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In this episode, Jeff is joined by Mark Elliott, also known as TobaTech on social media. They discuss what drives top technicians to leave their jobs and why it's rarely just about money. TobaTech shares his experiences at his previous shop, describing how the loss of training opportunities and an overwhelming shift in responsibilities led to his decision to move on. They also speak on the importance of investing in staff development, maintaining a supportive shop culture, and recognizing technician contributions beyond financial incentives.

Timestamps:
00:00 "Why Top Technicians Leave"

08:48 "Developing Skills Beyond Expectations"

12:50 "Reflections on Trade Expectations"

20:40 "Improve Training for Better Sales"

21:31 "Questioning Career Fulfillment"

26:48 "Amazon Gadget Fail Turns Lesson"

35:16 Trusted Technicians and Transitions

38:11 Impact of Leadership Departure

43:57 "You're Not Family"

52:51 Shop Upgrades and Improvements

54:15 Truck Vibration Causes & Solutions

01:03:30 "Clarifying Misunderstood Podcast Context"

01:05:15 "Work-Life Balance Challenges"

01:11:44 "Skills Gap and Expectations"

01:16:18 "Awkward Reunion with Former Boss"

01:21:48 "DBI: Key to Customer Loyalty"

01:26:48 "Proving Work Isn't Distracted"

01:35:38 "Unfair Performance Bonus Policy"

01:37:03 "Navigating Unfair Work Dynamics"

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