Where We Buy: Retail Real Estate with James Cook

Andrew Lainsbury is a seasoned retail marketing consultant and professor from the University of Minnesota's Carlson School of Management. He explores the concept of "retailtainment," merging retail with entertainment to create multi-sensory experiences that captivate customers, with examples from brands like Disney and Lush. He discusses the transformation of retail spaces, the importance of cultural insights, and the quality of Japanese convenience stores. Andrew emphasizes authentic customer engagement, balancing brand storytelling with genuine service, and using creative imagination to enhance retail environments

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show

Email: [email protected]

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Hosts James Cook, Keisha Virtue, and Saul Lua dive into recent insights from two reports on holiday shopping and luxury retail trends. With inflation concerns lingering, the discussion reveals that holiday spending is anticipated to rise by 31.7% this year, with a focus on experiences such as dining out, movies, and visits to attractions. Shoppers are embracing in-store visits more, particularly to malls and department stores, while social media's role in gift planning has intensified, with platforms like Facebook and Instagram leading the charge. The conversation also covers luxury brand strategies, highlighting that new store openings are concentrated in malls and prime urban retail corridors, with New York City being a key focus area. Despite a slowing growth trend, the luxury market remains significant, driven by Gen Z and Millennials' increasing spending power and interest in unique, personalized experiences.

James Cook, Keisha Virtue and Saul Lua are retail researchers for JLL.

Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show

Email: [email protected]

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Marta Bowles from NielsenIQ discusses the spending behavior and characteristics of Generation Z. Marta reveals findings from the 'Spend Z' report, highlighting Gen Z's role as a significant spending demographic, their seamless approach to shopping across digital and physical channels, and the importance of brand authenticity for engaging this generation. With the growing importance of personalized and value-driven experiences, retailers are encouraged to align with the ethical and individualistic values of Gen Z to remain relevant.

James Cook is the director of retail research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show

Email: [email protected]

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

This podcast episode explores how AI-powered drones are revolutionizing warehouse inventory management can minimize workforce and maximize productivity inside the warehouse. Featuring Verity founder Raffaello D'Andrea and JLL executives Kris Bjorson and Sam Brashler, the discussion highlights the challenges of traditional inventory methods, including infrequent counts and high error rates. The experts examine how drone technology improves accuracy, safety, and efficiency in inventory tasks, addressing labor shortages and meeting the growing demand for precise stock management. The conversation underscores the potential of AI and robotics to transform warehouse operations by automating unpopular tasks while enhancing overall performance.

James Cook is the director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show

Email: [email protected]

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Architect and author Kevin Ervin Kelley speaks about his book "Irreplaceable: How to Create Extraordinary Places that Bring People Together." He discusses the key elements that make places great, the importance of combining diverse components to enhance user experience, and how retail environments can outperform online competition by focusing on powerful, emotional experiences. Industry experts Ana Leon with Nuveen and Laura Fullington with Tanger join the conversation, examining successful case studies such as The Grove in Los Angeles and innovative retail designs translated from deep customer insights. The episode also explores the emotional and behavioral impacts of better-designed environments on shoppers.

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show

Email: [email protected]

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Bob Burk from UrbanStreet Group discusses the redevelopment of Motorola's former 225-acre campus in Schaumburg, a Chicago suburb. UrbanStreet acquired the campus in 2016 with plans to transform it into Veridian, a mixed-use urban environment. Bob discusses the site's history and their approach to integrating residential, commercial, and recreational spaces. He also shares insights on dealing with infrastructure challenges, zoning efforts, and ongoing development projects, including the upcoming downtown of Veridian, which will include retail, restaurant and entertainment venues.

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show

Email: [email protected]

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Ryan Moore, founder and CEO of Last Mile Investments talks about the growing trend of investing in unanchored retail centers. He explains the unique value proposition of these properties, emphasizing their location in high-traffic areas and their appeal to services like medical, dental, and food and beverage businesses. He also details Last Mile's strategy, focusing on the Sunbelt and Midwest markets. The conversation touches on the evolving retail landscape, the impact of digital ordering, and the company's meticulous approach to managing and expanding their portfolio of unanchored centers.

James Cook is the Director of Retail Research in the Americas for JLL.

Keisha Virtue is a Senior Research Analyst for JLL.

Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show

Email: [email protected]

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Aaron Sorin from AnyRoad talks about the importance and impact of experiential events for retailers, restaurants, and shopping centers. He explains how AnyRoad's event management software helps businesses measure and optimize their event strategies. He covers examples including Johnny Walker's personalized whiskey tours and Westfield's holiday Santa experience, showing how they used feedback to improve the customer experience.

Keisha Virtue is a Senior Research Analyst for JLL.

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show

Email: [email protected]

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Ryan McNeill, founder of Veritas Development talks about OAK, a new mixed-use development in Oklahoma City. He was inspired by iconic retail spaces like Santana Row and The Grove to spend over 15 years assembling land and building OAK. The project, featuring retail, food, hotel, and residential, aims to revitalize the area and bring high-quality amenities to the city. He discusses the importance of placemaking, community engagement, and his experiences in the restaurant industry that influenced his approach to development.

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show

Email: [email protected]

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

Richard Lake, founding Principal of Roadside Development, and Catherine Timko, Principal at Riddle Company highlight transformative projects in Washington DC, including City Market at O and City Ridge. They discuss D.C.'s retail evolution and challenges in redeveloping office space into mixed use projects.

After that, Michael Wheat, Managing Director of JLL's North Texas retail group explains why Dallas Fort Worth attracts retailers, citing high demand and planned developments despite challenges like interest rates and construction costs.

James Cook is the Director of Retail Research in the Americas for JLL.

Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show

Email: [email protected]

Watch our video show, Everything We Know About Retail: http://everythingweknow.show/

Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061

Read more retail research here: http://www.us.jll.com/retail

Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.