This episode of The Family Practice Podcast features an insightful discussion with Sadie Smith, Director of Operations at Living Water Chiropractic in Boerne, Texas.
Hosted by Jacqui Jakubowicz, the podcast dives into Sadie's role, her approach to leading a dynamic team, and the unique aspects of the practice that set it apart.
Sadie shares her personal journey into chiropractic care, the importance of patient education, and the strategies they implement to handle patient and team communications effectively.
The episode highlights the practice's commitment to community, staff appreciation, and patient-centric care, providing valuable advice for chiropractors looking to hire or expand their teams.
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Links & Resources:
The Pediatric Experience Team + Leadership Event
Working Genius
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Key Moments:
00:00 Introduction and Welcome
01:22 Meet Our Special Guest: Sadie Smith
03:39 Sadie's Personal Journey with Chiropractic Care
09:20 The Role and Impact of a Care Advocate
10:21 Team Dynamics and Growth at Living Water Chiropractic
25:06 Creating a Unique Patient Experience
36:48 Handling Tough Conversations and Patient Education
41:35 Financial Flexibility and Commitment to Care
42:27 Patient Journey and Commitment
44:21 Leadership and Team Empowerment
47:35 A Day in the Life of a Director of Operations
53:35 Team Energy and Patient Appreciation
01:03:02 Advice for Chiropractors and CA Teams
01:06:06 Gratitude and Leadership
01:19:40 Conclusion and Final Thoughts
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