HBR IdeaCast

To Truly Delight Customers, You Need Aesthetic Intelligence


Listen Later

Pauline Brown, former chairman of North America for the luxury goods company LVMH, argues that in additional to traditional and emotional intelligence, great leaders also need to develop what she calls aesthetic intelligence. This means knowing what good taste is and thinking about how your services and products stimulate all five senses to create delight. Brown argues that in today's crowded marketplace, this kind of AI is what will set companies apart -- and not just in the consumer products and luxury sectors. B2B or B2C, small or large, digital or bricks-and-mortar, all organizations need to hire and train people to think this way. Brown is the author of the book "Aesthetic Intelligence: How to Boost It and Use It in Business and Beyond."
...more
View all episodesView all episodes
Download on the App Store

HBR IdeaCastBy Harvard Business Review

  • 4.3
  • 4.3
  • 4.3
  • 4.3
  • 4.3

4.3

1,703 ratings


More shows like HBR IdeaCast

View all
The McKinsey Podcast by McKinsey & Company

The McKinsey Podcast

387 Listeners

The Look & Sound of Leadership by Essential Communications - Tom Henschel

The Look & Sound of Leadership

1,166 Listeners

Coaching for Leaders by Dave Stachowiak

Coaching for Leaders

1,459 Listeners

The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving by FirmsConsulting.com & StrategyTraining.com

The Strategy Skills Podcast: Strategy | Leadership | Critical Thinking | Problem-Solving

109 Listeners

Cold Call by HBR Presents / Brian Kenny

Cold Call

196 Listeners

Women at Work by Harvard Business Review

Women at Work

1,386 Listeners

Dear HBR: by Harvard Business Review

Dear HBR:

743 Listeners

Worklife with Adam Grant by TED

Worklife with Adam Grant

9,194 Listeners

HBS Managing the Future of Work by Harvard Business School

HBS Managing the Future of Work

106 Listeners

Inside the Strategy Room by McKinsey & Company

Inside the Strategy Room

168 Listeners

Think Fast Talk Smart: Communication Techniques by Matt Abrahams, Think Fast Talk Smart

Think Fast Talk Smart: Communication Techniques

808 Listeners

Coaching Real Leaders by Harvard Business Review / Muriel Wilkins

Coaching Real Leaders

665 Listeners

The So What from BCG by Boston Consulting Group BCG

The So What from BCG

221 Listeners

Fixable by TED

Fixable

223 Listeners

HBR On Strategy by Harvard Business Review

HBR On Strategy

78 Listeners

HBR On Leadership by Harvard Business Review

HBR On Leadership

158 Listeners

New Here by Harvard Business Review

New Here

81 Listeners