Every practice owner faces this moment: you've hired someone, gone through training, implemented performance plans, and yet deep down you know it's not going to work out. The question isn't if this relationship will end, but when and how.

Anna and Kendall tackle this uncomfortable reality head-on, sharing hard-won insights about recognizing when a team member isn't the right fit. As Anna reflects, "Sometimes a hire isn't just about the skill set of bringing somebody on board. It's actually about the growth of the team and the growth of us as leaders as well, through that experience."

The hosts reveal the early warning signs they've learned to recognize, from scheduling issues to energy shifts that signal an employee doesn't have "two feet in." Kendall emphasizes a critical lesson: "Always listen to your gut... I catch myself and I have to remind myself, Kendall, you think that you're listening to your gut all the time. But why did you make this decision?"

The conversation includes specific strategies for documentation, conducting termination meetings, and deciding when to act versus when to wait. Both hosts balance compassion with business reality while always prioritizing patient care and team wellbeing.

If you've ever lost sleep over an employee situation, this episode offers the guidance and validation you need.

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