Think Fast Talk Smart: Communication Techniques

Why mastering unspoken workplace communication is essential to long-term career success.

Succeeding at work doesn’t just depend on how hard you work or how smart you are. According to Erin McGoff, it often comes down to whether you understand the “secret language” everyone else seems to be speaking.

McGoff is a career creator, Forbes 30 Under 30 honoree, and author of The Secret Language of Work: Hyper Helpful Scripts for Every Situation. Known for her wildly popular AdviceWithErin platform, she helps millions of professionals phrase things more effectively — without sounding stiff or robotic. “It’s this hidden curriculum to the workforce,” she explains, describing the unwritten rules of interviews, negotiations, and professional etiquette. “It’s not written down anywhere. It’s not equally distributed.” Her mission is to make those invisible rules visible — and usable.

In this episode of Think Fast, Talk Smart, McGoff and host Matt Abrahams explore how to communicate with confidence, advocate for yourself strategically, and build a professional brand with intention. Confidence, she says, isn’t fixed: “Confidence isn’t binary. Confidence is a spectrum.” It starts internally, with how we speak to ourselves, and strengthens when we “get really good at what you do.”

Episode Reference Links:

• Erin McGoff
• Erin’s Book: The Secret Language of Work
• 202. Own Your Brand: How to Communicate with Presence and Impact

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

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Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

How to communicate for deeper connection—and greater happiness.

Happiness isn’t just a feeling—it’s something you can actively shape through how you think, connect, and communicate.

Sonja Lyubomirsky, a distinguished professor of psychology at the University of California, Riverside and co-author of How to Feel Loved: The Five Mindsets That Get You More of What Matters Most, defines happiness as two key components: “being happy in your life and being happy with your life.” And while many people separate happiness from meaning or purpose, she explains that “they almost always go together.” Her research shows how the small habits we practice—like gratitude—can have a powerful effect, helping to “neutralize negative emotions” and shift how we see our lives. 

In this episode of Think Fast, Talk Smart, Lyubomirsky and host Matt Abrahams explore the science of wellbeing and the habits that help us feel more fulfilled. From gratitude practices to breaking free from the comparison trap, they share practical strategies for boosting happiness and explain why connection isn’t just about being loved, but truly “feeling loved.”

Episode Reference Links:

• Sonja Lyubomirsky
• Sonja’s Book: How To Feel Loved
• 179. Finding Positive in Negative Emotions: Communication, Happiness & Wellbeing
• 180. Unlocking Your Future Self: Communication, Happiness & Well…
• 181. Why Happiness is a Direction, Not a Destination: Communicat…
• 182. Stop Chasing Time and Start Owning It: Communication, Happiness & Wellbeing  

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Memorable communication isn’t about saying more—it’s making the right idea stick. 

No matter how compelling a presentation feels in the moment, most of what you say won’t last in your audience’s memory. The key isn’t trying to make people remember everything — it’s ensuring they remember what matters most.

Carmen Simon is a cognitive neuroscientist, author, and expert on how the brain pays attention and forms memories. Her research explores how communication can move beyond passive listening and become an experience the brain actually holds onto. “The way we come to know the world is through the interaction of brain, body, and environment,” she explains. “The more you invite your audiences to interact with anything, especially physically, the more you impact cognition.”

In this Quick Thinks episode of Think Fast Talk Smart, Simon and host Matt Abrahams explore practical, research-backed ways to make communication more memorable. They discuss why handwriting notes can deepen understanding, how curiosity and tension capture attention, and why communicators should avoid overwhelming audiences with too much information. Instead, Simon encourages speakers to structure ideas so audiences can recognize patterns and return to a clear core message.

Episode Reference Links:

• Carmen Simon
• Carmen’s Book: Impossible to Ignore
• Ep.39 Brains Love Stories: How Leveraging Neuroscience Can Capture People's Emotions 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

People are forgetful. Here’s how to make your messages more memorable.

After any presentation, your audience will forget about 90% of what you said. That’s okay, says Carmen Simon — just make sure they remember the right 10%.

Simon is a cognitive neuroscientist, speaker, author, and expert on how the brain processes and retains information. Her research reveals a humbling truth: “We forget our lives almost as quickly as we live them,” she says. But instead of fighting our forgetfulness, Simon believes we can work with it — by getting intentional about what we want people to remember. “So many people aspire at attention and memory, but very few really know what they want to be memorable for,” she says. “Ask the question: what is my 10% message?”

In this episode of Think Fast, Talk Smart, Simon and host Matt Abrahams discuss how to distill your communication for maximum memorability. Whether you're pitching an idea or presenting to a team, Simon’s practical techniques will help you ensure your 10% message is the one your audience takes away.

Episode Reference Links:

• Carmen Simon
• Carmen’s Book: Impossible to Ignore
• Ep.39 Brains Love Stories: How Leveraging Neuroscience Can Capture People's Emotions 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

The secret to building habits that stick.

Whether you want to read more books or exercise more regularly, BJ Fogg has good news. “Habits are easier to form than most people think,” he says, “If you do it in the right way.”

As the founder and director of Stanford's Behavior Design Lab, Fogg has devoted much of his career to researching human psychology, motivation, and behavior. According to him, habit formation isn’t a product of simply doing something over and over again. “It's not a function of repetition,” he says, “it's a function of emotion.”

As Fogg discusses with host Matt Abrahams in this Rethinks episode of Think Fast, Talk Smart, bringing our behavior in line with our goals is easier than we think — we just have to know the emotional levers to pull.

Episode Reference Links:

• BJ Fogg 
• Fogg's Book: Tiny Habits

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Why beliefs can either cap our potential or push us toward possibility.

What you believe about yourself could be holding you back. Fortunately, Nir Eyal says beliefs aren’t truths — and you can choose new ones.

Eyal is a former lecturer at Stanford Graduate School of Business and the Stanford d.school, a celebrated author, and a renowned expert on human behavior and potential. His latest book, Beyond Belief, reveals how limiting beliefs — like “I’m a bad communicator” — quietly shape what we see, feel, and do. “A belief doesn't have to be true” to limit our potential, he says. But the same holds in reverse: a belief doesn't have to be true to expand who and what we can become. “Beliefs are tools, not truths. It just has to be useful.”

In this episode of Think Fast, Talk Smart, Eyal and host Matt Abrahams explore how to identify the beliefs that hold us back — and how to replace them with ones that propel us forward. From keeping a belief journal to practicing perspective-shifting “turnarounds,” Eyal offers practical tips for rewriting the stories we tell ourselves and becoming the people we want to be.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

• Nir Eyal
• Nir’s Book: Beyond Belief
• 104. How to Change: Building Better Habits and Behaviors (And Getting Out of Your Own Way)
• 115. Rethinks: How We Set and Achieve Goals  

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Practical insights to help you communicate with more intention in everyday moments.

What’s the difference between reacting and responding? How do you move from memorizing your words to truly conversing in the moment? And how do you keep growing as a communicator in everyday moments?

Communication isn’t about having the perfect script. It’s about staying present enough to respond with intention. In fast-moving conversations, emotions rise, thoughts race, and structure can disappear. Yet it’s in the pause — the breath before we speak — that clarity begins.

In this Ask Matt Anything episode of Think Fast, Talk Smart, Matt Abrahams shares highlights from a recent live AMA inside the Think Fast, Talk Smart Learning Community. Listener questions open the door to practical strategies for navigating emotional conversations, relying on structure rather than memorization, and building communication habits that actually stick. Because becoming a better communicator isn’t about getting it perfect — it’s about making small, intentional choices every day.

Episode Reference Links:

• Think Fast Talk Smart Learning Community  

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

How to communicate who you are online.

You may not think of yourself as a content creator, but in the creator economy, Angèle Christin says we all have to learn how to communicate who we are online.

Christin is an associate professor of communications at Stanford University and a senior fellow at the Stanford Institute for Human-Centered AI. According to her, “we are all content creators now.” We may not all be influencers or podcast hosts, but “We are all putting content out there and creating a public persona,” says Christin. In the digital age, “that plays an increasingly important role in hiring, promotions, and of course, getting laid off.”

In this episode of Think Fast, Talk Smart, Christin and host Matt Abrahams explore how to navigate the creator economy — whether as a full-time influencer or a professional managing your online presence. From building on your area of expertise to understanding the trade-offs between short-term hype and long-term trust, Christin explains what it takes to show up online without losing yourself in the algorithm.

Episode Reference Links:

• Angèle Christin
• Ep.225 Speaking Fluent Internet: How Algorithms Are Changing the Way We Speak

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

Why being true to yourself enables you to show up better for others.

From the way you communicate, to the way you build your life and career, Graham Weaver, MBA ’99, says it’s about “giving yourself permission to fully be yourself. You can never go wrong when you’re saying your truth.”

Weaver is a lecturer in management, a GSB alum, and the founder and a partner of Alpine Investors. He stresses the importance of direct communication, highlighting how avoiding it can lead to wasted time, energy, and even financial losses. Reflecting on his own experiences in private equity, Weaver admits to struggling with being conflict-averse and not speaking his truth directly, which resulted in getting into bad deals and big losses for his company. “People think that by being indirect, they’re being kind, but all they're doing is creating confusion,” he says. “Clarity is compassionate. Even if it's not what they want to hear, the more direct and clear you can be, the more compassionate that is for the other person.”

In this Rethinks episode of Think Fast, Talk Smart, Weaver and host Matt Abrahams explore how being true to oneself not only fosters personal fulfillment but also enables us to show up better for others. Authenticity and self-belief lay the foundation for effective communication, leadership, and ultimately, success.

Episode Reference Links:

• Graham Weaver

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

How to turn down the chatter of negative self-talk.

If you want to have better conversations with others, Ethan Kross says you first have to quiet down the chatter in your own head.

A professor, researcher, and author, Kross defines chatter as a “negative thought loop” that hijacks our attention and undermines our ability to perform. “We have a limited capacity to focus our attention,” he says. “Attentional resources are a limited commodity, and chatter acts like a sponge that consumes that capacity. It leaves very little leftover that allows us to do the things that we want or need to do.” 

In his work researching, teaching, and writing about emotional regulation and the conscious mind, Kross has explored how to manage the negative self-talk that sabotages our concentration. “Here's the good news,” he says. “You can get out of it. Managing your chatter [is] a lot like becoming physically fit” — and he’s developed tools and frameworks for building the muscles to turn down the noise.

In this episode of Think Fast, Talk Smart, Kross joins host Matt Abrahams to share methods for quieting chatter and reclaiming precious mental resources. From distanced self-talk to mental time travel, his tools offer a way to tune out the static and tune into clarity and connection.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

• Ethan Kross
• Ethan’s Books: Chatter / Shift
• Ep.179 Finding Positive in Negative Emotions: Communication, Happiness & Wellbeing 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.