Think Fast Talk Smart: Communication Techniques

What stops you from speaking up when it matters most?

This week on Think Fast Talk Smart, we’re featuring a special episode from TED Business. Healthcare leader Sarah Crawford-Bohl offers a practical, compassionate framework to have difficult conversations with clarity and heart — and shows how it can lead to stronger teams and real impact.

TED Business is a podcast from TED that offers you a new idea and perspective for any business conundrum — whether you want to learn how to land that promotion, set smart goals, undo injustice at work, or unlock the next big innovation. Every Monday, host Modupe Akinola of Columbia Business School presents the most powerful and surprising ideas that illuminate the business world. After the talk, you'll get a mini-lesson from Modupe on how to apply the ideas in your own life — because business evolves every day, and our ideas about it should, too. Listen wherever you get your podcasts or here.

Episode Reference Links:

• TED Business 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

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Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Understanding the accent you didn’t know you had.
Whether communicating in our mother tongue or practicing a new language, we all speak with an accent. But that’s not all, says Valerie Fridland — we hear with an accent as well.

Fridland is a professor of sociolinguistics at the University of Nevada, Reno, and author of Why We Talk Funny: The Real Story Behind Our Accents. According to her, we don’t just sound a certain way, we hear a certain way too, affecting how we understand others. “We’re hearing with an accent — a bias shaped by our own language and experience,” she says. But instead of expecting others’ communication to fit our preconceptions, Fridland says to meet people halfway. “If we want to make communication successful, it’s not just their job as a speaker, it’s my job as a listener.”

In this episode of Think Fast, Talk Smart, Fridland and host Matt Abrahams discuss how empathetic listening opens the door to understanding. Whether you’re communicating in a context of mutual intelligibility or attempting to bridge cultural and linguistic divides, Fridland’s insights show how connection is a collaboration — shaped by accents on both sides of the conversation.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

• Valerie Fridland
• Valerie’s Book: Why We Talk Funny
• Ep.91 Um, Like, So: How Filler Words Can Create More Connected, Effective Communication 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Simple strategies to think faster, stay authentic, and communicate with confidence. 

How do you stay genuine without sounding rehearsed? What helps when your thoughts are moving faster than your words? And how can you handle high-pressure moments with more ease?

Strong communication isn’t about having the right lines ready—it’s about being present enough to respond with clarity. In the moment, it’s easy to rush, overthink, or lose your structure. But with the right tools, you can slow down, connect, and communicate with intention.

In this Ask Matt Anything episode of Think Fast, Talk Smart, Matt Abrahams shares insights from a live session with the Think Fast Talk Smart Learning Community. Through real audience questions, he outlines practical ways to manage nerves, adapt to different situations, and build communication habits that last.

Episode Reference Links:

• Think Fast Talk Smart Learning Community  

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

If you can make conversation, you can make your own luck.

Good communication isn’t passive. And good luck, says Tina Seelig, is the same. There’s “what the world gives us,” and then there’s “how we respond to it.”

Seelig is executive director of the Knight-Hennessy Scholars Program at Stanford University and author of What I Wish I Knew About Luck. For her, good fortune doesn’t find us, we find it. “Opportunities for lucky things to happen are ubiquitous. But they're invisible and most people don't see them,” she says. In the same way that communication requires active listening, making our own luck requires presence to the people and possibilities that come our way.

In this episode of Think Fast, Talk Smart, Seelig and host Matt Abrahams explore how communication creates luck. From curious listening to resolving the conflicts that block opportunity, Seelig offers practical ways to respond to what life offers — and turn everyday interactions into the foundation for good fortune.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

• Tina Seelig
• Tina’s Book: What I Wish I Knew About Luck
• Ep.111 Rethinks: How to Spark Creativity in Your Communication
• Ep.159 Earn Your Audience: You Can’t Lead If No One’s Listening 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Great communication isn’t about saying more—it’s about making what you say matter.

If we want to communicate more effectively, we need to treat communication less like a habit—and more like a series of intentional choices. In this special feed drop, we’re featuring a conversation from the ⁠Masters of Scale⁠ podcast, where host ⁠Jeff Berman⁠ sits down with Stanford lecturer and ⁠Think Fast, Talk Smart ⁠host Matt Abrahams to explore what it really takes to communicate with intention.

Most of us default to what feels natural—long-winded openings, generic pitches, or focusing on what we want to say. But as Matt explains, effective communication starts with the audience. Get to the point quickly. Focus on what’s relevant. “Tell the time, don’t build the clock.”

From high-stakes presentations to job interviews and everyday interactions, Matt shares practical, science-backed strategies for showing up with clarity and confidence. Communication is something we all do every day—but doing it well, especially when it counts, takes intention. As this conversation makes clear, small shifts in how we prepare, structure, and deliver our message can make all the difference.

Episode Reference Links:

• Jeff Berman
• Masters of Scale

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Work is changing, not ending—what it takes to stay relevant in an AI-driven world.

Careers aren’t ladders anymore — they’re climbing walls. As Aneesh Raman puts it, “work is changing, not ending,” and success today depends on how well you can navigate change and explain your path along the way.

Raman is the Chief Economic Opportunity Officer at LinkedIn and a former presidential speechwriter for Barack Obama. His work focuses on the future of work and how individuals can adapt in an AI-driven world. In his book Open to Work, he argues that the most valuable skills today aren’t technical — they’re human. “We now have this technology that's gonna do more, better, faster… It will out efficiency us,” he explains. But that shift creates opportunity: “When you recognize that humans aren't meant to be machine-like, and that machines will eventually out machine us, that isn't the end state. It's going to be a more entrepreneurial era where we're going to rely on our unique ability to imagine, to invent, to create.”

In this episode of Think Fast Talk Smart, Raman and host Matt Abrahams explore what it takes to navigate a rapidly changing workplace. From the “Five C’s” to practical ways to redesign your role around human strengths, Raman shares how to stay relevant as work evolves, the power of audience-first communication, and why great storytelling starts with understanding yourself.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

• Aneesh Raman
• Aneesh’s Book: Open to Work
• 226. Reinvent Yourself: Turning Uncertainty Into Opportunity 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

How to turn latent motivation into fuel for change.

If you want to be a changemaker, you’ll have to convince others to join your cause. But according to Dan Heath, persuading your audience isn’t about creating new motivation — it’s about leveraging the motivation that’s already there.

“The most important fuel for any change effort is motivation,” says Heath, the number-one New York Times bestselling author of Reset: How to Change What's Not Working. Instead of struggling to persuade people to want what you want, Heath suggests finding where your goals overlap with the things they already desire. "Before you even get to persuasion, if you can just tap and unleash the energy that's already there, you've already catapulted yourself toward success,” he says.

In this Rethinks episode of Think Fast, Talk Smart, Heath and host Matt Abrahams explore how to create more compelling communication using “leverage points,” or as Heath says, “where a little bit of effort yields a disproportionate return.” Whether getting buy-in from one teammate or achieving change across an entire organization, Heath shares practical tips for turning latent motivation into an engine for change.

Episode Reference Links:

• Dan Heath
• Dan’s Books: Reset: How to Change What's Not Working
• Dan's Podcast: What It’s Like To Be 
• Ep.190 Motivation Matters: How to Leverage What People Already Want
• Ep.49 Make Numbers Count: How to Communicate Data Effectively  

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Whatever your message, the manner in which you deliver it is just as important.

You found the right words. You picked the right time to say them. You even tailored them to your audience. Why did your message fall flat? “It's your tone,” says Jefferson Fisher.

Fisher is a trial attorney, New York Times bestselling author, podcast host, and one of the most-followed experts in communication today. From handling high-stakes communication in the courtroom to navigating everyday conversations, he says successful messaging isn’t just about what you say, but how you say it. “It’s not your words, it’s your tone,” he says, “The words might be right, but the way you [say them] — that's what ends up controlling the day. Tone controls everything.”

In this episode of Think Fast, Talk Smart, Fisher and host Matt Abrahams explore how to set the right tone in all kinds of communication. Whether you're navigating conflict, giving and receiving feedback, or just trying to connect, Fisher offers practical techniques for ensuring the manner of your communication matches what you mean.

Episode Reference Links:

• Jefferson Fisher
• Jefferson’s Book: The Next Conversation Workbook
• Jefferson's Podcast: The Jefferson Fisher Podcast
• Ep.228 Negotiate Your Way to Success: Empathy, Mirroring, and Labeling 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Real change isn’t about knowing what to do — it’s about actually doing it, one small choice at a time.

Change doesn’t come from one big breakthrough. It comes from the small choices we make over and over — often in moments we barely notice.

Eric Zimmer, behavior coach, host of The One You Feed podcast, and author of How A Little Becomes A Lot, says the real challenge isn’t figuring out what to do — it’s closing the gap between knowing and doing. “We all have areas where we know exactly what would help,” he says. “But somehow, we still don’t follow through.” His approach focuses on something simpler and more effective: small, low-resistance actions done consistently over time. “It’s not about doing everything,” Zimmer explains. “It’s about doing something — again and again — in the same direction.”

In this episode of Think Fast, Talk Smart, Zimmer joins host Matt Abrahams to unpack how lasting change actually happens. From building awareness in the middle of everyday life to designing habits that are easier to stick with, he shares practical strategies for turning intention into action. “You don’t need to wait until you feel ready,” he says. “You can act even when it’s uncomfortable.”

Episode Reference Links:

• Eric Zimmer
• Eric’s Book: How a Little Becomes a Lot
• Eric’s Podcast: The One You Feed
• Ep.86 Building Habits: The Key to Lasting Behavior Change 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

The goals we set often lead us away from the meaning we ultimately seek.

Meaning in life isn’t a concrete point we can route toward. That’s why we need what Arthur Brooks calls “proxy goals” — and much better ones than we typically choose.

Brooks, a professor at Harvard Business School and author of The Meaning of Your Life: Finding Purpose in an Age of Emptiness, says that meaning can't be pursued directly, but rather through proxy goals — markers that lead us to what we're really seeking. “The big, complex, meaning-filled things in life, you can't see them directly,” he says. “If you want to find meaning, you have to have proxy goals.” The problem is that many of us have chosen terrible proxies. “Money, power, pleasure, fame, prestige; those are really bad proxy goals for the meaning of life,” Brooks says. “You're never gonna find it.”

In this episode of Think Fast, Talk Smart, Brooks returns to the show, and with host Matt Abrahams, he explores how we can move from searching for meaning to actually finding it. From understanding the three components of meaning to transcending the “me self,” Brooks offers practical guidance for those who strive and strive, yet still feel like something’s missing.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

• Arthur Brooks
• Arthur’s Book: The Meaning of Life
• Arthur’s Podcast: Office Hours
• 179. Finding Positive in Negative Emotions: Communication, Happiness & Wellbeing
• 180. Unlocking Your Future Self: Communication, Happiness & Well…
• 181. Why Happiness is a Direction, Not a Destination: Communicat…
• 182. Stop Chasing Time and Start Owning It: Communication, Happiness & Wellbeing  

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.