Kuba and Bethany tackle some uncomfortable examples of an employee who felt entitled and was quite verbal with her disappointment over gifts she felt were hers. The examples will definitely make the skin crawl, but these are relatively common examples. It is important to set the stage very clearly with team members regarding bonus plans, which are elective extras for the team. Openly complaining about the rules related to getting a bonus is a clear indication that the team might not be ready for a bonus program. It is also important to clearly set the stage for which gifts delivered to the practice are for the doctor and which are for the team. Dr. Kuba’s example gives listeners an uncomfortable example of what can go wrong when a team member does not clearly know the rules related to gifts. 

Previous Episodes Worth Revisiting:
How to Solicit Genuine Feedback from Employees
Clear Expectations and Sticky Conversations  

🎉 You're invited to Bethany's Brunch, a client appreciation appreciation event that we have also extended to our Managing Dental Drama community! Join us for a morning of delicious food, great company and engaging conversations!

📅 Date: Sat. October 5th
📍 Location: The Westin Dallas Stonebriar Golf Resort & Spa
1549 Legacy Drive, Frisco TX 75034
🕑 Time: 9AM - 12PM, Come and Go
✉️ Bethany's Brunch Invitation

This is our way of thanking you for being part of our journey! To ensure we have enough delicious food for everyone, we kindly ask that you RSVP by Saturday, September 28th. Email [email protected] to reserve your spot!✨

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