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This week, it's part two of a conversation between Jeff Compton and Norm Gieselman from TikTok. Norm discusses the significance of building trust with customers through transparent inspections and visual evidence of necessary repairs. Jeff and Norm critique the quick lube industry's upselling practices and advocate for more value-based, comprehensive services over cheaper, superficial options. They also touch on the increasing presence of female technicians and emphasize the importance of fostering a positive work environment amidst the industry's challenges. 

00:00 Tech could greatly improve scholastic learning systems.
04:25 Apprenticeship transitions from truck shop to automotive.
09:14 TikTok users discuss Canada's influence on trade.
11:13 International competency unit vs. higher education recognition
15:18 Improve mentorship and seek better training for advancement.
18:31 Struggling to understand new HD technology.
20:42 Feeling jilted when invested in mentees.
24:19 Industry conduct prompts frustration and disbelief.
30:09 Cars, knowledge, complexity, sales, tires, agreement.
32:52 Replace transmission fluid for better maintenance.
33:53 Nissan CVTs prone to problems, labor affected.
39:34 Starting business late, body's ability declining.
42:07 Daughter pretends not to know car basics.
46:54 Few women succeed in tech due to bias.
49:46 Toxicity in shop culture affects work efficiency.
50:38 TikTok series on navigating transactions positively.Trust, Certification, and Industry Issues

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