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(1:04) In This Episode: Moments of Truth

What are the critical points in the process that are important to get right? These are the moments of truth that will influence the success of your business. To help you understand this concept, Mark will use a traditional design-build remodeling process as an example. In this episode of Remodeling Mastery, you will learn about the 12 moments of truth in the remodeling process and why you should get those moments right.

(14:35) Thought Leader Interview with Dave Anderson, Senior Vice President with Service Finance

Financing can be an effective tool to promote your business and get more sales. Financing can allow you to offer your customers a more attractive and affordable deal and help you reach out to homeowners who don't want to use cash for their projects. Join Mark and Dave as they discuss the advantages of dealer-arranged financing, the benefits of integrating financing to your sales and marketing process, the misconceptions surrounding financing and more.

"If you look at any large marketing organization, even outside as well as inside the home improvement world, you will find an organization that has seen the value of financing and how financing can make that project of the customer's dreams attractive and affordable."

—Dave Anderson

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In 2019, Mark G. Richardson is taking his popular podcast series to the next level with a fresh new format in store for listeners. Mark will be integrating interviews with thought leaders who have experienced tremendous success in the industry and growing their own businesses to share snippets of wisdom to help you achieve the same. Additionally, Mark is bringing in some experts to share key indicators that they’re seeing out there in the marketplace that could have a monumental impact on your business.