In Episode 650 of Business Brain, Dave and Shannon welcome guest Michael Greenberg from 3rd Brain to explore the essential but often overlooked world of digital operations. Michael explains that before companies dive into AI and automation, they need to establish solid foundations—clear processes, documented operations, and organized data. His firm focuses on getting businesses “AI-ready” by standardizing internal workflows, integrating tools effectively, and building a unified data structure. This strategic groundwork is crucial, especially for older, legacy businesses that haven’t evolved digitally in decades.

The conversation touches on common pitfalls, like SMBs being distracted by shiny new SaaS tools or attempting to implement tech solutions before fixing underlying operational issues. Michael urges business owners to simplify—stick to one productivity suite, create naming conventions, build templates, and focus on consistency. He also shares his approach to AI-assisted writing, where he provides structure, examples, and data, then uses AI to fill in the connective tissue—saving time but still requiring human oversight to polish.

The episode wraps with advice on productizing internal tools and resisting the temptation to overcomplicate. As Shannon and Dave reflect on their own experiences with fragmented systems and underutilized tools, they agree that standardization, clarity, and operational discipline are what allow businesses to scale effectively and avoid chaos.

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