00:39 – Dr. Pete and Dr. Stephen introduce today’s topic, Expectations & Agreement 

04:10 – The importance of commitment and accountability 

06:25 – The five stages of onboarding a new hire on your team 

09:22 – Setting expectations during the hiring process 

14:01 – The football analogy 

15:20 – The importance of having honest and open discussions during new hire orientation 

17:49 – The multi-faceted onboarding process and the importance of building your team the right way 

EPISODE QUOTES

“Your attraction is a reflection of your certainty. Your conversion is a reflection of your conviction. Retention is a reflection of your clarity. Well your team will be a reflection of your commitment.”

“Where you come from determines where you’re going.”

“It’s the big difference between a CEO and an owner operator, right? So, the owner operator’s like, ‘Ok, I’ve got a gap. I’ve got an emergency. I need to fill the gap. I need a warm body – someone who’s available, who’s interested, who’s nice and not a felon – and you’re hired.’ That’s a terrible way to do it.”

“It’s been my experience in my life that, with all of my long-term, successful and productive relationships, they always started with two things: expectations and agreements. Transparent expectations and honest agreements.”

“This is critically important. You’re creating your business. Your team is your business. You are creating your business. These are the people that you’re gonna get to work side by side, you’re gonna be relying on them, and you’ve gotta make a commitment to A-players only.”

LINKS MENTIONED

Dr. Stephen’s LinkedIn

Dr. Pete’s LinkedIn

The Remarkable CEO Website

Dr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business