We are heading in 2024!
 
In this episode, our hosts Josh Schachter, Kristi Faltorusso, Jon Johnson  & Mickey Powell debate whether there will be a decline in the role of the generalist Customer Success Manager (CSM) in 2024.

00:00 - Preview & Intro
01:08 - Jon is sensitive about his music
08:16 - Everyone shares their lows and highs of 2023
20:50 - Kristi & Jon predict the decline of generalist CSMs, Mickey disagrees

Merry Christmas & a Happy New Year!


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Watch the banter on YouTube - https://youtu.be/jHrl8ZBNhyI

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