In this episode of Add To Cart, we are joined by Tim Warren, co founder and CEO of Ambit, a company that started building a conversational artificial intelligence platform back in 2016!  Way ahead of the game, or as Tim describes it, just braver than others,  they went all in on Ambit GPT, a retail focused chatbot that provides deeply personalised, automated conversations that delight customers.  Kiwi born and bred, Ambit has clients such as The Warehouse group, Glassons and Dermalogica and raised a million New Zealand dollars last year to accelerate expansion here in Australia.  Tim admits that understanding AI is really hard, but he does a great job of demystifying some of it for us.  He unpacks the different types of data behind the platforms, shares how retailers can get the best out of their chatbot and how to stop the black hats from winning in the wild west of knowledge engineering. He also goes into fan fiction territory and explains how to train our very own AI Harry Potter wizard. Just go with us here!

Links from the episode:

Ambit

Shopify Plus (sponsored)

Packleo (sponsored)

Questions answered:

• What inspired you to go all in on AI?
• What percentage of customers interact with chatbots?
• Is AI a force for good or evil?

This episode was brought to you by…  

Shopify Plus

Packleo

About your host: Nathan Bush from esuite

Nathan Bush is a digital strategist, Co-founder of eCommerce talent agency, esuite and host of the Add to Cart podcast. He has led eCommerce for businesses with revenue $100m+ and has been recognised as one of Australia’s Top 50 People in eCommerce four years in a row. You can contact Nathan on LinkedIn, Twitter or via email.

About your co-host: Tim Warren from Ambit

Tim Warren is the Co-Founder and CEO of Ambit, a GPT powered generative AI conversation platform which provides customer service at scale. A computer science and maths graduate, Tim is an active investor in and advisor to startups. He has also worked in senior roles at major brands like Goldman Sachs and JBWere.

You can contact Tim at

SMS us to request a guest!

Support the show

Want to level up your ecommerce game? Come hang out in the Add To Cart Community. We’re talking deep dives, smart events, and real-world inspo for operators who are in it for the long haul.

Connect with Nathan Bush
Contact Add To Cart
Join the Community