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008 - Remarkable Leadership: Part Three
00:49 – Introducing today’s topic, Leadership
01:08 – Dr. Stephen and Dr. Pete summarize the topics of earlier episodes on leadership
02:47 – The importance of having clarity
03:57 – Why people leave chiropractic care
05:03 – Why retention starts at conversion
07:13 – The value economy
12:37 – The ultimate Win-Win-Win
14:15 – The Scorecard
16:01 – The importance of focus
17:18 – Five Key Performance Indicators
21:43 – Why implementation is everything
EPISODE QUOTES
“Your retention is a reflection of your clarity.” (01:02)
“People leave chiropractic care because they lack clarity around the value of staying under regular chiropractic care.” (03:57)
“It cost four times more money to gain a new client than it does to retain a current client.” (05:50)
“Retention is the ultimate ‘win-win-win.’” (12:37)
“Losing patients is off-purpose.” (13:32)
LINKS MENTIONED
Dr. Stephen’s LinkedIn
Dr. Pete’s LinkedIn
The Remarkable CEO Website
View all episodes
By Dr. Peter Camiolo and Dr. Stephen Franson
4.9
8080 ratings
00:49 – Introducing today’s topic, Leadership
01:08 – Dr. Stephen and Dr. Pete summarize the topics of earlier episodes on leadership
02:47 – The importance of having clarity
03:57 – Why people leave chiropractic care
05:03 – Why retention starts at conversion
07:13 – The value economy
12:37 – The ultimate Win-Win-Win
14:15 – The Scorecard
16:01 – The importance of focus
17:18 – Five Key Performance Indicators
21:43 – Why implementation is everything
EPISODE QUOTES
“Your retention is a reflection of your clarity.” (01:02)
“People leave chiropractic care because they lack clarity around the value of staying under regular chiropractic care.” (03:57)
“It cost four times more money to gain a new client than it does to retain a current client.” (05:50)
“Retention is the ultimate ‘win-win-win.’” (12:37)
“Losing patients is off-purpose.” (13:32)
LINKS MENTIONED
Dr. Stephen’s LinkedIn
Dr. Pete’s LinkedIn
The Remarkable CEO Website
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