Are Untrained Letting Agents Damaging Our Industry?

Too many letting agents are being “trained” by people who don’t really know what they’re doing, and it’s causing real problems. In this interview, Nicol Nightingale, former Propertymark regional exec and now an asset manager in Leicester, shares her first hand experiences of unqualified agents passing on bad habits and misinformation.

With over 170 pieces of legislation to navigate, the property industry isn’t one where you can just pick things up as you go along. Nicol explains how even basic legal checks like Right to Rent are being mishandled, not out of laziness, but because no one ever showed agents the correct way to do it.

She makes a strong case for mandatory qualifications and proper regulation, arguing that without it, the gap between good agents and bad ones will only get wider.

Listen now, then jump into the comments, do you agree with Nicol? Is it time for real change?