Two Reds are Better than One

Lisa Bainham trained to be a dental nurse at North Staffordshire Hospital and qualified in 1994. Originally working in an Orthodontic practice, she then developed an interest in practice management and came to join Steve Lomas, as the Practice manager from when the practice opened in 1998 as a squat practice. Twenty years later she still is Pm of the same practice.

Lisa is involved in many aspects of the practice, including, marketing, Health & Safety, quality standards, accounting and ensuring the practice runs smoothly and efficiently, and essentially relieving the dentist of some responsibility. Lisa is extremely proud of The Old Surgery brand and the dedicated team of staff that delivers the excellent customer service, the patients deserve, and have become accustomed to.

Lisa has an incredible passion for Practice Management and it was no surprise that she was awarded Practice Manager of the Year 2015 by The Association of Dental Administrators and Managers and was very proud to also win Practice Manager of the year 2016 at the prestigious Dental Awards.

Lisa has gained a wealth of knowledge and experience over her last 18 years as a practice manager and is now supporting other practice managers in her role as President of The Association of Administrators and Managers, who have over 600 members throughout the UK.

In this interview, she will share key skills on what it takes to become an outstanding Practice Manager, the importance of having essential business skills and what it takes to be a successful Practice Manager in today's marketplace.

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• Chris Barrow
• Ashley Latter

When Dr. Manish Chitnis qualified as a dentist in Mumbai, India, little did he know that some years later he would be managing two successful UK clinics, one acquisition providing primarily NHS dentistry and the other a private squat in a nearby town providing high-end dentistry that has gone from zero to hero in a few short years.

Along the way (and in his spare time) he has been instrumental in building one of the largest private Facebook Groups for dentists in the world, as well as pioneering a unique and new dental tourism concept. Manish is all about "getting things done" and in this fascinating episode of the "Two Reds" podcast, he will demonstrate that there are no barriers to success, other than those that we impose on ourselves. Let Manish himself share with you his story - the story of a man and wife dental team (behind every good man…..) who arrived in the UK with next to nothing, had their first experience of UK dentistry in the corporate world but have fashioned, brick by brick, a superb business.

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• Chris Barrow
• Ashley Latter

In this podcast, Chris and Ashley interview Carol Somerville Roberts, who is the principal of Evolve Dentistry in Bristol

She opened the practice nearly 10 years ago as a squat and today she has a flourishing business employing 17 people.

This interview is absolutely full of gems and will inspire and motivate you. Please have a pen and paper ready to take lots of notes.

You will discover,

• The lengths that Carol took to recruit new patients into her practice's, even handing out leaflets in her local supermarket
• The two biggest business mistakes she made setting up her practice
• The environment she has created and why it has worked so well
• The four-word banner that has brought her a ton of brand new patients to her practice off the street
• The bonus structure has put into place that inspires her team to new levels of performance
• The importance of celebrating our wins
• How she recruits her team, a little clue, very rarely does she recruit people who have worked in dental Practices before.
• The importance of values and the ACT Principal she has in stored into her team.

AND SO MUCH MORE.

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• Chris Barrow
• Ashley Latter
• Carol Somerville Roberts

Celia Burns is a dynamic business owner who purchased a practice in 2010 choosing a Practice close to her family, so that she can be a mother to her three children. She prospected for a Practice and ended up getting it even though her bid was much lower than all the others. Just listening to her story on how she prospected and got the Practice is worth the 45 minutes invested in this podcast.

Beside this, you will learn

• Finding out what is important to the other person in a negotiation
• The importance of building incredible trust with your patients and how to do this, especially when these patients had a relationship with the previous owner of 20 years plus.
• How to get your patients interested in other types of cosmetic treatments
• The value of using intraoral cameras and other types of evidence
• The importance of what you communicate with different personality styles
• The importance of personally developing yourself
• Celia's favourite book and by the way Ashley's as well
• How to grow a strong therapy and hygiene service in your practice
• and MUCH MORE.

Contact Us

• Chris Barrow
• Ashley Latter
• Celia Burns

On this month's podcast Ashley and Chris interview Neel Barchha

Neel is a fascinating dentist who purchased a Practice in Wolverhampton just before the Banking Crisis in 2006. During the last 12 years he has increased its turnover 10 fold and has also took it to a 7 surgery practice offering a full range of treatments. Neel was so determined to make it work that he often worked till 11.00p.m. each night to ensure that the practice was a great success.

On this podcast you will learn

• The mental attitude it takes to succeed during tough times
• What it takes to succeed and the importance of hard work
• The importance of communication and team work
• The important life lesson he learnt by reading the E. Myth by Gerber
• The importance of balance in your life and taking 10 weeks holiday a year
• How to never rest on your morals and to always be looking on how to exceed your patients expectations

AND MUCH MORE

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• Chris Barrow
• Ashley Latter
• Neel Barchha

Catherine owns an Orthodontic Practice in Wakefield, which is an industrial town in the North of England. She is also the most driven person you will ever meet. During the last 10 years, she has taken six individual courses with Ashley Latter and has also been a member of his year-long Entrepreneur Group.

There is so much to take away from this interview and I promise your pen will not stop writing

You will discover;

• How to grow a Private Practice in a very typical North Yorkshire working-class town.
• The importance of getting your team on board and how to get your team to buy into your ideas. This, on idea alone, is worth the 40-minute investment listening to the podcast.
• Why you need to continually develop yourself and your team
• How to remain positive when times are tough
• The importance Treatment Co-coordinators in your Practice and
• How to create a well-oiled sales operation AND MUCH MORE

Contact Chris and Ashley

• Chris Barrow
• Ashley Latter

Richard Jones is an Orthodontist, industry leader and ex director of Total Orthodontics, one of the leading groups of Orthodontic Practices in the UK.

Besides organising the last three British Orthodontic Shows in the UK, he has also delivered some business courses with Ashley Latter

On this excellent podcast, you will discover

• The steps Total Orthodontics put into place to become one of the leading group of Practices in the UK
• The importance of team and how to get your team on board with your ideas
• How to grow a business, even in the banking crisis
• The importance of looking at your costs and discover one tactic on how to negotiate a good deal with your suppliers.
• The importance of sales & marketing
• AND MUCH MORE

Contact Chris and Ashley

• Chris Barrow
• Ashley Latter

This month we interview Dr. Chris Bowman from Charlotte, North Carolina.

Grab a pen and paper and hang on Chris's every word as you listen to a masterclass in patient communication. We asked Chris to explain his "Problem Presentation System" - how he enrols his patients in a conversation process that transitions them from presenting dental problems to voluntarily requesting and accepting Best Option solutions as opposed to cheaper and less desirable dentistry. We'll also be learning how Chris re-orders the steps in the patient journey to work closely with his hygienists on "appointment choreography". This podcast is full of gems - you'll either want to listen to again as soon as it's finished or scribble furiously as Chris shares with us idea after idea on how best to deal with conversations that challenge many of us. Contact Chris Bowman Email: [email protected] Website: dentalinsiders.com Website: dentalsuccess365.com Contact Chris and Ashley

• Chris Barrow
• Ashley Latter

How to Grow from a Single to Multi-site Dental Business - The True story of West End Dental Group

In the latest podcast, 29-year old Aaron Ferguson tells the story of how he was headhunted by his father Dr. Trevor Ferguson to head the expansion of his clinic from one to three sites and beyond. Aaron shares many of his experiences, transitioning from a Big 6 accountancy practice to a North Wales family business, learning the ropes in dentistry, identifying suitable acquisition targets and integrating new sites into the existing brand.

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• Chris Barrow
• Ashley Latter
• Aaron Ferguson

Welcome to this episode of Two Reds are Better than One. Chris Barrow and Ashley Latter interview Jas Gill, a Dentist in Slough.

Episode Length: 43 minutes, 08 seconds

In This Episode:

• 04:35 - Tell us about yourself
• 10:24 - Why did you choose Slough?
• 12:41 - Why do you get so many 6 Month Smile patients?
• 14:36 - Do you work with a Treatment Coordinator?
• 18:14 - What marketing methods draw your patients?
• 19:39 - How and when do you ask for referrals?
• 23:07 - What about competition?
• 25:59 - How have you created opportunities with implants?
• 32:03 - How did Ashley choose to bring in Jas?
• 36:25 - Talk about 2018
• 39:55 - What advice would you give to a new dentist?

Contact Us

• Chris Barrow
• Ashley Latter
• Moonlight Dental
• Orthodontic Confidence + Quality = Cases