Summary

In this episode of the What Now Podcast, Spencer and Zach discuss their experiences in business, focusing on what has worked well in 2023 and 2024. They emphasize the importance of streamlining processes, the art of subtraction in business operations, and enhancing patient care through transparency and integrity. The conversation also highlights the use of digital tools to improve patient retention and the overall patient experience. In this conversation, the speakers discuss various strategies for enhancing client experience, reflecting on leadership challenges, and understanding their ideal clients. They emphasize the importance of thoughtful gestures in client care, the need for effective leadership and communication within teams, and the necessity of adapting business models to meet evolving client needs. The discussion also highlights the significance of open communication and feedback in fostering a positive work environment and achieving business growth.

Chapters

00:00 Introduction and Overview of Podcasting Challenges
06:09 Streamlining Patient Interaction and Care Recommendations
17:07 Enhancing Patient Retention through Digital Tools
23:14 Leadership Reflections and Growth Strategies
28:31 Understanding and Serving Ideal Clients
34:24 Adapting Business Models for Evolving Needs

Summary

In this episode of the What Now Podcast, Spencer and Zach reflect on the past year on a DOLOCAST and discuss their plans for the upcoming year. They explore various strategies for improving their chiropractic practice, including marketing approaches, pricing strategies, and the importance of customer retention. The conversation emphasizes the significance of honesty in leadership and the value of building relationships with clients through newsletters. As they look ahead to 2025, they express excitement for new opportunities and the potential for growth in their practices and personal lives. 

Chapters

00:00 Introduction and Year-End Reflections
05:39 Subtraction as a Strategy for Success
11:08 Marketing Approaches: Facebook Ads vs. Organic Growth
16:53 The Importance of Value in Communication
23:18 Creating Value Through Premium Pricing
29:27 The Importance of Honest Communication

Summary

In this episode of the What Now Podcast, Spencer and Zach welcome Dr. Austin Cohen, founder of Corrective Chiropractic and a successful entrepreneur with 14 clinics. The conversation explores Dr. Cohen's journey in chiropractic, the importance of personal growth, and the systems he has developed to balance his professional ambitions with family life. Dr. Cohen emphasizes the significance of setting goals, embracing chaos, and creating a supportive environment for success. He shares insights on the role of spouses in achieving personal and professional growth, the importance of quality time with family, and the necessity of building a strong team to support business expansion. In this conversation, Dr. Austin Cohen shares his journey in the chiropractic field, emphasizing the importance of embracing risk for growth, the significance of having effective systems in place, and the misconceptions surrounding entrepreneurship in chiropractic. He discusses the challenges of expanding from one clinic to multiple locations, the necessity of self-awareness and training for staff, and the value of investing in commercial real estate for financial security. Dr. Cohen also reflects on missed opportunities and the importance of having a clear purpose in business and life.

Chapters

00:00 Introduction to Dr. Austin Cohen

02:52 The Journey of Growth and Comparison

05:56 Embracing Chaos and Building Systems

08:53 The Importance of Setting Goals

11:59 Balancing Family and Ambition

14:56 The Role of Spouses in Success

18:03 Creating a Supportive Environment

20:58 Building a Strong Team

23:57 Visionary Leadership and Operations

26:51 The Path to Multiple Clinics

32:33 Embracing Risk for Growth

34:00 The Journey from One to Many Clinics

36:49 The Importance of Systems and Self-Awareness

38:03 Defining Effective Systems in Business

41:20 Training and Retaining Talent in Chiropractic

44:00 Misconceptions About Entrepreneurship in Chiropractic

49:37 Financial Security vs. Business Ownership

53:04 Investing in Commercial Real Estate

56:26 Lessons from Missed Opportunities

01:01:13 Building Community and Networking

Welcome to the What Now? Podcast! Join Dr. Zach Thompson and Dr. Spencer Dupre on their pathway to building a practice from the ground up. There are so many shows of “how to” or “this is what you should do,” but not very many describing what it is like week to week as it is happening. We hope that you enjoy this audio journal-esq documentation of our journey where we share wins, losses, lessons, and insights from our experiences. Follow us on the socials! Dr. Zach Thompson (@dr_zachthompson) | (@withinchiropractic) Dr. Spencer Dupre (@spencerdupre.dc) | (@empowerchirotx)

Join Us at Austin’s Event on February 7th and 8th

https://chiro180.com/pages/attend-best-practices

Use code “whatnow” for $100 off your ticket!

Summary

In this conversation, Kyle Bilquist shares his journey of building a successful chiropractic practice, emphasizing the importance of business acumen, mindset shifts, and balancing family life. He discusses the lessons learned from working in a multidisciplinary setting, the challenges of transitioning from an associate to a business owner, and the dynamics of being a chiropractic couple. The conversation also touches on the significance of establishing work-life boundaries and the impact of technology on family time. In this engaging conversation, Kyle Bilquist shares insights on balancing fun and seriousness in life and business, the transformative experience of fatherhood, and the intentional steps he took to transition from a clinic owner to a CEO. He emphasizes the importance of mindset, resilience, and setting clear goals to navigate challenges and enjoy life more fully.

Chapters

00:00 Building a Chiropractic Practice from the Ground Up

03:05 The Importance of Business Acumen in Chiropractic

06:10 Mindset Shifts for Success in Chiropractic

08:50 Balancing Family and Professional Life

12:07 Navigating Relationships in a Chiropractic Couple

14:58 Establishing Work-Life Boundaries

17:56 The Impact of Technology on Family Time

19:54 Embracing Fun in Life and Business

24:39 The Transformative Power of Fatherhood

27:20 Transitioning from Owner to CEO

31:54 Intentional Living and Goal Setting

Welcome to the What Now? Podcast!

In this episode of the What Now Podcast, Spencer and Zach welcome Jeremy Dupont, founder of Patch Marketing Systems, who shares his journey from owning a physical therapy clinic to creating a marketing system tailored for healthcare providers. The conversation delves into the importance of effective marketing strategies, the role of CRM systems in nurturing leads, and the advantages of using Google Ads over other advertising methods. Jeremy emphasizes the significance of nurturing leads and maintaining a consistent marketing presence to ensure business growth. In this conversation, Jeremy Dupont shares his journey from being a clinician to mastering digital marketing, particularly in the chiropractic field. He emphasizes the importance of viewing ad spend as an investment rather than an expense, the necessity of having backend systems in place before running ads, and the value of building local networks for new clinics. Jeremy discusses effective strategies for nurturing leads, optimizing ad spend, and the significance of landing pages. He also shares his passion for helping clinic owners succeed through his company, Patch, which offers marketing solutions tailored to the needs of healthcare providers.

Chapters

00:00 Introduction to the Podcast and Guest

03:04 Jeremy's Journey: From Physical Therapy to Marketing

05:58 Understanding Patch Marketing Systems

08:51 The Importance of CRM in Business

11:58 Nurturing Leads: The Key to Success

14:58 Defining Leads and Nurturing Strategies

18:00 The Role of Google Ads in Marketing

22:39 The Journey to Mastering SEO and Ads

23:47 Investing in Ad Spend for Growth

26:11 Importance of Backend Systems Before Ads

28:51 Building Local Networks for New Clinics

30:03 Nurturing Leads and Following Up

31:57 Understanding Effective Ad Spend

33:29 Optimizing Landing Pages for Conversions

35:31 The Why Behind Patch and Its Mission

38:25 Future Plans for Patch and Its Growth

40:32 The Patch Team and Its Offerings

In this episode of the What Now Podcast, Spencer and Zach discuss the significance of time blocking and how it can enhance productivity. They share personal life updates, delve into the importance of understanding priorities, and challenge listeners to shift their mindset from complaining about time constraints to recognizing what truly matters. The conversation also touches on the concept of time audits, comparing them to financial audits, and emphasizes the necessity of creating and adhering to an ideal schedule for success. In this conversation, Zach and Spencer discuss the importance of managing time and priorities effectively, emphasizing the need for a shared calendar and regular check-ins to stay aligned. They explore strategies for optimizing workflows, the significance of delegating tasks to enhance growth, and the necessity of personal and professional time management. The discussion culminates in the idea of becoming one's ideal self, highlighting the opportunity costs associated with not prioritizing personal development and efficiency.

Chapters

00:00 Introduction and Life Updates

03:00 The Importance of Time Blocking

05:59 Understanding Priorities in Time Management

09:08 The Challenge of Complaining and Mindset Shift

12:02 Time Audits and Financial Analogies

14:54 Creating an Ideal Schedule and Sticking to It

19:01 Managing Time and Priorities

21:21 Optimizing Workflows and Efficiency

26:16 Delegating Tasks for Growth

31:52 Personal and Professional Time Management

39:32 Becoming Your Ideal Self

Welcome to the What Now? Podcast!

In this episode of the What Now Podcast, Dr. Whitley Caruso shares her journey into chiropractic, detailing her experiences as a pediatric and prenatal chiropractor. She discusses the importance of cranial work, the challenges of building a niche practice, and the significance of education in providing quality care. Dr. Whitley emphasizes the need for empathy and understanding when dealing with parents and their concerns, as well as the importance of community in a pediatric practice. She offers valuable advice for aspiring chiropractors and highlights her commitment to teaching and sharing knowledge in the field.

Chapters

00:00 Introduction to Dr. Whitley Caruso

01:49 Whitley's Journey to Chiropractic

05:21 Establishing Vital Family Chiropractic

08:14 Niche Focus: Moms and Babies

10:46 Understanding Cranial Work

16:27 Explaining Cranial Concepts to Parents

19:25 Education and Learning in Chiropractic

24:47 Connection Between Cranial and Pelvic Health

26:54 The Connection Between Anatomy and Function

29:32 Specialization in Pediatric Chiropractic

33:05 The Importance of Education and Continuous Learning

36:47 Finding the Right Fit in Pediatric Chiropractic

45:00 Handling Objections from Dads

50:47 Encouragement for New Pediatric Chiropractors

Welcome to the What Now? Podcast!

In this episode of the What Now Podcast, Spencer and Zach discuss their morning supplement routines, the importance of marketing, and the effectiveness of in-person events, particularly screenings. They share insights from a recent successful event at Oktoberfest, emphasizing the value of generating high-quality leads and the lessons learned from past experiences. The conversation highlights the significance of community engagement and building relationships with potential clients. In this conversation, the speakers discuss various strategies for appointment booking, lead generation, and community engagement within chiropractic practices. They explore the importance of follow-up strategies, the effectiveness of in-house screenings, and the value of brand awareness in attracting new patients. The conversation also touches on creative lead generation tactics and marketing insights, including recommended readings for improving practice growth.

Chapters

00:00 Morning Rituals and Supplements

04:19 The Importance of Marketing

08:40 Success at Oktoberfest

12:23 High-Quality Leads and Conversion

18:03 Lessons Learned from Past Events

22:26 Streamlining Appointment Booking and Follow-ups

25:01 The Importance of Lead Generation and Follow-up Strategies

27:18 In-House Screenings: A New Approach

29:41 Community Engagement and Brand Awareness

33:04 Creative Lead Generation Tactics

36:06 Marketing Insights and Recommended Reads

Welcome to the What Now? Podcast!

Summary

In this episode, Spencer and Zach discuss various myths surrounding fitness and chiropractic practices. They share personal experiences from their fitness journeys, debunk common misconceptions about gym routines, and explore limiting beliefs in starting a business. The conversation shifts to the role of social media in marketing, emphasizing that viral posts do not guarantee new patients. They also highlight the importance of customer experience and time management in chiropractic care, concluding with insights on understanding chiropractic and the broader business landscape.

Welcome to the What Now? Podcast!

In this episode of the What Now Podcast, Spencer and Zach discuss the critical role of phone calls in chiropractic practices. They share personal experiences, the evolution of their phone call scripts, and the importance of understanding patient needs. The conversation emphasizes creating a welcoming environment, explaining office processes clearly, and the significance of qualifying and disqualifying patients to ensure a good fit for the practice. The episode concludes with reflections on the importance of conveying value and maintaining clear communication throughout the patient experience.

Welcome to the What Now? Podcast!