Welcome to the What's Next! Podcast with Tiffani Bova. 

 

This week, I’m joined by Mark Crowley. Mark is a best-selling author with 25 years in the competitive financial services industry. He rose to national roles, earning Leader of the Year for his emotionally connected, heart-and-mind balanced approach that drove exceptional performance and employee growth. His book, Lead from the Heart, which I love and highly recommend, disrupted conventional management with research proving that traditional methods undermine employee experience. Now taught in 11 universities, it ignited a global movement for humane leadership. In his latest book, The Power of Employee Wellbeing, he advances this vision even further. 

 

THIS EPISODE IS PERFECT FOR…leaders, managers, and executives who want to unlock better performance by focusing on employee well-being. 

 

TODAY’S MAIN MESSAGE…too many organizations still approach leadership as a numbers game, chasing productivity with surveys, perks, or technology. Mark Crowley challenges that thinking, showing why true performance stems from how people feel at work. When leaders prioritize well-being—through connection, trust, and emotional awareness—they create teams that are not only more engaged but also more productive. 

 

KEY TAKEAWAYS:

• Traditional engagement surveys are outdated. Pulse surveys give faster, more actionable insights.

• Managers must create space for genuine human connection, especially in hybrid or remote teams.

• Accountability matters, and leaders who ignore feedback are unlikely to receive it again. 

 

WHAT I LOVE MOST…Mark reframes leadership around a simple but overlooked truth: people’s feelings fuel their performance. I love his reminder that when leaders invest in genuine care and connection, they unlock a new depth of commitment and energy.

 

Running Time: 26:27

 

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Find Mark Online:

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Mark’s Book: 

The Power of Employee Well-Being: Move Beyond Engagement to Build Flourishing Teams