Uncle Marv's IT Business Podcast (Products, stories, and tips for the MSP and IT Professional)

If you’re an MSP owner, marketer, or tech pro who also loves Star Trek, this conversation is for you. Learn how to apply Starfleet‑style clarity, storytelling, and optimism to your business, get a peek behind the curtain of Trek productions and cruises, and discover new podcasts and documentaries to deepen your fandom.

This is the crossover episode every techie Trekkie has wanted: an honest, funny, and insightful look at how Star Trek directly shapes marketing, MSP leadership, and community building. You’ll hear stories and perspectives you simply can’t get at a typical tech conference.

Takeaways: 

• See how Star Trek’s optimistic, problem‑solving ethos can shape the way you run an MSP or tech business.
• Learn how to build marketing roadmaps around a clear North Star goal, inspired by Voyager’s drive to get home.
• Understand why character‑driven storytelling (like Picard in “Inner Light” or Data‑focused episodes) makes your customer the hero.
• Hear candid, funny stories from Trek conventions, cruises, and behind‑the‑scenes production days.
• Get a rare origin story of how a “Microsoft Word expert for a day” became a 15‑year Trek insider and beloved convention figure.
• Compare the culture and format of Star Trek conventions with traditional tech conferences—and why lobby‑bar conversations are the great equalizer.
• Explore how new production tech (LED walls, remote workflows, digital delivery) changes actor experiences versus the messenger‑and‑typewriter era.
• Gain perspective on AI’s impact on Hollywood, from auditions to crowd scenes, and what that might signal for tech and creative industries.
• Hear strong, nuanced opinions on Discovery, Strange New Worlds, the Kelvin movies, and the future of Trek storytelling.
• Discover new Trek‑adjacent content to check out: 455 Films’ documentaries and The Decon Chamber podcast.

Links from the Show: 

• Decoded (marketing firm): https://www.decodedstrategies.com/
• Software To Go: https://www.software-to-go.com/main.php
• 455 Films: https://www.455films.com
• The D-Con Chamber Podcast: https://thedconchamber
• Star Trek: The Cruise: https://www.startrekthecruise.com
• Coalition (Chase Masterson’s anti‑bullying / anti‑hate organization): https://www.popculturehero.org
• The Subtle Art of Not Giving a F*ck (book): https://amzn.to/4j2KXmq

=== SPONSORS: 

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo 
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire 
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv unveils his “Top 10 MSP Billing Blunders” drawn from years of running an IT services company, talking with peers, and swapping stories in the MSP community. 

• Learn how treating billing as a scheduled, recurring task prevents missed invoices.
• See why vague “services rendered” invoices confuse clients and delay payment.
• Implement “no work without a ticket” so every action is documented and billable.
• Use PSA, RMM, and tools like Domotz and Action1 as your time and device source of truth.
• Tighten discounts with clear terms, end dates, and regular margin reviews.
• Avoid underpriced flat‑fee or “all you can eat” agreements by understanding usage risk.
• Keep MSAs, SOWs, and PSA data in sync so invoices match contracts and counts.
• Build recurring processes to handle new users, devices, and added services like deeper 365 tenant management.
• Take ownership of inventory and retired devices so billing reflects actual protected assets.
• Design invoices that list counts, services, and selected ticket highlights clients recognize.
• Offer flexible payment methods (checks, cards, ACH) without undermining your pricing.
• Gain confidence to price like a top MSP instead of leading with “we’re cheaper.”

Cast your vote for the 2025 Podcast Awards: https://www.itbusinesspodcast.com/p/2025-podcast-awards/

=== Links from the Show

• Domotz: https://www.domotz.com
• Microsoft 365: https://www.microsoft.com/microsoft-365
• Action1: https://www.action1.com
• Podnutz Network: https://podnutz.com

=== SPONSORS: 

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo 
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire 
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

For MSPs trying to go “Microsoft‑first” without blowing up their business, Ben Wilcox lays out the playbook ProArch uses every day. Hear how a 500‑person firm standardizes on Microsoft 365, Azure, Defender XDR, and automation while still leaving room for partners and third‑party tools where they actually add value.

Why Listen

• See why ProArch standardized on Microsoft security (Defender XDR, Intune, Purview) instead of juggling multiple point products.
• Understand the journey from on‑prem servers and basic AV to EDR/XDR, zero trust, and 24/7 SOC operations.
• Get actionable starting points for going Microsoft‑first: Azure AD, Intune, conditional access, and Defender for Business/Premium.
• Hear how to gradually move customers from on‑prem AD and file shares to hybrid identity and cloud‑native storage like OneDrive and SharePoint.
• Learn how Nerdio and Remo3 help manage multi‑tenant Microsoft environments, AVD, and app packaging efficiently.
• Discover how ProArch evaluates which third‑party tools to keep and which to replace with built‑in Microsoft capabilities.
• Understand Microsoft Purview’s role in data classification, labeling, insider risk, and safe Copilot rollouts.
• Get insight into identity as the top cyber risk and how passwordless logins (Windows Hello, passkeys, YubiKeys) can reduce phishing impact.
• Hear real‑world challenges of enforcing zero trust with vendors who want you to weaken security controls.
• Learn how telemetry across devices, email, identities, and behavior allows risk‑based decisions and automatic enforcement.
• Get a realistic look at deepfakes, AI‑generated voices, and their impact on fraud and social engineering.
• See what Microsoft Intelligent Security Association (MISA) membership means and why MSPs should look for MISA‑aligned partners.
• Explore how ProArch partners with MSPs: one‑time projects, co‑managed solutions, dedicated offshore teams, and SOC outsourcing.

Webinar: How to Build Agents that Understand Your Data with Copilot Studio: https://linkly.link/2Tcp6

Links from the Show:

• Microsoft 365: https://www.microsoft.com/microsoft-365
• Microsoft Azure: https://azure.microsoft.com
• Microsoft Intune: https://www.microsoft.com/microsoft-intune
• Microsoft Azure Virtual Desktop (AVD): https://azure.microsoft.com/services/virtual-desktop
• Microsoft Purview: https://www.microsoft.com/security/business/microsoft-purview
• Microsoft Copilot: https://copilot.microsoft.com/
• Microsoft Intelligent Security Association (MISA): https://www.microsoft.com/en-us/security/business/intelligent-security-association
• Microsoft Ignite: https://ignite.microsoft.com
• Nerdio: https://getnerdio.com
• Rimo3: https://www.rimo3.com/
• RSA Conference: https://www.rsaconference.com
• Windows Hello: https://www.microsoft.com/en-us/windows/tips/windows-hello

=== SPONSORS: 

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

=== SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo 
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire 
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

MSPs are being dragged into compliance whether they’re ready or not, and this episode gives you a practical roadmap from people who’ve already done it. Tim and Shanna break down how to launch compliance-as-a-service, reduce your legal exposure, and finally get paid for work you’re already doing for free.

Why Listen:

• Learn how Compliance Scorecard evolved from a simple checklist into a multi-module GRC platform built by an MSP for MSPs.
• Hear real stories about CMMC, HIPAA, New York DFS, SOC 2 and cyber insurance requirements driving new revenue and risk.
• Understand how to document client decisions so “we told you no” is provable when lawyers and insurers get involved.
• Discover how to reposition your QBRs/TBRs from “ticket counts” to executive-level risk and business impact conversations.
• See why assigning a dedicated compliance champion inside your MSP is the crucial first step before tools.
• Get a preview of Compliance Scorecard’s AI-driven policy experience that explains policies “like I’m five” and tests user understanding.

*** Cast your vote for the 2025 Podcast Awards: https://www.itbusinesspodcast.com/p/2025-podcast-awards/

Links from the Show:

• Compliance Scorecard: https://www.compliancescorecard.com
• CMMC (Cybersecurity Maturity Model Certification): https://dodcio.defense.gov/cmmc/About/
• HIPAA (Health Insurance Portability and Accountability Act): https://www.hhs.gov/hipaa
• New York DFS (Department of Financial Services Cybersecurity Regulation): https://www.dfs.ny.gov
• FedRAMP: https://www.fedramp.gov
• CIS IG1 (Center for Internet Security Implementation Group 1): https://www.cisecurity.org
• SOC 2 (Service Organization Control 2): https://linkly.link/2SBSQ

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

This NSITSP Member Spotlight dives into Cameron’s journey through higher education IT, a Fortune 500 manufacturing role, church AV/IT, and ultimately going all-in on his MSP in 2020. The conversation explores building recurring revenue from legacy software automation, setting financial and personal boundaries for leaving corporate, and elevating MSP professionalism so clients see you as a trusted strategic partner—not just the person who fixes printers.​

Why listen:

• Learn how Cameron turned a nights-and-weekends web gig into a full MSP practice.
• Hear how early automation and SQL scripting work led directly to full IT management contracts.
• Get practical advice on when to leave corporate and what financial guardrails to have in place.
• Discover why “not all business is good business” and how to define a good-fit client.
• Understand Cameron’s view on democratizing technology instead of just blocking users.
• See how The Tech Tribe and peer groups shaped his growth and decision-making.
• Learn what NSITSP is doing to raise professionalism and give IT providers a voice with regulators.

Links from the show: 

• Square PlanIT: https://squareplanetit.com
• National Society of IT Service Providers (NSITSP): https://nsitsp.org
• The Tech Tribe: https://thetechtribe.com
• Immybot: https://immy.bot
• ScaleCon: https://scalecon.com
• University of Louisiana at Monroe: https://ulm.edu
• Karl Palachuk: https://smallbizthoughts.com 
• American Bar Association: https://americanbar.org
• David Phillips: https://dependableitservices.com/

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Looking for real-world tech, home, and office upgrades for Black Friday? Marv and Dawn spotlight Roborock robot mops, Plaud AI transcription, Keds conference shoes, active noise-canceling headphones, desk and chair splurges, and smart Christmas lights that daisy-chain cleanly. They wrap it all in an MSP-friendly conversation about IT Nation, podcasting gear, and how AI is quietly improving everyday workflows.​​

Products Mentioned: 

• Roborock Qrevo Edge S5A Robot Vacuum and Mop: https://amzn.to/4pxf2fF 
• Treedix USB Cable Tester: https://amzn.to/4pxJmXN
• MPL 15-Plug Audio Cable Tester: https://amzn.to/4ok0yii 
• Plaud AI / Plaud Note AI Voice Recorder: https://amzn.to/3Kgf10S 
• Ninja Hot & Iced Coffee Maker: https://amzn.to/3LZg1XK 
• Keds Women’s Center 2 Sneakers: https://amzn.to/43SinOb 
• IT Nation Steak Knives: https://amzn.to/4agAiSx 
• RODE PodMic: https://amzn.to/48jEdLO 
• LED Christmas String Lights: https://amzn.to/4oiTX7U 
• Ember Smart Mug: https://amzn.to/48nMgra 
• Ember Tumbler, Temperature Control Travel Mug: https://amzn.to/4pBXv6q

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Curious why most MSPs get stuck in the “success prison” and how some break through to massive growth? This episode explores tangible strategies for setting and reaching impossible goals, plus expert tips for standing out in tech.

Takeaways: 

• Understand the difference between standards and best practices—and why best practices alone will commoditize your MSP
• Learn to set and commit to impossible goals for business growth
• Discover Keith Ellis’ “magic questions” method to spark breakthroughs
• Practical ways to differentiate your business beyond certifications
• Insights on building trust so clients never want to leave
• Strategies for escaping the “success prison” and enjoying more freedom
• How to educate clients on your value and avoid the price race
• Keith’s recommended books and free resources for MSPs
• Sponsor links for tools to strengthen cybersecurity (ThreatLocker)
• Mindset shifts for simplifying growth, hiring, and scaling your tech firm

Links from the show: 

• Keith Ellis (Speaker/Coach): https://keithellis.com
• Magic Questions 2.0 (Book): https://amzn.to/4piFSbg
• Work Less, Scale Faster (Book/Free Resource): https://keithellis.com (signup/login required)
• Cloudflare (Cloud Outage discussed): https://tinyurl.com/mwwsha2d
• It's not your job to fix the internet (Podcast): https://tinyurl.com/py29s754

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.

https://www.itbusinesspodcast.com/thread/

In this lively episode from IT Nation Orlando, Uncle Marv is joined by Mike Estep, Chief Client Officer at Blackpoint Cyber, who discusses the evolution of MSP security products, including EDR Essentials and Compass One. The conversation centers on providing comprehensive solutions that unify endpoint security, compliance, vulnerability management, and billing in one dashboard. Estep recounts his own transition from long-time MSP owner to vendor, the value of partner advisory councils, and how burnout and training remain top priorities within Blackpoint’s partner programs. Key resources mentioned include the launch of Blackpoint University, strategies for career pathing and soft skills training, and insights into expanding globally throughout 2026.

Takeaways List: 

• Discover Blackpoint’s new Compass One platform and its game-changing features for MSPs
• Insights on EDR Essentials and the value of accessible security entry points
• Strategies to combat engineer burnout and promote effective team training
• The difference between MSP and vendor event participation
• How partner advisory councils shape product development
• The importance of soft skills and business education for techs
• Advice on tool consolidation and reducing operational "engineering tax"
• Blackpoint University: training resources for partners
• Global expansion and international hiring updates
• The true meaning of trusted client relationships in MSP business

Mentioned People, Places & Things: 

• Blackpoint Cyber: https://blackpointcyber.com
• IT Nation (ConnectWise): https://itnation.connectwise.com/
• Tenable: https://www.tenable.com
• Blackpoint CompassOne: https://blackpointcyber.com/platform/
• Vuori (apparel): https://vuoriclothing.com
• Carhartt: https://www.carhartt.com
• DXL: https://www.dxl.com

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.

https://www.itbusinesspodcast.com/thread/

Rob Rae breaks down the next era for IT businesses—Managed Intelligence Providers. Learn about real-world AI adoption, Pax8’s industry playbooks, and how events shape the MSP future.​ Rob uncovers the secrets behind Pax8’s AI Store, best practices for community-building, and strategies for MSPs to embrace AI-driven business opportunities—plus exclusive insights from top industry events.​

Takeaways: 

• Understand the transition from MSPs to Managed Intelligence Providers (MIP)
• Explore Pax8's process for adopting and integrating AI solutions
• Learn from Pax8’s community strategies and partner best practices
• Get details on the agentic inflection point report and managed intelligence playbook
• Hear the latest on Pax8’s AI marketplace/AI Store rollout
• Discover practical advice for hosting and growing industry events
• Benefit from engaging analogies and tips for translating tech to clients
• Pick up event planning lessons and insights from top IT conferences
• Listen to memorable moments, from celebrity guests to behind-the-scenes stories
• See how global MSP knowledge sharing drives innovation

Links for People, Places and Things: 

• Pax8: https://www.pax8.com
• IT Nation: https://itnation.connectwise.com/
• Kaseya (reference): https://www.kaseya.com
• XChange Event: https://www.thechannelco.com/xchange
• Black Point Cyber: https://blackpointcyber.com
• Salt Lake City Convention Center: https://www.visitsaltlake.com/meetings/convention-center/
• Austin McChord: https://www.linkedin.com/in/mcchord/
• Neil deGrasse Tyson (reference): https://www.haydenplanetarium.org/tyson/

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

=== Connect with Uncle Marv

🌐 Website: https://www.itbusinesspodcast.com/
🎙 Host: Marvin Bee
🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ
☕ Support the show: https://ko-fi.com/itbusinesspodcast

If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.

https://www.itbusinesspodcast.com/thread/

If you’re an MSP aiming to modernize your cybersecurity stack and stay ahead of technology shifts, this episode is your key resource. Mike and Jason share candid insights on automation, AI, and how to future-proof your business with OpenText’s evolving platform.

​Why Listen:

• Deep dive into OpenText’s all-in-one EDR/SOAR/SIM solution
• Practical perspectives on vendor consolidation and stack management
• Real-world strategies for selling and supporting Microsoft 365 Copilot
• OpenText’s security bundles, a la carte flexibility, and support approach
• Stories of automation, incident response, and managed security magic
• Exclusive event and peer group opportunities for MSPs
• Expert advice on becoming a true "business solution provider"

Links from the show:

• OpenText: https://www.opentext.com
• AppRiver: https://www.appriver.com
• ConnectWise: https://www.connectwise.com
• Microsoft 365: https://www.microsoft.com/microsoft-365
• Pax8: https://www.pax8.com
• IT Nation: https://itnation.connectwise.com/
• Canalys: https://www.canalys.com
• OpenText World: https://www.opentext.com/resources/opentext-world
• ASCII (Group/Events): https://www.ascii.com
• Beyond (Pax8): https://www.pax8beyond.com/
• Gary Sinise: https://www.garysinisefoundation.org
• Snoop Dogg: https://www.snoopdogg.com

SPONSORS:

• Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlocker
• Legacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/
• Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmz
• Production Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongard
• Travel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip
• Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid
• Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready

SHOW MUSIC: 

• Item Title: Upbeat & Fun Sports Rock Logo
• Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET
• Author Username: AlexanderRufire
• Item License Code: 7X9F52DNML

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