Psychology of Customer Success

Why your SMART goals aren't working


Listen Later

Learn about the effectiveness of SMART goals in customer success and explore alternative goal-setting strategies that align with human psychology and brain science, including practical tips on setting and achieving goals that are more motivating, achievable, and relevant to the priorities of CS professionals.

Are SMART goals stupid?

Do you struggle to stay motivated by SMART goals? 

Well, there's a reason for that. 

SMART goals may not always be the best fit for the human brain and creative thinking.

We'll dig into how to set goals that resonate with your brain's natural way of thinking, to keep you motivated,  and making progress every day.

BY THE TIME YOU FINISH LISTENING, YOU’LL KNOW: :

  • How the structure of SMART goals can hinder creative thinking.
  • The need for natural language and simplicity in goal setting.
  • Questions to ask yourself to ensure your goals are aligned with your top priorities.
  • The importance of emotion and motivation in achieving your goals.

Plus, how setting goals for yourself should be DIFFERENT than setting goals for your team!


Resources mentioned in the episode: goblin.tools

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com



++++NEW FREE RESOURCE++++

💎 The Ultimate Onboarding Checklist for Customer Success Leaders - The Step-by-Step Checklist to demonstrate your leadership, value, and strategic expertise.


WORK WITH RACHEL:

🧑🏻‍🎓 The CS Leadership Academy


CONNECT WITH RACHEL

Follow at:

LinkedIn
TikTok
Instagram
YouTube

WEBSITE

https://provansuccess.com




...more
View all episodesView all episodes
Download on the App Store

Psychology of Customer SuccessBy Rachel Provan

  • 5
  • 5
  • 5
  • 5
  • 5

5

50 ratings


More shows like Psychology of Customer Success

View all
Sales Gravy: Jeb Blount by Jeb Blount

Sales Gravy: Jeb Blount

562 Listeners

Coaching for Leaders by Dave Stachowiak

Coaching for Leaders

1,457 Listeners

Find Your Dream Job: Insider Tips for Finding Work, Advancing your Career, and Loving Your Job by Mac Prichard

Find Your Dream Job: Insider Tips for Finding Work, Advancing your Career, and Loving Your Job

611 Listeners

How to Be Awesome at Your Job by How to be Awesome at Your Job

How to Be Awesome at Your Job

1,038 Listeners

The Daily by The New York Times

The Daily

110,847 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

6,830 Listeners

Projectified by Project Management Institute

Projectified

216 Listeners

On Purpose with Jay Shetty by iHeartPodcasts

On Purpose with Jay Shetty

27,078 Listeners

Dateline NBC by NBC News

Dateline NBC

47,970 Listeners

The Anxious Achiever by Morra Aarons-Mele

The Anxious Achiever

565 Listeners

A Bit of Optimism by Simon Sinek

A Bit of Optimism

2,172 Listeners

Unchurned - The No. 1 podcast for Customer Success by Josh Schachter - UpdateAI

Unchurned - The No. 1 podcast for Customer Success

87 Listeners

The Mel Robbins Podcast by Mel Robbins

The Mel Robbins Podcast

20,846 Listeners

CSM Practice - The Customer Success Podcast by Irit Eizips & CSM Practice

CSM Practice - The Customer Success Podcast

5 Listeners

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I. by Alex Turkovic

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

19 Listeners