six months with two developers.
                                                          • ๐Ÿ’ฐ Win with long-tail keyword strategy on a small budget: Teqtivity avoids the $60-70/click "IT asset management" keyword and targets question-based searches competitors ignore, keeping total ad spend at $2,500/month.
                                                          • ๐Ÿ› ๏ธ Separate code bases create a vertical SaaS moat: Maintaining bespoke versions for each customer lets Teqtivity's 16-person dev team deliver custom features that one-size-fits-all niche SaaS competitors cannot match.
                                                          • ๐Ÿค Customer referrals outperform events for growth: Teqtivity's strongest channel is customers who move to new companies and bring the product - far more effective than conferences that produced zero follow-up demos.
                                                          • ๐ŸŽฏ Transparency after a breach strengthens trust: Hiren moved the affected customer on-prem, completed SOC 2 certification, and shared pen tests. The affected customer stayed and deepened their integration.
                                                          • Chapters

                                                            • What Teqtivity does as a vertical SaaS for IT departments
                                                            • The TechCube hardware origin story and $400K investment
                                                            • Deciding to pivot from hardware to software
                                                            • Building the SaaS in six months and landing first customer
                                                            • Positioning against well-funded competitors
                                                            • Long-tail keyword strategy on $2,500/month
                                                            • Why event marketing failed with zero ROI
                                                            • Customizing with separate code bases per customer
                                                            • Surviving the data breach and rebuilding trust
                                                            • Lightning round
                                                            • Resources

                                                              • Full show notes: https://saasclub.io/428
                                                              • Join 5,000+ SaaS founders: https://saasclub.io/email
                                                              • 49 min

                                                              About The SaaS Podcast: How B2B SaaS & AI Founders Get Customers

                                                              From the publisher's feed

                                                              Building software got easier. Getting customers didn't. Every week, a founder building B2B SaaS or an AI product tells you how they got their first customers, and how they kept them: what worked, what didn't, and what they'd do differently.

                                                              More shows like The SaaS Podcast: How B2B SaaS & AI Founders Get Customers

                                                              This Week in Startups by Jason Calacanis

                                                              This Week in Startups

                                                              1,289 Listeners

                                                              The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch by Harry Stebbings

                                                              The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

                                                              540 Listeners

                                                              The Official SaaStr Podcast: SaaS | Founders | Investors by SaaStr

                                                              The Official SaaStr Podcast: SaaS | Founders | Investors

                                                              177 Listeners

                                                              Startups For the Rest of Us by Rob Walling

                                                              Startups For the Rest of Us

                                                              699 Listeners

                                                              The a16z Show by Andreessen Horowitz

                                                              The a16z Show

                                                              1,091 Listeners

                                                              Built to Sell Radio by John Warrillow

                                                              Built to Sell Radio

                                                              210 Listeners

                                                              Founders by David Senra

                                                              Founders

                                                              2,199 Listeners

                                                              Masters of Scale by WaitWhat

                                                              Masters of Scale

                                                              3,984 Listeners

                                                              Y Combinator Startup Podcast by Y Combinator

                                                              Y Combinator Startup Podcast

                                                              226 Listeners

                                                              My First Million by Hubspot Media

                                                              My First Million

                                                              2,643 Listeners

                                                              The Startup Ideas Podcast by Greg Isenberg

                                                              The Startup Ideas Podcast

                                                              211 Listeners

                                                              No Priors: Artificial Intelligence | Technology | Startups by Conviction

                                                              No Priors: Artificial Intelligence | Technology | Startups

                                                              140 Listeners

                                                              Moneywise by Hampton

                                                              Moneywise

                                                              656 Listeners

                                                              AI + a16z by a16z

                                                              AI + a16z

                                                              31 Listeners

                                                              Lightcone Podcast by Y Combinator

                                                              Lightcone Podcast

                                                              20 Listeners