Think Fast Talk Smart: Communication Techniques

Do you really win the negotiation if it means losing the relationship?

You might think that successful negotiation means getting what you want here and now. But Stan Christensen says this short-sighted view is selling many negotiators short.

Christensen is a professional negotiator, host of the All Things Negotiation podcast, and instructor of one of Stanford's most popular courses on the subject. His core insight: most negotiations happen with people you’ll see again — which means success isn’t about claiming victory, it’s about building long-term, mutually beneficial relationships. “Most people think of negotiation statically,” he says. “It's you and I. There's a fixed pie. We're trying to get more for ourself and less for the other party. In reality, 95% of negotiations are gonna be with people you see again, so I define success as contributing to the value of the long-term relationship.”

In this episode of Think Fast, Talk Smart, Christensen and host Matt Abrahams explore what it takes to negotiate well — from the power of listening and asking questions to managing emotions and communicating for collaboration. Whether you're negotiating a business deal or just deciding where to go to dinner, Christensen shows why every negotiation is an opportunity to strengthen the relationship.

Episode Reference Links:

• Stan Christensen
• All Things Negotiation Podcast
• Ep.15 The Art of Negotiation: How to Get More of What You Want
• Ep.204 Tough Talks: Turn Tension Into Trust 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
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• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

 Chapters:

• (00:00) - Introduction

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Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

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Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

What it takes to lead as a communicator and communicate as a leader.

Leadership isn’t just about making decisions — it’s about how you communicate them. As Matt Abrahams puts it, “Communication is operationalized leadership.”

At a recent Me2We event, in connection with Stanford GSB's Executive Education LEAD program, Abrahams held a live discussion with four of the podcast’s most popular guests: Celine Teoh, facilitator of the GSB’s famous Interpersonal Dynamics course; Huggy Rao, organizational behavior professor and co-author of The Friction Project; legendary Stanford basketball coach Tara VanDerveer; and Dave Dodson, lecturer and author of The Manager's Handbook.

In this special live episode of Think Fast, Talk Smart, the panel shares frameworks and lessons for leading and communicating more effectively. From Teoh’s five A’s for inviting dissent to Rao’s warning against “jargon monoxide,” from VanDerveer’s relationship-first approach to Dodson’s case for leading like a teacher, this conversation explores what it takes to communicate as a leader — and lead as a communicator.

Episode Reference Links:

• Celine Teoh
• Tara VanDerveer
• Huggy Rao
• Huggy’s Book: The Friction Project
• David Dodson
• David’s Book: The Manager’s Handbook
• Ep.194 Live Lessons in Levity and Leadership: Me2We 2025 Part 1 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

 Chapters:

The hidden habits behind calm, confident communicators.

What does it really take to become a more confident communicator? In this special collaboration between Think Fast, Talk Smart and Headspace, host Matt Abrahams shares practical, mindful strategies for speaking with clarity, managing anxiety, listening more deeply, and connecting more authentically with others.

Across five short lessons, Matt outlines how to calm speaking nerves, become a better listener, structure your ideas clearly, engage any audience, and strengthen your presence — whether you’re leading a meeting, giving a presentation, or navigating everyday conversations.

Whether you’re speaking to a crowd or having a one-on-one conversation, these tools can help you communicate with more confidence, calm, and connection.

Episode Reference Links:

• Headspace 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

What keeps us from being more social? Nick Epley calls it a “mind-reading mistake.”

We all think about what others think, particularly what they think about us. The problem, says Nick Epley, is that we’re almost always wrong.

Epley is a professor of behavioral science at the University of Chicago Booth School of Business and author of A Little More Social: How Small Choices Create Unexpected Happiness, Health, and Connection. What keeps people from engaging authentically, connecting deeply, and enjoying a meaningful social life? It comes down to an error of social cognition, “A mind-reading mistake,” Epley says. “If I don't think you want to talk to me, I won't try. And I'll never find out that I'm wrong about that.”

In this episode of Think Fast, Talk Smart, Epley and host Matt Abrahams explore why we hold ourselves back from meaningful conversation, and what happens when we don’t. From taking an interest in others to sharing more freely about ourselves, Epley shares strategies for being a little more social — and making your life considerably better as a result.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

• Nick Epley
• Nick’s Book: A Little More Social
• Ep.133 From Good to Super: How Supercommunicators Unlock the Language of Connection

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

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Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

This episode is brought to you by Babbel. Think Fast Talk Smart listeners can get started on your language learning journey today- visit Babbel.com/Thinkfast and get up to 55% off your Babbel subscription.

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.

Chapters:

• (00:00) - Introduction

How can we approach aging with more joy, empathy, and meaningful connection?

We often talk about lifespan, or how long we live, but Kerry Burnight believes the more important question is how fully we live along the way.

Burnight is a gerontologist, former professor of geriatric medicine, and author of Joyspan: The Art and Science of Thriving in Life's Second Half. Drawing from decades of experience working with older adults, she discusses why adopting a “growth aging mindset” can change the way we think about getting older, and why autonomy matters just as much as safety in conversations with aging loved ones. As she puts it, “it’s not just the big moments, it’s the little moments, too.”

In this Quick Thinks episode of Think Fast Talk Smart, Burnight and host Matt Abrahams explore the role of listening, storytelling, and empathy in effective communication across generations. Through memorable examples and actionable advice, Burnight offers a compassionate framework for talking about — and thinking about — aging differently.

Episode Reference Links:

• Dr. Kerry Burnight
• Kerry’s Book: Joyspan
• Ep.176 From Stereotypes to Synergy: Communicating Across Generations 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

A full life isn’t about the quantity of time, but the quality.

Our lifespan might describe how long we live, but it doesn’t say anything about how well we live. For that, Kerry Burnight says, we need a different measure: joyspan.

Burnight is a gerontologist, former professor of geriatric medicine, and author of Joyspan: The Art and Science of Thriving in Life's Second Half. In her decades working with older adults, she noticed a gap: “I would have a lot of people who lived long lives and were in pretty darn good physical health. They were miserable.” That observation led her to dig into the research on well-being — and to find what it takes to enjoy a long life, not just endure one.

In this episode of Think Fast, Talk Smart, Burnight joins host Matt Abrahams to explore her joyspan framework, explaining how growth, connection, adapting, and giving contribute to a full life. From changing the conversation around aging to communicating more effectively across generations, Burnight offers practical wisdom for living better at any age.

Episode Reference Links:

• Dr. Kerry Burnight
• Kerry’s Book: Joyspan
• Ep.176 From Stereotypes to Synergy: Communicating Across Generations 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

The Tiger Sisters share the keys to collaborative communication.

Good marketing communication doesn’t just go one way. As the Tiger Sisters know, building a brand is about bringing your audience into the conversation.

Cherie and Jean Luo are sisters, tech and finance experts, and co-hosts of the Tiger Sisters Podcast, a show about money, power, and love. Their approach to content creation mirrors how they think about communication: know your audience, stay curious, and embrace feedback. “We often think about our community as the co-producers of our episodes,” Cherie says. “Each episode we put out is like a mini product. Once we put it out, we can get feedback on whether or not people are resonating.”

In this episode of Think Fast, Talk Smart, the Tiger Sisters join host Matt Abrahams, sharing how they’ve built a thriving brand through collaboration — with each other and with their audience. From simplifying complex topics to crafting messages that resonate, the Luo’s insights show why the best communication is about healthy back and forth.

Episode Reference Links:

• Jean Luo
• Cherie Brooke Luo
• Tiger Sisters Podcast

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

If you want to do your best, you’d better get your rest.

The quality of your sleep fundamentally affects the quality of your communication. Communicating well, Dr. Cheri Mah says, starts with being well-rested.

“Sleep impacts nearly every aspect of how you function,” says Mah, a sleep physician, adjunct lecturer at Stanford Sleep Medicine Center, and internationally recognized expert on sleep and human performance. In her research and work, particularly with elite athletes and professional sports teams, she explores the link between getting rest and doing our best. “If you are getting quality sleep, you can think more clearly, react under pressure, make good judgment calls, have more patience, be more empathetic,” she says.

In this episode of Think Fast, Talk Smart, Mah and host Matt Abrahams explore strategies for better sleep, from bedtime routines to paying off “sleep debt” to the “nappuccino” — a caffeine-fueled power nap. Whether you struggle to sleep or can nod off at any time or place, Mah’s insights reveal why doing our best requires getting our rest.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

• Dr. Cheri Mah
• Ep.183 Rethinks: How Anxiety Can Fuel Better Communication 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.

Chapters:

• (00:00) - Introduction

Confidence, clarity, and speaking when it matters.

Confident communication isn’t about being the loudest in the room. For Susie Wolff, it’s about displaying assurance before you even open your mouth.

Wolff is a former professional race car driver, managing director of F1 Academy, and author of Driven. Throughout her career in one of the world's most male-dominated industries, she’s learned that confidence starts within. “If you want others to believe in you, you need to at least have confidence in your own abilities,” she says. By letting her capabilities speak for themselves, Wolff felt she didn’t have to. “I was never the loudest voice in the room. But I made sure when I did speak that I really had something to say.”

In this special episode of Think Fast, Talk Smart, co-hosted by Matt Abrahams and Tiggy Valen, Wolff shares how inner drive creates outer clarity. From delivering hard truths with empathy to achieving buy-in for a bold vision, Wolff offers lessons on communicating with confidence, even in the face of stiff competition.

Episode Reference Links:

• Susie Wolff
• Susie’s Book: Driven
• Tiggy Valen
• Paddock Project
• Ep.235 Refine, Reframe, Repeat: Make Your Communication a Slam Dunk  

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

The secret to better communication isn’t adding more—it’s knowing what to leave out.
Communication isn’t clearer when you say more — it’s clearer when you say less. As David Epstein puts it, we’re wired to keep adding, even when “the better solution is often what you take away.” The challenge isn’t having ideas; it’s choosing which one actually matters.

Epstein is an author and investigative journalist known for his New York Times bestseller Range. In his latest book, Inside the Box, he explores how constraints can sharpen creativity and elevate thinking, a theme that reflects his broader work at the intersection of psychology, performance, and innovation. “If you assume someone will only remember one thing,” he explains, “decide what that is before you start talking.” That simple constraint forces clarity — and changes how we communicate entirely.

In this episode of Think Fast Talk Smart, Epstein and host Matt Abrahams unpack why limits make us better communicators and thinkers. From the dangers of “featuritis” to the creative breakthroughs sparked by restriction, they explore how blocking familiar paths leads to more original ideas and communication.

To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.

Episode Reference Links:

• David Epstein
• David’s Book: Inside the Box
• Ep.108 All In: How Improv Helps You Show Up and Communicate Well 

Connect:

• Premium Signup >>>> Think Fast Talk Smart Premium
• Email Questions & Feedback >>> [email protected]
• Episode Transcripts >>> Think Fast Talk Smart Website
• Newsletter Signup + English Language Learning >>> FasterSmarter.io
• Think Fast Talk Smart >>> LinkedIn, Instagram, YouTube
• Matt Abrahams >>> LinkedIn

Chapters:

• (00:00) - Introduction

********
Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.