Hiring and firing are actions all shop owners must maneuver, but may struggle to master.

Roxi Bahar Hewertson, a consultant, business expert and author of books like "Hire Right, Fire Right: A Leader’s Guide to Finding and Keeping Your Best People," shares her tips for setting yourself and your team up for success through the hiring process, as well as how to be thorough and respectful when it's time to let somebody go.