Do you ever feel apprehensive about speaking up? Are you ever misunderstood? Do you ever find other people evasive, or abrasive?

 

The Pulitzer Prize-winning journalist Charles Duhigg caused a splash 12 years ago with his research into the formation of habits and his book "The Power of Habit: Why We Do What We Do in Life." Now, he's studied super communicators to discover why you're misunderstood, and what you can do better. His new book is "Supercommunicators: How to Unlock the Secret Language of Connection".

 

Here, Charles and Josh misunderstand each other... in instructive ways.

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