One of the toughest - and most important jobs - of a PM is having difficult conversations. These can be with sponsors, stakeholders, team members or other PMs. And the ability to successfully manage these difficult conversations can make the difference between success and failure - for your project, and your career!

Continuing our deep dive into the concepts in the book, Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler, we wrap up our 3 part discussion on this keystone resource by talking through how to have and succeed with that difficult discussion, including -

• Making it safe
• Language to use
• Listening
• Taking action

Everyone has crucial conversations, so don't miss this - and go get your copy of Crucial Conversations! (nope, they aren't paying us to say that :-) )

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We love to hear about your tough PM issues, so please hit us up at [email protected] or on Facebook at facebook.com/pmhapyhour and we'll see if we can help you. If we use your question, we'll send you a PM Happy Hour coaster you can enjoy at your next happy hour.